After having sought resolution via contact with Ms. M.E. O'Regan, CS Rep for O'Regan's, to no avail, this....
On Friday 14 June 2019, my niece was informed that her vehicle was ready for pick up after having been "thoroughly" inspected by O'Regan's crack service team. She had been informed her issue of the vehicle shutting down suddenly had been solved with the installation of a new battery. She, my daughter, and 9 year old grandson went down to pay for ($500.00+) and pick up the vehicle.
After having driven from O'Regan's lot to obtain fuel, the vehicle again died.
Having been next door to fuel, they limped it back to O'Regan's within 10 minutes of their original departure to, of course, discuss the problem remaining un-repaired. In a nutshell, O'Regan's service team informed my niece that the issue wasn't their problem.
Long story short, as my niece became frustrated with the discussion my daughter calmly intervened to request how it wasn't their problem as that was exactly what the vehicle had been there to have repaired and it had been released to them a mere 10-12 minutes prior stated as repaired.
Michael Baker, that locations service manager then proceeded to scream and yell at my daughter telling her it "wasn't her business" and "....had an obligation to....." and that he'd "....only speak to my niece...." about the issue, etc....
Now I wholeheartedly agree that my niece should have been the only one talking to the service staff but.... I don't agree with what Michael Baker did in yelling & screaming at two young women and especially with a 9 year old child present. This clearly represents disrespect and unprofessional behavior at the very least.
Having related this story to Ms. M. E. O'Regan, I'd requested a simple apology be provided my daughter and grandson due to Mr. Baker's abhorrent behavior. Her reply after having performed an investigation was "they (Michael Baker) provided a different version of events".
Ms. O'Regan, regardless of any different version of events, regardless of anything else pertaining to this incident in relevance, your organization's support of Mr. Baker's childish, reprehensible behavior speaks volumes in what you believe of your customers.
As word of mouth is a wonderful thing even in this electronic age, I assure you, your business practices shall be well known.