I visited this dealership today to have a recall addressed. I was extremely satisfied with the service attendants and the service writers at this time. Due to Covid I was not permitted to remain in the building which was perfectly understandable. I live 1/2 hour away from the dealership and could not see the value in taking a taxi (even at the dealers expense) to return home and back for a two hour service. I decided to remain outside at the dealership. These are my observations of my wait:
1/ There is no place to wait! You would think that with Covid regulations, there would be at least a chair/ bench/ or something strategically placed around the dealership!
2/ The buildings themselves appear to be in a deteriorated state, not indicative of a reputable GM dealership.
3/ No smoking signs have no meaning whatsoever. During my 2 hour wait I observed dealership employees smoking at will everywhere and anywhere signs or no signs. I have smoke allergies and was constantly forced to move from my chosen waiting area to accommodate smokers.
4/ There seemed to be a fair amount of garbage littering the property; cigarette butts, plastic bags, empty Tim Horton waste, etc.
I am retired from middle management in the service industry where I always believed that the condition of your place of business plays a big part in the perception that your customers have of your business as a whole and while I was extremely impressed with the attention I received from your service personnel the same cannot be said for the aesthetics of your dealership.