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Finch Chevrolet Cadillac Buick GMC - Service Centre

4.5

74 Lifetime Service Reviews

640 Wonderland Rd N, London, Ontario N6H 3E5

74 Reviews of Finch Chevrolet Cadillac Buick GMC - Service Centre

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August 03, 2019

"Tammy "

- joyce and moe

Tammy has been giving us the greatest service possible as she knows her stuff with our impala and getting to root of the problem in quick time. We would recommend Tammy to our friends with no hesitation.

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Yes
Employees Worked With
Aug 08, 2019 -

Finch Chevrolet Cadillac Buick GMC responded

Thank you so much! We're so happy that Tammy was able to help you out with your Chevrolet Impala! We truly appreciate your business and recommendation. If we can help with anything else, please don't hesitate to let us know!

June 13, 2019

"Emergency repair to heat shield"

- Elizabeth

Thank you to two awesome staff members Tim and Robyn for such great emergency service. My vehicle heat shield come loose on my way to pick up family at the airport. Despite not having an appointment Tim and Robyn managed to fit me in and had my vehicle repaired within the hour. Liz lawless.

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Yes
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Other Employees : Robyn
Jun 14, 2019 -

Finch Chevrolet Cadillac Buick GMC responded

Hi Elizabeth! Thank you so much! We're just happy that our team could help you out and get you back out on the road safely! If we can ever help you with anything else, please don't hesitate to reach out!

February 26, 2019

"Kevin DiBrita"

- Tags

Kevin and I discussed a new purchase for me this summer and the best options for me. Mike did a great job helping me with service on existing automobile.

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Yes
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Feb 27, 2019 -

Finch Chevrolet Cadillac Buick GMC responded

Hi there! Thank you for sharing! We're happy to hear that Kevin and Mike were able to help you out! We appreciate your business and looking forward to seeing you again in the future!

November 28, 2018

"best customer care with repairs/service"

- onehappymama

I had an issue with rust on the tailgate of my GMC terrain. Apparently this is a common issue with terrains. I talked directly to the Service Manager, Tim Polley, who went ABOVE AND BEYOND! Not only did he offer a fair soloution to the problem, but he understands that working full time with two very young children complicate unexpected events like car repairs. He offered a loaner car and had it ready for me upon arrival. He also arranged to have my car taken to another location so that I didn't have to make two stops. Additionally, Finch covered my oil change while it was in the shop. Every time I'm in for service (brakes and oil changes so far), staff are genuinely friendly, responsive and efficient (especially Regan!). I would absolutely recommend the service staff to anyone and always feel well taken care of. Thanks Finch, especially Tim and Regan!

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Yes
Employees Worked With
Nov 29, 2018 -

Finch Chevrolet Cadillac Buick GMC responded

Hello! We are very happy to hear the issues with your Terrain were resolved! We know exactly how hectic life can get and having problems with your vehicle is always going to inconvenient, so we are especially pleased that Tim and Regan made this process easier for you! If you need anything else, please let us know. We are always happy to help!

November 18, 2018

"Purchase of new car. Experience with service department"

- Blackcaddy

Purchased 2019 Cadillac xt4 with assistance from Craig Stott. He was professional, relaxed, and supportive. Craig made experience stressless! Mike Murphy, service dept., great guy.

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Yes
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October 16, 2018

""Just keeps on getting better!!""

- Lisa De Marco

Where has the time gone....9000 km later it was time for service & a caddy wash (what's a caddy wash?). The service appointment involved an oil change, rotating of tires AND a "caddy wash"- it wasn't just a wash it was a full detail! Who does that?! The service and reception staff as always are welcoming and friendly, I don't doubt for a moment their genuine interest and care for the consumer. On completion of these fine services I automatically reached for my wallet, there was nothing owing!! NADA!! Did I mention the great coffee! Sincerely, Lisa De Marco

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Yes
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October 13, 2018

"Incredible customer care "

- Erin

I had to bring the kids with me the day I brought my van in for a repair. Michael was very helpful and kind. He was knowledgeable and had me in and out of there with a loaner vehicle in no time. A big plus for me was his generally amazing attitude, and he didn’t make me feel like the kids were a bother in fact he carried the car seat over and even helped me unload the trunk of the loaner car into my van (I had done some grocery shopping) when I went back to pick up my vehicle.

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Yes
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December 01, 2017

"BEST SERVICE IN LONDON!"

- Andrew Stinson

Tammy and the team at Finch are revolutionary to the industry, words can not describe how appreciative I am of their phenomenal services. Industries, businesses, and corporations should model themselves after the service team at Finch. I primarily deal with Tammy, who is beyond exceptional at her job. No matter what the situation, how busy she is, she always makes sure my concerns are addressed and looked after. Even though I purchased a used Cadillac her and her team strive to make sure it is operating in brand new condition. In no other organization will you find a professional to her caliber look after her clients the way she does. The affection and attention to detail is unparalleled and evident In all of her work. Their entire team is professional, kind, and willing to help regardless of the circumstance or client.

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Yes
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Jan 10, 2018 -

Finch Chevrolet Cadillac Buick GMC responded

You're going to make us blush from all your kind words, Andrew. It's a joy to hear about all of the great experiences that you've had working with Tammy and the rest of our Service team and we look forward to delivering many more great customer experiences to you in the future!

November 24, 2017

"Thoughtful Service"

- Rachel

I was in the dealership today for servicing and had my 6 month old with me. I was told it would be 1.5-2 hours which I was ok with. My little one started to get a bit fussy and Dan asked what my name was to see where my car was at. Next thing I know, he returned with my keys in hand and my car was done (and washed!) in less than an hour! Although I was ok to wait, I really appreciated his help!!

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Yes
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Jan 10, 2018 -

Finch Chevrolet Cadillac Buick GMC responded

We're so happy to hear that our Service Department was able to get you in and out quickly and efficiently and that you were happy with your 5-star experience! We look forward to assisting you again in the future.

November 13, 2017

"very poor customer service in their service department"

- krm85

We had to go into the dealership to sign the warranty paperwork. They said to let them know when we would be there and the paperwork would be ready to sign. We contacted them to say when we would be there and when we arrived we still had to wait over half an hour for the paperwork to be ready to sign. He kept apologizing for the delay but never gave an explanation as to why there was such a delay. They then wanted to take a look at the car for warranty purposes and pictures and offered a free car wash as well. We agreed. Over 1.5 hours later and after multiple times of trying to find they guy we were dealing because the service desk had no idea what or where our car was I demanded that someone go find Michael, forget about the car wash and get my car back to me now. They still didn't locate him and he finally showed up saying 'Sorry for the delay and I know you are frustrated'. My response was frustrated is an understatement, where is my car? There was no explanation as to why there was such a long wait or why no one else knew anything about the car. No one seemed to care that we were waiting for 2 hours and no apology was made, just a thank you to us as we walked out of the dealership after they finally gave the car back. There is no way that signing paperwork should take 2 hours. I wish this could be a one off but unfortunately it isn't as when we had the car in for a repair, they said they would clean the car inside and out. When we got the car back the car had been washed outside but the service desk said that they did't have time to clean the inside. I will never buy another vehicle from Finch because I don't want to have to deal with their service staff. The only reason that they get one start is because the girl behind the service customer service desk was very friendly and tried to do her best in locating the missing employee

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No
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unknown
Nov 14, 2017 -

Finch Chevrolet Cadillac Buick GMC responded

Hi Katherine, Thank you for taking the time to provide feedback from your most recent visit to Finch Chevrolet Cadillac Buick GMC. I apologize that you were at the dealership for longer than you may have anticipated. I understand that I did not set any time-frame expectations and perhaps I should have done that with Linda. When you arrived to the dealership at 12:15pm, the paperwork was completed by 1pm. At that time, we require the vehicle to go through a comprehensive inspection to ensure it's in good mechanical condition. I was able to squeeze this inspection in knowing that our shop is completely booked until next week. When speaking to Linda earlier in the morning and her indicating she wanted to come in between 12:00-12:30, I wanted to be able to accommodate her arrival knowing that the visit would be longer than normal, however I did not explain this. I understand to minimize the wait time, you requested the vehicle not to be washed and therefore, I did not wash the vehicle. I did end your visit explaining the next time you are in for service, I will definitely ensure the vehicle is detailed followed by my sincere apologies knowing you were upset. If you would like to discuss further, I would be more than happy to do so. I Look forward to hearing from you, Micheal Paradis, Customer Care Manager

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