This is long, but well worth the read. Be informed before dealing here
There’s incompetent service and then there’s outright fraud. I’m leaning towards the second one.
My girlfriend bought a brand new 2010 Equinox at a different dealer. Frost is closer for us to take it for service. It went there a few times for minor recalls. With 110k on it, the timing chain broke which was common on those engines. It was covered under warranty and Frost did the job. They would have been paid by GM to do it, I believe they told me it would cost around $4k total and provided me with a list of parts that were replaced. It was essentially a whole rebuild. 20k later, timing chain breaks again.
When I took it back, they refused to fix it or admit that a replacement timing chain should last more than 20k, when even the flawed
originals last 100k. After it being at their dealership for months while we fought over it, I eventually just had it towed to another shop. After having the engine taken apart, we see that lots of parts (mostly chain guides and sprockets) that were on my invoice that Frost build GM for under warranty, had never been changed. They were original. They scammed me and GM.
I brought this to their attention, Jeremy was the service manager, and he refused to even look at pictures or come see it in person (it was less than 3km from the dealership)
Then talking about this at work, a client tells me he knows Jeremy and that when he crashed his Chevy Cruze into a curb that was out of warranty, Jeremy did him a favour and build a CV Axle and spindle to a different customers car that was still under warranty to save him some money. Then I began to realize why our Equinox didn’t get all the new parts Jeremy told me were replaced on it. I brought this to the Dealerships attention but was stonewalled on any information. I even had the VIN# of the Cruze from the other guy. Nothing.
Now, more recently, they’re sending me bills for a Chevy Trailblazer repair. I’ve never owned a chevy trailblazer or taken one to them. The only vehicles I’ve had there was my girlfriends equinox and my Sierra. They even had a manager call and threaten me with legal action for the repairs to a vehicle I don’t own!! I have told them multiple times to take that Trailblazer off my account because it’s not mine, or just delete my account all together because I will never be back
And now, 3 times in the past month or so, I’ve got automated text messages that my Trailblazer is past due for it’s maintenance!! Lol
Complete joke of a dealership. That experience turned my girlfriend off GM forever so she went to a different brand for her SUV replacement. I’m now buying a new Sierra, and will do so at Gateway or in Orangeville at Macmaster.
I’ve heard Jeremy does t run the Service anymore but as long as a single manager that covered for him is there, it’s a trap. Stay away!!