Great Dealership--sales and service - Oriana
This dealership is amazing. From sales to service you can not go wrong. I highly recommend giving this dealership a chance. Rented my Ford Escape and can't say enough good things from welcoming us into the dealership to the delivery and service of the vehicle. Definitely looking forward to a long-term relationship.
Très satisfait - LouisGravel
Très satisfait de ma première expérience avec eux. Le service a été efficace et la salle d'attente agréable. le pick up est maintenant pret pour aller a la peche!
L'excellence Ford - Desmo Pat
Service et vente ...prestations impeccable
Représentant des vente professionnel et ainsi que la gestionnaire des finances et produits d'assurance très connaissante de son portfolio.
Merci à l'équipe Brunelle Ford
Worth the visit !! - Christine
Super friendly service !! Always ready to make our visite the most enjoyable ! Had moved from Honda just because of the service my husband had and still have after 19 years..
La meilleure équipe - Automobile Villeneuve Amqui
L'accueil est chaleureux, le personnel est compétent et courtois. On se sent comme une famille. Ils ont à coeur leur service à la clientèle avec une nouvelle concession qui ouvrira bientôt!
lasalle Chrysler - Dominic
Jai été tres bien servi, tres patient et accommodant. Même chercher un auto avec 2 jeunes enfants n'a pas été un problème avec lui
Le prix était très compétitif
The quality ou the service - Patdum
The quality of the service is really superior to my expectations. From the reception to the maintenance of my vehicle, I get all the attention that a customer wishes to obtain after the purchase.
Changement huile - BIG BEN LABERGE
Bon service et très courtois. service rapide et efficace. Technicien compétents ooo ooo ooo ooo ooo ooo ooo ooo ooo oo ooo ooo ooo ooo
Just be wise when you walk in - Do your best
We purchased a used 1 year old 2016 F-250 that included the Ford maintenance package purchased by the previous owner. This is a transferable feature we very much liked and the Carle salesman was very up on. However, the dealer failed to tell us there was a transfer fee and no mention of the paperwork required for the transfer to take place. We found this out at our local Ford dealer. In fact, I asked the Carle salesman about it and he said there would be no problem.
Also, I asked them to give the truck a good cleaning inside. Carpets and seats had only a fast vacuum and a deodorizer spray.
Also, they conveniently kept forgetting about other negotiated items that I had to remind them of delaying delivery.
Also, communications between departments was bad. No one talks to each other. Suspect maybe the English to French transfer of information could have been the cause.
Know exactly what you want and have everything written down. Everything! Their casualness...and yes, friendliness may seem nice but it will work against you. This is business. And never trust one line reviews...of anything.
Do not go there - S
This is the worse place to get a car, and if you do, get the best garanty on your car you can get because you will need it, there survice is horrible, they lie to your face and promise all the best and deliver nothing, and their garage is the worse, job never done completely, always have to come back for the same problem and take ages to fix it. Never ready on time, complains about other clients in front of you and cant keep their words. If they tell you something, ask for it to be writen on a paper, because their word mean nothing, they wont do it if you cant prove they told you. And dont except good work, nothing is deliver
Visit to pick up new truck - dave mcbride
Great dealership. All staff were knowledgeable and friendly. A fantastic experience and I would indeed deal with them again and recommend them to friends looking for a great vehicle at a price that is hard to beat.
Poor customer service after sale - Ford customer 71
I have had a Ford vehicle for 3 years and have had my maintenance done at this location because it is close to my place. Every time I deal with them, i get the attitude and very little information about what was done on my vehicle. Once more, I left 4 voice mails to get someone to call me back and after 10 days I still haven't heard from them. When you call, their voice mail is full or you get stuck in a cyberspace phone system going no where. Very frustrating.
On s'est très bien occupé de moi - Pat123
Ils ont bien écouté mes besoins et ont tout fait pour m'accommoder. Très satisfait de mon Explorer! Merci Jean-Christophe pour l'excellent service.
service - Vivianne Bourdon
Bought two lemons in a row and got a third purchase with them because other dealers would not take trade in. Repairs were done but the same problem would show up and it was always something new. The last purchase was good but the only problem was supposedly repaired but again the same.Now they say it is something else but not guaranteed
Now we will try with small claims court, let the judge decide.
I must say that sales rep. was amazing.
PARTS EMPLOYEES ARE UNBALANCED MENTALLY... i MEAN CRAZY!!! - CARGUY
I ORDERED 2 PARTS FRO MY TRANSMISSION. I FOUND OUT THAT I DID NOT NEED THE OTHER PART... APPROX. $15.00.
WHEN MY WIFE WENT TO PICK UP 1 OF 2 PARTS, IT WAS TOO LATE TO CANCEL THE OTHER, THE PARTS GUY WENT BALLISTIC ON HER AND GOT VERY AGGRESSIVE BECAUSE SHE DIDN'T TAKE THE SECOND PIECE!!!
HE WAS TRYING TO FORCE HER TO PAY IT ANYWAY ETC....
I CALLED TO COMPLAIN TO THE PARTS MANAGER AND TOLD HIM, THE NEXT TIME THIS HAPPENS I WILL CALL THE POLICE!!!
INCIDENT: 17-05-2016 @ 16:20