Frost Chevrolet Buick GMC Cadillac

⭐ 1-Star Review DO NOT BUY FROM FROST CADILLAC BRAMPTON OR GM IN GENERAL. I bought a Cadillac XT6 in 2020 from Frost Cadillac Brampton, and it has been a complete nightmare. After only 50,000 k BRAMPTON OR GM IN GENERAL. I bought a Cadillac XT6 in 2020 from Frost Cadillac Brampton, and it has been a complete nightmare. After only 50,000 km, I was driving on Highway 410 when the car suddenly shut down in the middle of the road. The power steering locked, and I barely managed to save my life by getting to the emergency lane. I called Cadillac support — they said a tow truck would contact me. The towing company called and told me it would take 3 hours to arrive. Meanwhile, my dashboard was showing all kinds of errors — “hood open,” “key not detected,” etc. I tried to restart the car 5–7 times before it finally started. I took the next exit, but then the wipers went off on their own, the horn started blaring, and windshield washer fluid sprayed everywhere. The car was making loud noises. I somehow made it to Frost Cadillac, where people were literally laughing at the condition of my vehicle. I told them I could have died, and they casually said they’d check it. They told me everything was “fine” and sent me back on the road. But the same issue came up again. I returned, and only then did they say the BCM (Body Control Module) was faulty and would take two weeks to arrive from the USA. After getting it fixed, I drove another 20,000 km and the same problem happened again — this time in Windsor. Again, two weeks for repairs. Now for the third time, the issue came up while I was in New York. I called the nearest Cadillac dealership — they refused to help and said they were fully booked for 3 weeks. They told me to call the original dealer. I contacted Frost Cadillac, and they rudely said, “Call GM or tow your car to Canada — we can’t help you.” No support, no courtesy. These people at Frost Cadillac only treat you nicely when you’re buying the car. After that, they don’t care about you or your safety. Now I’m stuck in New York relying on a local mechanic because GM and Cadillac have completely abandoned me. Please, buy at your own risk. I will NEVER buy a GM vehicle again — especially not from Frost Cadillac Brampton. More

The single worst customer service experience of my life. Whatever you do, do not buy a car from them. If you want to buy GM, go to the Mississauga dealership instead. Whatever you do, do not buy a car from them. If you want to buy GM, go to the Mississauga dealership instead. More

Very bad customer service. very dishonest financial staffing. Took them more that 20 days to pay out my existing loan, leaving me carring 2 car payments and own 1 car. Never go very dishonest financial staffing. Took them more that 20 days to pay out my existing loan, leaving me carring 2 car payments and own 1 car. Never gonna do business here again. More

Tajay is a one of a kind salesman. He answered all my questions with confidence and expertise. Tajay made me feel comfortable and important. Tajay has a lot of patience, consideration, He answered all my questions with confidence and expertise. Tajay made me feel comfortable and important. Tajay has a lot of patience, consideration, experience, confidence, and is willing give the best deal and make you happy. I bought a truck from this dealership and a big thank you to Tajay for this experience. I recommend anyone looking for a vehicle to see Tajay he'll take care of you with a smile.. More

Stay as far away as possible! I am disappointed about the service of my car at this dealership and also to inform/warn other potential customers about the poor customer service tr I am disappointed about the service of my car at this dealership and also to inform/warn other potential customers about the poor customer service treatment received. After finding the real problem, I realized that I have been ripped off for more than $1600 for service and parts which my car does not needed. I almost damaged engine in my car, because during changing wrong parts and diagnostics, they loose around half of the cooling fluid and they didn’t inform me about. More

Never again. Went to look at a vehicle April 20th - signed that it would be certified. The worst communication I've ever experienced. I had to call for updates ev Went to look at a vehicle April 20th - signed that it would be certified. The worst communication I've ever experienced. I had to call for updates every single time, and never a call back within a reasonable time and no reason for delay, just excuses. May 14th I finally get an answer that it cannot be certified and a refund will be issued. Today I finally received the cheque. 6 weeks!!! Absolutely absurd and a complete waste of my time and energy. Don't waste your time or hard earned money. Used car Sales manager I was dealing with no longer works there, I hope it's not a coincidence! More

ripped me out of $730 ,or may end up costing me thousands ,clowns with licence ,clowns with licence More

Very disappointed in this dealership sales & management team ! Was interested in purchasing a Cadillac from them but they never even had the decency to respond to my messages or emails ! Sent an email to h team ! Was interested in purchasing a Cadillac from them but they never even had the decency to respond to my messages or emails ! Sent an email to high management regarding the situation and no response ! Very unprofessional business ethics ! Hope your experience are better then mine...good luck More

My transaction was very enjoyable . I traded my car for a camaro and they gave me a fair trade I and were easy to work with I traded my car for a camaro and they gave me a fair trade I and were easy to work with More

This was the best and most affordable dealership I have ever been to ! The staff there were very friendly, helpful and they gave a better price than other mechanics! The service to the vehicle was fast ever been to ! The staff there were very friendly, helpful and they gave a better price than other mechanics! The service to the vehicle was fast! They had me out of there very quickly! The work that was performed on the vehicle was second to none ! I personally was able to speak to the mechanic and I felt very comfortable as he diagnosed the problem/s with my car. He discussed that with me in detail and let me know the best option/s At the end of everything I felt that I got a great deal ! They were fair and affordable! They are willing to lower the price a bit to help with costs! Now I will say that they definitely fixed the car but the vehicle is running better than ever before! I would highly recommend them . They have a great team of top notch mechanics that really know their stuff! Overall I am extremely impressed with how they fixed my car ! Wow ! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ More