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Way to long wait - Amanda77
Went in at 9:15 for an oil change and tire rotation, appoint for 9:45, at 11:00 inquired as I had a medical appoint, service left message for Kirk as he wasn’t at his desk.. never heard from him.. 1130 went down to see what the wait was... oh not even in yet!!! Had to get shuttle to appoint and back.. when came back no words of apology or care in the world! I had 4 free oil changes from purchases of vechicle needless to say I’ll pay and get my oil change done else where!!! as well was charged $5.39 for supplies.... are they charging for air? And yes I left my wheel but thing! Wow!
Won’t be back for service!
SAVED MY VACATION - Clin001
My car developed a skip on the way to Yarmouth while I was on vacation. I drove straight to the dealership & they took me right in. I was staying in Bedford so they found the last rental vehicle in Yarmouth, located & ordered the parts. I arrived back the next day shortly after 3:00pm, the parts had just arrived 5 minutes before me. The smiles were all around. The car was repaired & I was back on the road @ 4:00pm. The car has never sounded better. Thanks to all the guys who did whatever it took to get me back on my way home to Ontario. They went above & beyond.
Childish Behavior From A Service Team Manager - RespectExpected
After having sought resolution via contact with Ms. M.E. O'Regan, CS Rep for O'Regan's, to no avail, this....
On Friday 14 June 2019, my niece was informed that her vehicle was ready for pick up after having been "thoroughly" inspected by O'Regan's crack service team. She had been informed her issue of the vehicle shutting down suddenly had been solved with the installation of a new battery. She, my daughter, and 9 year old grandson went down to pay for ($500.00+) and pick up the vehicle.
After having driven from O'Regan's lot to obtain fuel, the vehicle again died.
Having been next door to fuel, they limped it back to O'Regan's within 10 minutes of their original departure to, of course, discuss the problem remaining un-repaired. In a nutshell, O'Regan's service team informed my niece that the issue wasn't their problem.
Long story short, as my niece became frustrated with the discussion my daughter calmly intervened to request how it wasn't their problem as that was exactly what the vehicle had been there to have repaired and it had been released to them a mere 10-12 minutes prior stated as repaired.
Michael Baker, that locations service manager then proceeded to scream and yell at my daughter telling her it "wasn't her business" and "....had an obligation to....." and that he'd "....only speak to my niece...." about the issue, etc....
Now I wholeheartedly agree that my niece should have been the only one talking to the service staff but.... I don't agree with what Michael Baker did in yelling & screaming at two young women and especially with a 9 year old child present. This clearly represents disrespect and unprofessional behavior at the very least.
Having related this story to Ms. M. E. O'Regan, I'd requested a simple apology be provided my daughter and grandson due to Mr. Baker's abhorrent behavior. Her reply after having performed an investigation was "they (Michael Baker) provided a different version of events".
Ms. O'Regan, regardless of any different version of events, regardless of anything else pertaining to this incident in relevance, your organization's support of Mr. Baker's childish, reprehensible behavior speaks volumes in what you believe of your customers.
As word of mouth is a wonderful thing even in this electronic age, I assure you, your business practices shall be well known.
Well MacIntyre Chev did get an award "FOR THE WORST... - Outraged customer
Well MacIntyre Chev did get an award "FOR THE WORST DEALERSHIP EVER".
They hate servicing vehicles purchased at other locations. They even refuse unless they are forced by GM Canada. After being forced they damaged my new vehicle. Refused to warranty a warrantied part. Made up stipulations that no other dealership heard of. Now dealing with GM Canada. I will update with video of damage if I'm not satisfied with resolve. Other dealerships should take note of what they are doing. We will never purchase a vehicle that needs to be serviced at the MacIntyre Chev dealership again. They are pissy that we didn't buy their OVERPRICED vehicle but instead we drove to Halifax and saved thousands on the identical vehicle, right down to the color.
Best Dealership Going - Pat
Wonderful Staff. Terri and Donna looked after me from the minute I arrived. Very friendly.
Always keep me informed of how the status of my car service is going. Very knowledgeable. they know their stuff.