1st visit- kept the car for 5 days and never returned my calls. Main problem was a broken door handle. I also pointed out that I was having electrical dashboard trouble since the car was still under warranty. They could not isolate or fix the problem. Told me to return when the problem was more consistent.
2nd Visit- Brought car back 6 months later when Dashboard was almost inoperable and was told that since the warranty had expired 4 months prior they would not fix it with out a substantial amount paid despite the fact that they had made note of the problem on 1st visit.
Car is 2.5 years old and has less then 42000 km on it.
This was the best car buying experience ever. I would like to commend the staff for the excellent way we were treated. The staff is very friendly and knowledgeable. I called Jesse with a question several days after I had the car and he got back to me within 15 minutes with the answer. My only regret is that I live too far away to have my Vette serviced there. I really trust that this dealership really knows their stuff!
HAD MAJOR WARRANTY WORK DONE BY WALLACE. VERY HAPPY WITH THE RESULTS. VEHICLE CAME BACK SPOTLESS CLEAN. DELT WITH RYAN PENNEY THE SERVICE MANAGER AND THE SERVICE TECHS AND ALL WERE GREAT AND WENT ABOVE AND BEYOND. 100% SATISFACTION.
We took a Cadillac ATS 4 3.6L Luxury Coupe out for a test drive and fell in love with it. We are hardcore german car owners but when we drove this Cadillac we realized that this car was truly special. Art & Science all in one! The driving dynamics are amazing.
Manny Hudda was a very knowledgeable & personable sales consultant. We felt very comfortable talking to him about the Cadillac products. He was very attentive and easy to deal with. He worked extremely hard to get us a great price.
I totaly recomend the Cadillac brand and most definitely recomend you visit Manny Hudda @ Wallace.
Excellent dealership, we are fully satisfied with the product, and value @ Wallace.
Thank you Manny for a fantastic experience.
Steve & Michelle
Friendly and knowledgable service. Great experience. I would highly recommend the dillership. Beautifull cars. We got the best help ever chosing the car, features, colour, rims, extras, everithing that is so difucult to choose.
From start to finish my salesperson Russ Brockelhurst was professional and personable in regards to all aspects of the deal we started and completed. He kept me up to date on the statuus as well as making sure I was aware of the arrival of the car as well as taking video for me of it coming off the transporter. This showed me I was more then just his commission cheque I was his customer yesterday today and tomorrow!!!!
The rest of the staff were amazing as well from the receptionist to service advisors right down to the young girl that was wiping down the car upon my arrival at the dealership the day I picked it up. I can't think of a better interaction over my 30 plus years of purchasing vehicles.
Bob was so awesome to work with. He communicated well and worked with me on my scheduling/ available time. He answered all my emails and text in a fashionable time. Bob knew exactly what I wanted and delivered it perfectly!
Great customer service in the sales cycle, tremendous customer support from Mr. Finlay - unprecedented. This is our 5th purchase of a vehicle from Wallace in 17 months. The service department focus on improvement has been recognized, and applauded.
I purchased a new 2017 Chevy Volt from Wallace. They were very eager and helpful with buying it with my leased Ford Escape. That's where it ended as there was some issues afterwards with them paying off the lease to Ford. My voice mails went unanswered and I was told things that were not fully truthful. In the end my issue went unresolved and I recommend being very careful buying from this dealership.