My elderly Dad had a service appointment last Friday and took an interest in one of the used vehicles - he made an appointment for today to discuss further. After sitting waiting for Jeff, the sales rep, for some time (an elder minute is x10!), I asked if someone else could start the appointment. A lovely gentleman, Al Bell, took us out to take a look at the car and while there someone came out to put a "sold" sign on it - we thought it was a sales joke! Apparently, they sold the car that morning and not a soul thought to phone us to cancel the appointment. Extremely disappointed, all of us, and will not have a good word to offer to others that seek out Mike Jackson GM. That was over 5 hours ago, and no one has called to apologize...... The car was a 2011 Equinox.