I would say average experience overall dealing with the dealership but fantastic experience dealing with Sam. Walking in I was unfortunately not surprised (being a young woman casually dressed there with my dad and niece and shopping for a truck) to have at least 2 sales reps give me sidways looks and ignore me or in one case walk out of his office when I was talking to reception saying I wanted to look at a vehicle and turn around and walk back once he saw me. Sam came out of his office and was more than happy to help me. Sam gave me the needed information on the truck I wanted to look at as well as some advice as far as things that weren't on the truck that I was going to need to add. Sam provided the information but wasn't suggesting things I didn't need or that would end up costing me more. His patient, relaxed approch was grately appreciated especially given the stress of having a very short window to get a new vehicle just days after a major collision with my previous truck. He had no hesitation helping me whether he thought I would ultimately buy a vehicle or not and dealt directly with me rather than my dad (which happens unfortunately too often for women buying vehicles). Sam was also fantastic with my niece and had an activity book he gave her which was a super nice touch. I did end up getting the vehicle I was there to look at during that visit.
The average rating is because of the expected judgement clearly received based appearance and opinions that I was not likely to actually buy the vehicle I asked to look at from multiple sales reps. If all the reps had been like Sam and willing to look past their preconceptions about who would buy a vehicle I might feel it is a better dealership but having dealt with similar at other places in the past I feel that it is common amongst car dealerships.