I just purchased my 2013 Ford Escape used with hardly any kms on it, and brought it to my nearest Ford dealership, thinking... who knows a Ford better than Ford right? ( I couldnt have been anymore wrong) I was Under the impression that these people actually knew what they were doing? What a fool I was ! So I was convinced to get the Multi-point inspection ... blah blah blah... picked up the car and though wow ! I got a gem ! nothings wrong with it! However ! I brought the car in and told them that there was a particular smell of burning oïl/coolant and pushed them to verify it. Upon picking up the vehicle I was told there was nothing wrong, I pushed the dealership to verify because the odor was overwhelming and was seeping into my ventilation system (it truly was unbearable), but they insisted that there was nothing and that I was to ''trust'' their diagnosis. I requested that they put on the paper that there was a strong odor and after verifying that there was nothing and they did exactly that. Lucky for me, I drove my car to the states about 2 days later, the smell being almost over powering, the vehicle OVER HEATED ! I couldnt believe it ! I ran to the closest garage which actually happened to be a Ford dealership (crazy enough) and within 5 minutes of looking Under the Hood and just with the smell the mechanic at Ford in Plattsburgh looks at me and says ... Your water pump is finished... and has been for some time ! he went and wrote me a report stating that the vehicle's waterpump was not functioning and he put coolant temporarly for me to get home without issue (which worked out well).
I returned to the dealership and spoke to the manager who said he stands behind the work done at his dealership, I expressed my discontent and told him that this was a serious matter and that I was stuck and that I relied on his dealership and paid for a service that I had not received. He was adamant .. first thing to come out of his mouth was WE WILL NOT BE REFUNDING YOU... like are you serious ??? even the représentatives at Ford Canada are in disbelief with these clowns ! SO he then offers me a '' FREE '' inspection after I already paid the first one that they botched.
They found 3 problems ! NOT 1, NOT 2, BUT 3 ! ! ! !
Way to go !!!
Yeah they fixed it but at what cost? for me to be stuck? to have to go through all this headache? no thank you, Avoid this dealership at all costs, theyre not out for your best interest theyre out for theyre own. Take my word for it or you just might be the next one writing a review like this one