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My brother got the worst service ever that I ever seen... - Sportscoliseum
My brother got the worst service ever that I ever seen avoid this dealership. Mark my words. Never again, service are awful believe me. Go elsewhere
The smalest issue takes 4 hours to resolve - - - EVERY... - bfmccarthy
The smalest issue takes 4 hours to resolve - - - EVERY TIME!! Yes this is the secont time I have lost an entire morni g even with an appointment.
Terrible service. Problem was misdiagnosed Had to go to... - ptrmcculloch58
Terrible service. Problem was misdiagnosed Had to go to another dealership to get problem solved Took 2 weeks for each problem and repairs not comleted
Très bon service! Toujours un plaisir de visiter cette... - Vickie Breton
Très bon service! Toujours un plaisir de visiter cette concession, Que ce soit au département du service qu'au département du service! Juste un mot: wow!
I live in the Toronto, Ontario area and was searching for... - markmartin
I live in the Toronto, Ontario area and was searching for a vehicle for months. I found a 2014 Ford Edge Limited and contacted the Dealership and spoke with salesman Jean-Yves Brisson. I had a trade in and sent photos of my car for him to make me an offer. We worked out a price, which was VERY reasonable, I couldn't find anything comparable in Ontario. I drove the 5 hours to the dealership. The car was detailed and ready to go (they even put in a new battery) and a Quebec temporary permit. It took less than 30 minutes and I was on my way. The vehicle was immaculate and just as described. All of the Service records were provided. The safety inspection in Ontario found the car had been perfectly maintained and was in excellent condition. I was somewhat hesitant to purchase a vehicle from another Province but the salesman put my mind at ease and took car of all of the Permit transfer and Tax issues. It was a pleasurable experience and I would definitely recommend this Dealer and Jean-Yves Brisson.
It was Jean-Yves that made this transaction great.
Très satisfait - LouisGravel
Très satisfait de ma première expérience avec eux. Le service a été efficace et la salle d'attente agréable. le pick up est maintenant pret pour aller a la peche!
Impeccable attention to my needs. Delivered a quality,... - Fredr22r
Impeccable attention to my needs. Delivered a quality, well prepared vehicle and made the purchase process very transparent with no surprises. Delivered quickly too. A+
L'excellence Ford - Desmo Pat
Service et vente ...prestations impeccable
Représentant des vente professionnel et ainsi que la gestionnaire des finances et produits d'assurance très connaissante de son portfolio.
Merci à l'équipe Brunelle Ford
Not the same service once they get their money. - ladybug
Purchased a used F-150 and the service at first was not the best, due to a language barrier with one of them, but then dealt with the owner's son, which was good during the purchase. That changed, and I feel once they got their money, that was is it. The great service stopped there. We feel like this was another bad experience with a dealership, as bad surprises always seem to happen after the purchase.
Expérience sans reproche - Yohan
J'ai beaucoup aimé mon expérience chez Chartrand Ford! De vrais connaisseurs de leurs produits qui n'hésitent pas à en faire plus pour leurs clients. Je recommande!
Good/honest salesmen - MDplumbing
I've had the pleasure of buying 3 vehicles here and leasing 1. Each time I've dealt with Emmanuel, a really nice guy originally from France I believe. After I had a disastrous experience at other Ford dealerships trying to find a particular truck, with one meeting with him, he was able to find what I needed and explained a bit the process of how it works trading vehicles with other dealerships and it was really quite pleasant.
When I grew my company and needed more trucks I always went back with him. Any type of issue (and there was only paperwork complications going from registered to incorporated company etc) but any issue at all, I went to him and he put me in contact with the right person. I've always felt that most peoples bad experiences is often because you deal with someone who is trying to help you but its beyond their competency. With Emmanuel he knew exactly which person was the right person to resolve any type of particular issue.
Besides that, there was never any pressure sales and always had fun test driving the vehicles. All the other staff is very friendly.
The mechanic aspect is a bit pricey but that's the case with most dealership garages.
I've been very satisfied with my experience there. When my lease is up, I will probably be getting another vehicle elsewhere simply because my wife doesn't want me to have a truck (I have enough with the company trucks!) and Ford doesn't carry a diverse amount of cars anymore.
I would definitely recommend going to buy new there because that's been my experience and compared to other dealerships, it was quite open, honest and pleasant
Plomberie et Chauffage M.D. Inc.