NewRoads Chevrolet Cadillac Buick GMC

Post sale communication was non existent. I was forced to follow up on parts accessories that were on back order for a long time and the responses I got were curt saying we have no control over delays caused by covid and that even his Cadillac customers have been upset?? That must mean that they are really important!

Stephanie helped me to buy a new car and I couldn’t be happier with her service! She was very knowledgeable, friendly, and attentive to my individual needs. Couldn’t recommend her enough!!! I am extremely happy with my purchase.

The sales were good and the fiancé was also good I have complaint we ask for a second key for back up they told Me they wouldn’t be able to locate the from the other dealership they want to charge us for a second ! Either than the truck was nice and clean/salesman was very helpful thxs

During these times as we know, the customer service with sales support to keep everyone safe and educated once again has made an impression with my repeat bussiness

I bought a late model used Buick Enclave from NewRoad Subaru but it was delivered to me with some issues and I had to take the car back to have it repaired by NewRoads Buick. Fully reconditioned NOT REALLY! I was nervous about this vehicle because the issues should have been repaired before the car was delivered to me. While the car was in getting the repairs , I asked to have a full diagnostic check done at my expense. Had a full diagnostic but it wasn’t disclosed that the vehicle had an issue with the OnStar system. Later when I tried to subscribe to the service I was told that it was inoperative and had to be serviced at a dealer I was told later that NewRoads does not have a technician who is OnStar trained and they would have to go outside for the service to be performed.. They neglected to offer any assistance for this issue and I was left feeling very disappointed and I feel that my dealer experience was very poor. I would never recommend NewRoads dealerships to anyone. Stay away

I purchased a new 2020 Chev Equinox from New Roads Chevrolet in Newmarket. John Agnes was my sales person. He was outstanding and professional to work with on my purchase along with all the other staff. Thanks John.

I bought a 2021 Cadillac XT4 from John Agnew. He was fantastic to work with! I have never had a better car buying experience! I also dealt with Sean when doing the final paperwork and I very much enjoyed working with him as well.

Sean provided a friendly atmosphere. Helpful in trying to understand the new technology. And was willing to help with little problems that ocurred shortly afterwards .

I test drove a pre-owned car a few days ago and Sean was the Client Advisor/sales person helping. I found him to be very respectful and attentive of the customer’s needs. He answered all questions I had and was patient. I decided to go with another pre-owned car with an additional feature st a different dealership but if the car had that feature, I would not have any hesitation in giving Sean my business. Thank you Sean for your time and customer focus.

Stephanie was amazing to deal with. She got me into the perfect vehicle for me with no issues! Buying my first vehicle was nerve wracking, but was made painless and easy with the help from her and the team at New Roads.