Ford Dealer Reviews

"Brandon was absolutely a pleasure to work with. No other dealership or salesman sat us down and asked what was important to us and what we wanted and needed, but Brandon did, and he found the perfect vehicle for us!! We even kept everyone later than planned and they never made us feel rushed. I would not hesitate to buy another vehicle from Brandon and Currie Ford. "

"I found just the used car I wanted via the internet, and drove from Chattanooga to Birmingham to get it. Unlike many of the bad reviews I've read here, the car was actually on the lot and equipped and priced as expected. That's the end of the good review. After a 2-hour drive, it took them 4 hours to wrap up the deal. I was already mentally prepared for being jacked around on price, and it happened. The real disappointment began in the finance department. I had never bought a car out-of-state before, and there was plenty of extra paperwork. I guess that's what you get for a $900 "document fee." But, the worst is yet to come. There was no temporary tag. When I asked about it, they said they didn't have to do those in Alabama. 2 weeks, then 3 weeks passed and no transfer of title to Tennessee. I began to make calls, and left voicemails, but no calls were returned. First to the finance people. Two calls there. No return. Next to the Sales Manager. No return. Then to the General Manager. No return. I looked up the owner of the dealership, a man in Florida named Jack Hanania. I got on one of those online chat deals, and they promised he would call me. Didn't happen. I finally asked to be transferred to someone who was actually at their desk, and not on the phone, and reached "Tammy". She tried to make excuses why, after 5 weeks I would still not have my paperwork. Cited "Covid" and all that crap (You would think for a $900 fee the documents would flow faster) and promised to have the GM call me. Nope. I called the BBB in Alabama and managed to file an online complaint but was told it would take at least 30 days. So I called Ford Motor Credit and then Ford Corporate to complain. All they did was call Iron City and I was given Victor, a salesman, who did some research and "promised" I should have it in a week. Nope. Meanwhile I can't drive the car in Tennessee without fear of a policeman pulling me over. Finally, after 8 weeks, I drove out to my DMV here locally to see what they could do. Thankfully, they had just received the documents, and gave me my tag that day. I asked if Iron City should have given me a temporary tag, and was told "Certainly." So, if zero stars had been available, I would have given zero. When I decided to make the long drive, I felt confident because I was dealing with a Ford Dealer. Misplaced confidence. In no uncertain terms I recommend against dealing with Iron City Ford. I should have listened to the other bad reviews. Be careful."