Frost Chevrolet Buick GMC Cadillac

Horrible customer service John the service manager has horrible customer service skills, as a young women he was very condescending towards me and would constantly interrupt me John the service manager has horrible customer service skills, as a young women he was very condescending towards me and would constantly interrupt me while I was speaking. Ramsy told me that I insulted them after I filled out a survey that wasn't to their liking. Surveys are meant to be filled out truthfully. my car isn't even 5 years old with 87K on it and the catalytic converter went and they can't tell me why? There is a underlying issue here and they refuse to deal with it. Catalytic converters on modern vehicles are meant to last the life of the car. I called GM Canada and they looked into this matter and GM Canada called me back and said the Frost has asked that I go to a different dealership!! What a way to treat your customers. I can't believe that GM Canada would allow there dealerships to tell their customers that they don't want their business. More

Improper repairs Took my car in to investigate a problem. Repairs were recommended - cost over $800. Within a few days of picking up the car I had to take it back be Took my car in to investigate a problem. Repairs were recommended - cost over $800. Within a few days of picking up the car I had to take it back because it was running very rough and not heating even though they claimed to change the thermostat. As a result, they did some more work on it and the engine is now shot and the car is undriveable. They refuse to entertain the idea of a refund. More

Great Service at Frost - again! Booking for service was easy to make. Service department was ready when I got there. Service Manager kept me informed of progress - and consulted on a Booking for service was easy to make. Service department was ready when I got there. Service Manager kept me informed of progress - and consulted on additional work that needed to be done. And all done with friendly and courteous professionalism by all. More

Wonderful experience from the initial call all the way to driving our vehicle off the lot. We would recommend this dealership and Chris. Chris was very personable and knowledgeable about the vehicle. A++ driving our vehicle off the lot. We would recommend this dealership and Chris. Chris was very personable and knowledgeable about the vehicle. A++ More