I had dropped my car off on Thursday to replace the brakes. It was promised that it would be finished by Monday. I had not received a call Morning. So I called the dealership Monday morning, afternoon, Tuesday morning, afternoon, only to be transferred to a line that no one answers. i asked for a shuttle to pick up my car, they said they sent the shuttle but no one came.
I had been waiting for 6 days total, until I went to the dealership on Wednesday afternoon to pick up my car. That is when I met the Service Manager: MARK REED. I asked him for my car. He said that he would not give it to me. Being as it was a company car (the company I work for) he said that it was not my car. i brought the car to this dealership and he would not give it back to me.
I told him I cannot wait any longer for my car and I would take it to another dealership for repair. He still would not give me the car. I told him I will be making a formal complaint. A complaint has been filed with BBB, Chevrolet Head Office and my company's fleet service. I picked up my car at 5 pm where I had received a bill of over $2300 for brake service!!!!!!
I had not been notified of the other servicing that was performed. I have never been more disrespected and treated like garbage. The dealership manager took me aside and told me he was understaffed the day prior, which didn't explain the other 5 days my car was at the dealership.
I write this review in hopes that no one else is treated the way I was when I had taken my business to this dealership. Telling me that the car I brought to this company was not mine was disgusting to hear from a SERVICE manager. Not communicating with me about what will be worked on my car and over charging was the last draw. I will never bring my car to any Chevrolet/GM dealership. This has been the worst experience I have ever had with any shop. Completely disorganized, rude and terrible communication.