Frost Chevrolet Buick GMC Cadillac

This is long, but well worth the read. Be informed before dealing here There’s incompetent service and then there’s outright fraud. I’m leaning towards the second one. My girlfriend bought a brand new 2010 Equinox at a different dealer. Frost is closer for us to take it for service. It went there a few times for minor recalls. With 110k on it, the timing chain broke which was common on those engines. It was covered under warranty and Frost did the job. They would have been paid by GM to do it, I believe they told me it would cost around $4k total and provided me with a list of parts that were replaced. It was essentially a whole rebuild. 20k later, timing chain breaks again. When I took it back, they refused to fix it or admit that a replacement timing chain should last more than 20k, when even the flawed originals last 100k. After it being at their dealership for months while we fought over it, I eventually just had it towed to another shop. After having the engine taken apart, we see that lots of parts (mostly chain guides and sprockets) that were on my invoice that Frost build GM for under warranty, had never been changed. They were original. They scammed me and GM. I brought this to their attention, Jeremy was the service manager, and he refused to even look at pictures or come see it in person (it was less than 3km from the dealership) Then talking about this at work, a client tells me he knows Jeremy and that when he crashed his Chevy Cruze into a curb that was out of warranty, Jeremy did him a favour and build a CV Axle and spindle to a different customers car that was still under warranty to save him some money. Then I began to realize why our Equinox didn’t get all the new parts Jeremy told me were replaced on it. I brought this to the Dealerships attention but was stonewalled on any information. I even had the VIN# of the Cruze from the other guy. Nothing. Now, more recently, they’re sending me bills for a Chevy Trailblazer repair. I’ve never owned a chevy trailblazer or taken one to them. The only vehicles I’ve had there was my girlfriends equinox and my Sierra. They even had a manager call and threaten me with legal action for the repairs to a vehicle I don’t own!! I have told them multiple times to take that Trailblazer off my account because it’s not mine, or just delete my account all together because I will never be back And now, 3 times in the past month or so, I’ve got automated text messages that my Trailblazer is past due for it’s maintenance!! Lol Complete joke of a dealership. That experience turned my girlfriend off GM forever so she went to a different brand for her SUV replacement. I’m now buying a new Sierra, and will do so at Gateway or in Orangeville at Macmaster. I’ve heard Jeremy does t run the Service anymore but as long as a single manager that covered for him is there, it’s a trap. Stay away!!

Very impressed with my sales representative Lakshy Gupta very understanding in giving you your space and time to make the right decision when purchasing a vehicle no pressure. Great experience and I would recommend him to friends and family. Super happy with my experience.

Best dealership best employees, best service. I used to work at the Claude Frost Motors with Mr. Ray Adams during the seventies. So nice to see the same place with his excellent staff expanding. Regards from Jim Birro.

I dealt with Vish and Leena. They are so professional and they know how to get the deal done. I will be back to buy my next vehicle.

Very Bad Experience with this dealership Manager try to be clever all the time, After 6 months of waiting when I went to pick the car, it was not the same that I booked. He must sell that fully loaded car to someone else. Instead of getting me the other one, he returned my money. Not happy with his service

I would not go here again. Very unprofessional. Didn't do what they said. Never called back when they said they would. I was very disappointed.

Worst experience ever. We were mislead lied to from beginning to end. It took six months for them to fulfill their side of the deal and it only happened because I was relentless. If the car has any issues, your own your own. They will do anything not to fix it. I had to take mine to landrover in the emd to get it fixed. Sales staff were horrible. Front desk person was rude. The service manager is a complete xxx hole. Take your hard earned money and go elsewhere. You will not be looked after at this place.

Lakshy was an excellent sales person. He was very friendly and personable. He was in tune to what we were looking for Highly recommend Lakshy

Excellent customer service and product knowledge from sales rep Lakshy Gupta . The financial services manager , Vik Sethi is very knowledgeable and is very good at explaining the financing. Highly recommended. They both helped me find a beautiful Chevy Silverado within my budget. Ray F.

Many thanks to "Lakshy Gupta" for his patience, when talking me through my purchase of my new Buick Encore from Frost on Tuesday, He was excellent when answering any my questions before finalizing my purchase. Also a thanks to the Financial Representative "Pankaj Pithia" for explaining each part of finances of the car. This is my 4th automobile from Frost and always have had excellent service.