Brought my new truck in with an ongoing isssue. Dealership had it for 18 days. We went to retrieve an item out of the truck after hours on day 17. Our truck wasn't at the dealership. I returned in the am before it opened and witnessed my truck being driven in by the SHUTTLE DRIVER. He told me he had my truck home for the night. He was "test driving it". So apparently at this dealership the Shuttle Driver qualifies as a licensed technician.
My husband arrived at the dealership, upset of course, raised voice, not threatening in any way, and he was told the truck was ready to go now, I guess the shuttle driver gave it his two thumps up.
There were a lot of km put on our truck and the gas was not replaced.
Service manage never returned my email for an update from days earlier, neither did the service employees.
The owner has since called me Shaun MacIntyre and he feels the shuttle driver was qualified to test drive my truck and he was allowed to take it home for his personal use, but he wouldn't tell me his qualifications. He did however try to deflect the issue and our concerns and he told me that my husband was no longer welcome at his dealership, and he was no longer going to service our new GM truck.
Way to own up to your responsibility and wrong doing in this situation. I guess he failed customer service 101.
We purchased this truck from Steele in Dartmouth and saved over 12,000.00. We did get a price from MacIntyre Chev in Sydney, we even test drove the trucks on Sydney to see which one we wanted and then we called Dartmouth to tell them exactly what we wanted and we literally saved over 12,000.00 just by picking it up in Dartmouth.