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Worth the visit !! - Christine
Super friendly service !! Always ready to make our visite the most enjoyable ! Had moved from Honda just because of the service my husband had and still have after 19 years..
service impecable - maden
Nous avons fais l'achat de notre dernier véhicule chez Les Galeries Ford inc de Jonquiere et le service a été impeccable. Notre vendeur et le responsable des ventes ont travaillés d'arrache pied pour que nous puissions avoir satisfactions et réglés les problèmes causés par notre ancien concessionnaire. Vraiment chapeau à toute l'équipe pour l'excellence de leur service.
Best place ever - Shadow
First car there and and for sure not the last.
Clean, frendy, and they know there stuff.
They do evriting ind there power to help you get what you need.
exceptional servce - O.Fionda
Warm, friendly environment with exceptional service. Honestly cant go wrong with choosing this dealership. From delivery of your new vehicle to every service appointment needed--- Highly recommend. Exceeds expectations.
Dodge Grand Caravan - Lkbroui
Melanie was helpful and clearly wanted her clients to be satisfied, and went the extra mile to make sure we were clear on all our points of sale and that we were satisfied with our entire experience. I am happy with my van.
False Advertisement - KirkXXX
The dealer advertises one price then when you get to the dealership they add additional fees (not just taxes and shipping etc..) that make the vehicle much more expensive… In my case I called and emailed the salesperson and made it very clear what my maximum price was and only after traveling to their dealership was I given the true price. Then when I complained about it on their face book page the "dealership owner or manager" called me a liar and threatened to sue me for defamation… witch would have had me shaking in my boots if it wasn’t all true and I did not have the emails to prove it… actually it was the manager or owner that really upset me and it calls into question what kind of service you can expect or problem resolution you would receive when dealing with a dealership like this.
FIRST TIME - NEW VEHICLE - LINCOLN MKC - EXCELLENT - Pasqualina
First time at this dealership. Our sales contact - FADI SARKIS - went out of his way to pick us up at a metro station nearby and not only was he helpful, but he was very thorough in his explanations and in the manner in which he presented all the features of our new vehicle. Job extremely well done. He made us feel valued.
Good/honest salesmen - MDplumbing
I've had the pleasure of buying 3 vehicles here and leasing 1. Each time I've dealt with Emmanuel, a really nice guy originally from France I believe. After I had a disastrous experience at other Ford dealerships trying to find a particular truck, with one meeting with him, he was able to find what I needed and explained a bit the process of how it works trading vehicles with other dealerships and it was really quite pleasant.
When I grew my company and needed more trucks I always went back with him. Any type of issue (and there was only paperwork complications going from registered to incorporated company etc) but any issue at all, I went to him and he put me in contact with the right person. I've always felt that most peoples bad experiences is often because you deal with someone who is trying to help you but its beyond their competency. With Emmanuel he knew exactly which person was the right person to resolve any type of particular issue.
Besides that, there was never any pressure sales and always had fun test driving the vehicles. All the other staff is very friendly.
The mechanic aspect is a bit pricey but that's the case with most dealership garages.
I've been very satisfied with my experience there. When my lease is up, I will probably be getting another vehicle elsewhere simply because my wife doesn't want me to have a truck (I have enough with the company trucks!) and Ford doesn't carry a diverse amount of cars anymore.
I would definitely recommend going to buy new there because that's been my experience and compared to other dealerships, it was quite open, honest and pleasant
Plomberie et Chauffage M.D. Inc.
Not the same service once they get their money. - ladybug
Purchased a used F-150 and the service at first was not the best, due to a language barrier with one of them, but then dealt with the owner's son, which was good during the purchase. That changed, and I feel once they got their money, that was is it. The great service stopped there. We feel like this was another bad experience with a dealership, as bad surprises always seem to happen after the purchase.
Delay getting car back - richard75
Booked appointment for 7:15 a.m. for tire change and oil change, tires were already on rims.
work was done properly but it took way too long to get the car back. (2 1/2 hrs)
Will probably go back to my old ford dealer.
Poor customer service after sale - Ford customer 71
I have had a Ford vehicle for 3 years and have had my maintenance done at this location because it is close to my place. Every time I deal with them, i get the attitude and very little information about what was done on my vehicle. Once more, I left 4 voice mails to get someone to call me back and after 10 days I still haven't heard from them. When you call, their voice mail is full or you get stuck in a cyberspace phone system going no where. Very frustrating.
service - Vivianne Bourdon
Bought two lemons in a row and got a third purchase with them because other dealers would not take trade in. Repairs were done but the same problem would show up and it was always something new. The last purchase was good but the only problem was supposedly repaired but again the same.Now they say it is something else but not guaranteed
Now we will try with small claims court, let the judge decide.
I must say that sales rep. was amazing.
Très satisfait - LouisGravel
Très satisfait de ma première expérience avec eux. Le service a été efficace et la salle d'attente agréable. le pick up est maintenant pret pour aller a la peche!
L'excellence Ford - Desmo Pat
Service et vente ...prestations impeccable
Représentant des vente professionnel et ainsi que la gestionnaire des finances et produits d'assurance très connaissante de son portfolio.
Merci à l'équipe Brunelle Ford