Efficient - Candy10
Nicole Bullock contacted me right away from my internet request. She was aware of our time constraints and was able to get the deal done in a very timely fashion and was very accommodating!!!
Top Reviewed Specialists At This Dealership
Great Better then before. Keep the good work up. - Steve
It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Smooth sailing - FordGuy
We were looking for a specific truck, which they had. Rob and Mitzi made us feel comfortable throughout the entire process and we left with our new ride very happy!
Highly professional, friendly and respectful. - jayarell
On my second visit to the dealership, I spotted almost exactly the used vehicle I was looking for, and at a lower price than what I'd found on-line at other dealers. Sales rep Trevor Morrisette immediately arranged a test drive, answered all my questions, and the deal was soon sealed. I also appreciated finance director Chris Deal's respectful, low-key presentation of the various extended warranty and care plans, without any of the high-pressure (sometimes insulting) scare tactics I'd experienced in the past at other dealerships. Trevor also kindly arranged a joint meeting with ICBC for my own new insurance, as well as for my young godson to whom I'd sold my old car. A very pleasant experience in all regards, and I would highly recommend Cam Clark to friends.
Commercial Lease Manager
Day of Desperation - SierraFargo
A Day of Desperation, Tuesday, July 31. It is roughly 3:30 pm local time. The B.C. Interior suffers under a broiling heat wave. Travelling from Summerland, B.C. to Sundre, Alberta, my wife Barbara, with a young horsewoman as her passenger, is hauling a trailer with two horses across the mountains behind our trusty Sierra Diesel. Having passed through Golden, B.C., the vehicle’s radiator blows some 5 km outside of town. On a close-to-failing cell phone connection, my wife calls me at home to inform me of the incident. Knowing nothing of the services available in Golden, I advise her to call the BCAA Emergency number. The operator regrets to advise that there are no facilities for emergency help with live horses on a trailer.
Meanwhile, I research the internet for possible area-based services. By a stroke of luck, I find and phone the number of Kicking Horse Ford in Golden. I speak with service manager Kristy Patterson, who immediately offers all the help she can. During this phone call, Kristy also advises me that she will immediately ask her husband to find both truck and trailer and bring them to safety. (He will be unable to reach the area in question because I had confused “west” and “east” when I spoke to Kristy earlier.)
Meanwhile, it is vital to get our truck and trailer out of their perilous position close to the high-speed traffic on that particular section of Highway 1. With help from her passenger, my wife manages to turn truck and trailer around and limp back to Golden.
Immediately upon arrival at Kicking Horse Ford, Kristy makes sure the two horses are unloaded from the trailer to be fed and watered in a sheltered area on the company’s property. A technician’s pressure test quickly confirms substantial radiator damage: (A foreign object of unknown origin had fallen into the rotating fan and bounced around in the radiator shroud, shattering the fan blades and smashing the radiator core in several areas.)
Within a few minutes, Kristy Patterson has ascertained the availability of a new replacement radiator in Calgary and also sourced a replacement fan. Both items need to be shipped to Golden by their respective suppliers. The parts would arrive only after the weekend.
With the end of the business day approaching, Kristy sees to it that the truck is stored securely over the weekend, and our friend from Sundre comes to pick up trailer and horses. A week later, we take possession of our freshly repaired Sierra. The trip home to Summerland is safe and uneventful.
To Kristy and her team at Kicking Horse Ford, we owe a great debt of gratitude. Not only where the horses and their needs were concerned, but also with a view to Kristy’s blow-by-blow situation reports to me on the phone in Summerland. Her quick and decisive actions turned a chaotic and potential disaster into a situation that was both helpful and reassuring.
Our thanks go to all participants for going the extra mile and for performing so well beyond the call of duty. It is a rescue that we will not forget, and the episode will remain in our memory as “The Day Kicking Horse Ford Kicked xxx.”
Kicking Horse Ford has every reason to be proud of Kristy Patterson and her team!
Roger and Barbara Carey
Excellent attention to customer satisfaction. - TG
We went to Magnuson from Nanaimo and were exceptionally happy with the service. It was certainly worth the trip for us, excellent no pressure service and great prices, I am sure we will be back for our next vehicle.
First Class - C
First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience!
First New Car Purchase , Respect and Teamwork - Rick C
From the first call to Van Isle Ford to the time I drove out of the dealership, the buying experience was impressive.
This was my first new car purchase and I had been shopping in the lower mainland for a new Mustang. It took a trip to Port Alberni from Richmond to make it happen. A big thanks to Cliff who picked me up from Nanaimo, Gerry, Charles, Mark, Brett, and Will who made the negotiations and after sales service happen. It was a fantastic pick up location for a Mustang GT and a true team effort. I would recommend anyone buying a Mustang to go to Van Isle Ford .
The bonus is the drive back!!
Great sales team - F350
just purchased a used truck from Watkins, sales team was excellant and very friendly to deal with. Offered great prices for trade in and great prices on used truck
Great experience - SHermans
We assisted our daughter in buying an SUV last week and after visiting various dealerships we ended up at Orchard Ford in Kelowna. We could have gone there right away as we usually end up buying our vehicles at this dealership anyway.
With several options to chose from salesman Dennis patiently showed us around, explained the ins and outs of each vehicle and let us do some test driving. He was very pleasant and there was no pressure put on us whatsoever.
Our daughter choose a 2017 Ford Edge and her smile when she stepped in her car was priceless. Thank you Orchard Ford for another great car buying experience!
awesome dealership - dogman13
Rob Hough and Chris Vigue were awesome to deal with 10 out of 10 no pressure and xxxxxxxx just straight up guys and dealership thanks for your service.
2018 f-150stx - Dan
It was a Pleasure dealing with Sunrise Ford,TJ and the staff including the finance department and the manager really took good care of us Very professional fast and productive couldn’t be happier
excellence!! - Queoui
not being at all technical or mechanical the experts at MSA ford are able to help make you feel comfortable and a part of the dealership. several times they have worked on my F150 I know my vehicle is in good hands when servicing it.
their care and attention is second to none. I know there're several other mechanical options for me that would be more competitive on price but the all round service and feeling of quality is why I com back to Ford for my needs.
My new Escape! - JLB
I am so happy with my new Escape! Kai Hukulak was so helpful and patient with helping me get into my new vehicle. He provided a fountain of information on the Escape and made it clear for me to contact him anytime I had questions. Kai was great to work with.
Five stars & Two thumbs up! - carlyo
My husband and I had a really great experience from start to finish. We spoke with Chris Brookes and set up a meeting for first thing Monday morning. We explained that we were from Vancouver and the weekend prior we were visiting the island and our truck broke down. He was more than accommodating and offered to pick us up on his day off from the ferry. He helped us to figure out solutions for what to do with our truck, as well as made sure he knew what exactly we wanted in a new one. Within the first few hours we found the perfect one and were on our way to getting the paper work done. We were introduced to the manager who made sure we got the price we were comfortable with, and then brought in to meet Justin in the finance department. We hit it off with him right away and it was smooth sailing from there. We came in that day hesitant because we had not intended for our truck to break down and be purchasing a vehicle. But the staff at Suburban Motors made it fun and easy. We left very happy with our new truck!
Efficient and Timely - johnnysmash
Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.
excellent - GRIZZ
It was a pleasure all around there was no pressure and any issues that came up were dealt with properly and Robert was great highly recommend
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Great buying experience - Tessa123
I purchased a car there today and am very happy with the service received from everyone. Finance worked so hard to get me the lowest rate he could and sales was very friendly. I have been to this dealership in the past as well and everyone from service to detail to reception was wonderful. I recommended this place to anyone looking to buy a car or truck.
New car experience!! - Deborah
I was so impressed with the service i experienced with the staff at this dealership, especially Kyle Greenhalgh. He was knowledgeable and very professional. I will recommend this dealership to my family and friends!! Thanks for your expertise!!!
No pressure customer service - Caren
I was incredibly pleased with the no pressure attentive service I received from Samir. It took me over a week to make up my mind and not once did he call to pressure me into a sale.
The entire dealership was wonderful from finance to insurance and even maintenance.
Definately worth it to deal with the staff at Ocean Park Ford
Treated like a junk yard dog. - MowgliiVanCity
Went in to buy a brand new Superduty and when I asked for them to open the truck we were told they "dont unlock the vehicles for just anybody." I guess even though Ive bought a brand new mustang from them a few years ago AND was interesed in a $95,000 truck im still not worthy of wanting to sit in the truck im interested in buying. They lost a sale and a lifelong customer. These people are a joke
Terrible service department. Good sales men. - Nailedit44
Had come in for service. Got oil changed, suppose to check air filter. Clearly didn’t had to replace filter myself. Came in with an issue with a tire and cut sidewall. Try to upgrade tires thru them. Worse experience of my life with a customer service rep named brad!!!! Started with asking for help to take the tire off the truck which was hooked up under the truck. Wouldn’t help made me be out in the pouring rain in the middle of parking lot try to get it down. ended up paying. 39$ more per tire then Kal tire quoted me. So many things that went wrong!
Said I wouldn’t be coming back for service. Brad said ok that is fine we don’t need your work. Worst service I have ever received from a store. I have had better service buying shoes from sport Chek where a 16 old kid with no knowledge of anything was more willing to help me. Worst service department in Kelowna.
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
break down - Kevin Ede
3 weeks old 2017 F350 broke down now out of work since they refuse to give me a lender truck for work. bob said they would pull parts from a new truck to fix mine next day i'm told i have to wait the 5 days for parts to show up, I called head office since i have a history with ford there not to happy will be taking my money else wear. worse dealer to deal with as long as they get your money they dont care they do not work for the costumer.
Dave M. - Donald
Dave is the best car salesman I have ever dealt with.
I've dealt with him 3 times now and have nothing but good things to say about him.
Highly recommend - tora1957
After an exhaustive search centred on Calgary and other dealers in Alberta, I was unable to find a truck that met my exact specifications – Ford F350, Lariat, Ruby Red, LED quad light package, long box etc. The local dealers all tried to get me to buy one of the trucks in their current inventory at a higher price and were unwilling to come to terms with me on pricing. I was finally able to find the exact truck I was looking for in Nelson, B.C.
Ike from Nelson Ford worked closely with me to negotiate a great deal, and went above and beyond to secure every possible discount. When I flew into Castlegar, Abe was there to take me to Nelson, and Ike had all the paperwork ready. The truck looked amazing. Abe even brought and installed the license plate holders to my hotel on Saturday night.
If you are looking for a Ford vehicle, I highly recommend Nelson Ford, and Ike and Abe. The cost of my mini-vacation to Nelson was much less than the extra I would have paid for the same truck here in Alberta. And the customer service was exemplary, and superior to what I experienced locally. Thank you, Ike and Abe, it was truly a pleasure doing business with you, and Nelson Ford will be the first place I look next time I buy a vehicle.
Customer service sucks - Snowboarder chick
I bought a new vehical from glen oak in westshore. I have had 2 issues with the vehical come up since buying it 9 months prior and each time it takes 2 to 3 weeks to get in to service. Even when my vehical was shaking as I drove my child to school the girl on the phone was no help, telling me she doesn't know if this is a safety issue for me to drive until the next appointment 2 weeks from now, but there's nothing available until then. Even though my car is under warranty, there is no shuttle to get me to work, and no loaner vehicles available, I can however rent a car from them for $35 a day even though I purchased a $40,000 vehicle from them. I won't know until the night before my servicing if a rental vehical is available for me to get to work, because apparently Ford thinks I can just live my life riding by the seat of my pants or just magically pull a vehical out of my butt to get me to work while they work on my vehical. Also, they dont wash the vehical or vacuum it after getting a service done, which every other dealership like Honda or Acura do for their paying customers. I am really starting to regret buying a Ford .
check up for the fuse - mygirl27
happy & satisfied with the result..friendly staff & very accomodating personnels.service is fast & they easily do & check whats the problems...Keep up the good work guys!!
Great service - Liz wilson
I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well.
After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone.
Thank you Chilliwack Ford, you guys are great!
In British Columbia
Key West Ford Sales Ltd