Frost Chevrolet Buick GMC Cadillac

Excellent service! Ramsey has been known to me before he joined Frost GM. and he is the reason why I go there for all my Cadillac service needs. He is a friendly, person Ramsey has been known to me before he joined Frost GM. and he is the reason why I go there for all my Cadillac service needs. He is a friendly, personable and knowledgeable. If I have any specific questions I email him and get a response in a timely manner. The staff overall is also very pleasant, They always arrange for a Cadillac courtesy vehicle in advance for me so we are never car less. Their coffee and hot chocolate isnt bad either and usually if you go there early in the morning they have a self serve breakfast for customers with bagels etc. More

Bad Service Dropped off my 2013 Suburban for minor service issues in April of 2015 before the warrenty expired. Defrost clip on rear window had come off and rear Dropped off my 2013 Suburban for minor service issues in April of 2015 before the warrenty expired. Defrost clip on rear window had come off and rear passenger heated seat not heating. After having the vehicle for a day I was told they had to wait for parts. Received a call about a week later and was told that the pats had arrived and I made arrangements to drop the vehicle off. This was on a Tuesday and was reassured that the repairs should be completed that day. After several calls to the service adviser Jeremy Corbett, I was able to get the vehicle back late Thursday afternoon. I took the vehicle and gave no thought to the repairs. This was late spring and I had no use for either of the repaired items . 45 days after picking up the vehicle I noticed that the defrost clip on the rear window was off again. I then decided to check the heated rear seat and found that it did not work either. I contacted the dealer and was told that the vehicle is now out of warranty and that these repairs were only guaranteed for 30 days and there is nothing the dealer can do... W S Watkins. President. Jaywal Mechanical Ltd. More

Horrible customer service John the service manager has horrible customer service skills, as a young women he was very condescending towards me and would constantly interrupt me John the service manager has horrible customer service skills, as a young women he was very condescending towards me and would constantly interrupt me while I was speaking. Ramsy told me that I insulted them after I filled out a survey that wasn't to their liking. Surveys are meant to be filled out truthfully. my car isn't even 5 years old with 87K on it and the catalytic converter went and they can't tell me why? There is a underlying issue here and they refuse to deal with it. Catalytic converters on modern vehicles are meant to last the life of the car. I called GM Canada and they looked into this matter and GM Canada called me back and said the Frost has asked that I go to a different dealership!! What a way to treat your customers. I can't believe that GM Canada would allow there dealerships to tell their customers that they don't want their business. More

Improper repairs Took my car in to investigate a problem. Repairs were recommended - cost over $800. Within a few days of picking up the car I had to take it back be Took my car in to investigate a problem. Repairs were recommended - cost over $800. Within a few days of picking up the car I had to take it back because it was running very rough and not heating even though they claimed to change the thermostat. As a result, they did some more work on it and the engine is now shot and the car is undriveable. They refuse to entertain the idea of a refund. More

Great Service at Frost - again! Booking for service was easy to make. Service department was ready when I got there. Service Manager kept me informed of progress - and consulted on a Booking for service was easy to make. Service department was ready when I got there. Service Manager kept me informed of progress - and consulted on additional work that needed to be done. And all done with friendly and courteous professionalism by all. More

Wonderful experience from the initial call all the way to driving our vehicle off the lot. We would recommend this dealership and Chris. Chris was very personable and knowledgeable about the vehicle. A++ driving our vehicle off the lot. We would recommend this dealership and Chris. Chris was very personable and knowledgeable about the vehicle. A++ More