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I have dealt with Key West for 20 plus years. Bought both... - Kathie David
I have dealt with Key West for 20 plus years. Bought both of my vehicles there. Impeccable service. The first time with Ted Thomas. The most recent purchase with Jag Dhillon.
I recently purchased a car from Robbie and found the... - pagetph
I recently purchased a car from Robbie and found the whole experience to be a good one. Because of my own circumstances there was a hiccup to overcome and Robbie made it happen. I found him to be an excellent communicator, proactive but never pushy. He had the information I needed at hand or he obtained it very quickly. He went the extra mile for me and I am happy to recommend him to anyone who is looking for a new vehicle.
From transferring of warranty and service package to the... - craiglaker
From transferring of warranty and service package to the service itself, Ocean Park Ford was prompt, friendly and on time. A full report of the service was emailed prior to pickup and paper copy at pick up time. Awesome.
Excellent Dealership!! Great People to work with for... - dmalish
Great People to work with for the purchase of my New Used truck!
In-person and telephone interaction with staff is... - Gail
In-person and telephone interaction with staff is excellent. My only criticism is the difficulty in getting through to Fast Lane via phone. I would suggest you provide voice mail message service. Other than that everything was great. Staff very friendly and knowledgeable.
I am always pleased with the service of my car. The... - Janet gar
I am always pleased with the service of my car. The staff are always friendly and helpful
They gave us great service and were very accommodating,... - Roz
They gave us great service and were very accommodating, Very friendly and went the extra mile!
We recently purchased a used truck for my son...payments... - tim cowan
We recently purchased a used truck for my son...payments to the ol'man now... from Oliver of the sales team.. I must say he was very accommodating to the requests we had asked of him...pleasant to converse with...no high pressure hype....just like talking to a friend... I highly recommend seeking Oliver for any vehicle purchases needed......I have had good dealings with PG Ford over the last 18 years as all my company pickups have been Fords.....all departments are held in high regard in my book!.....a shout out to Ray of the sales team as well....who had no hesitation to putting the plates on my sons truck when we came to pick it up......thank you PG Ford team😊
Twice I have been to this dealership for the same reason.... - missrnjen
Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.
Keep up the good work..job well done! A big thanks to all... - Sonnybee
Keep up the good work..job well done! A big thanks to all at ford..
Walking into the Penticton Skaha Ford Dealership and... - gmdunsdon
Walking into the Penticton Skaha Ford Dealership and meeting Ryan Rosberg at the service counter has turned into the most pleasant dealership / customer feeling I have experienced in a long time. His cordiality and professional conduct at the counter is second to none. He has become a true friend and one I can trust to get the job done. Skaha Ford, this employee is a bonus on your team ! Gordon & Mary D
Great service looks after customers does what they say... - David
Great service looks after customers does what they say they will do, attention to detail
Got my 18 Ford Fusion Sport from Robin, been driving it... - David
Got my 18 Ford Fusion Sport from Robin, been driving it ever since. 325 HP and 375 Ib*ft of torque, overtaking cars at 2000 rpm, I cannot ask for more.
Robin is a great salesperson as well. If I ever gonna buy a Ford, I will get it from him.
I purchased a new 2012 Ford Focus titanium back when. It... - Rawaitim
I purchased a new 2012 Ford Focus titanium back when. It had an issue with the transmission and I asked them to look. They reprogrammed the tranny and told me to come back after 12000 km but it did same thing when I left the lot. The tranny issue was common due to faulty seals but it took 2 years to get it fixed. The service manager was difficult and it wasn’t until I told him I was going to park it in front of his doors before I got satisfaction. Will never buy another Ford product.
Absolutely the worst customer service I’ve ever had, left... - jordan
Absolutely the worst customer service I’ve ever had, left 3 messages and not one returned. Also went ahead with repairs before I gave the go ahead, problems still there as well.
I went to Dams on a whim and didn’t really intend to buy... - icemystic1
I went to Dams on a whim and didn’t really intend to buy anything. The service was outstanding and Sunny (our sales associate) even came in on his day off for us. We got a great deal and a great car!! Thanks for the amazing experience!
For a 10 am service Extremely rude male receptionist.... - Michel
For a 10 am service Extremely rude male receptionist. First was on the phone for about 5 minutes.
Not knowing when the call will end, I asked if someone could help.
After looking at me the receptionist almost wrestled my vehicle key out of my hand, and His attitude was F-off.
I will not buy another vehicle from that dealership, service is rude and the vehicle they sold to us was and still a lemon.
Multiple repeated issues with USB hub but intermittent... - Bob
Multiple repeated issues with USB hub but intermittent faults still happening - not charging cell phone. Dealer tested with their cable and my cable with no faults found
2019 Ford Edge sel broke down first day I got , sales man... - Mojo1987
2019 Ford Edge sel broke down first day I got , sales man said this happens all the time . It took them 2 months to fix the problem with the fuel sensor , making the car run rich . After it was all fixed the car was dirty from sitting on there lot . I will never buy a car from Glen Oak Ford again worst experience ever
I have owned over 15 vehicles; This was BY FAR my best... - rammires
I have owned over 15 vehicles; This was BY FAR my best experience! Thank you Patrick and David J. for everything. HIGHLY recommend Mainland FORD
service to my 150 truck which included rotating... - Ericwickham
service to my 150 truck which included rotating tires.
Tires did not get rotated, I got charged for it.
Did the oil get changed I have no idea?
Quoted $500 to fix the back door handle. Bought the part for $20 on the Internet and fixed it myself.
The management at MSA Ford is truly the best. They go... - mpaller
The management at MSA Ford is truly the best. They go way above and beyond for their customers to build long lasting relationships. We have been exclusive Ford owners for 20+ years and we would never go anywhere else. Amazing customer service!
M & M
Absolutely Amazing ServiceWhilst on a weekend visit in... - world-wide weinert
Absolutely Amazing Service
Whilst on a weekend visit in lovely Kelowna, after having had to jumpstart my car, and suspecting that the battery had packed in, but not knowing for sure if it was that, I decided to let it be checked out at the Orchard Ford Sales Garage in West Kelowna, and received the best service ever.
Tom was the one dealing with my car that day and made me aware that the next 2 or 3 days were ram-packed booked, but he said he would try his best as I still had to travel back to the Lower Mainland that same day, and certainly he did. Not only had I got a diagnosis that it was most likely the battery that had to be changed within a few minutes, I also received a call a few hours later to have it confirmed and to authorize the change, and then had my car back with a new battery in time in the afternoon to still allow me to travel.
Big thanks to the Ford Orchard Team, and special thanks to Tom, who made it all possible.
If it was for me, he should be given a pay-rise or at least a bonus of some kind for the efforts he made.
PS: I’m in no way related to Tom, or had ever met him before, but I really mean it, and some people just deserve the special acknowledgement
Horrible horrible horrible! Do not under any circumstance... - Unhappy customer
Horrible horrible horrible! Do not under any circumstance take your vehicle here for service. I took my truck in for brake service and oil change, they charged me for it all and did nothing. Oil was black, brakes were squealing as soon as I left the lot. I called in and they said oh yeah it was all done. Total lies. Steer clear, but don't take my word for it,bread the other reviews. The only good reviews were written by their employees. Terrible customer service. I wish I could give negative stars
Booked a 7:40am service appointment through there onsite... - adrianosstainless
Booked a 7:40am service appointment through there onsite app and requested a rental car at that time. Received an email confirming my appointment. Then I get a phone call saying appointment was at 8:00am. All good. I sent a email the day before appointment just to confirm. Received a phone call stating appointment was at 10:00am??I asked how could that be. She told me that is what I Booked. I asked her to read the email? She still blamed me. I asked about the rental car? She said I was booked for a shuttle? I said where to and she had no idea?
I cancelled the appointment and will never deal there. These online appointment services are pretty easy until you have …lets say not very intelligent people get involved.
I would suggest you go somewhere else for service!
Very happy, thank you Kelowna Ford Lincoln - Jordan
Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.
March 4th we picked up our Ford. After 5 weeks in the... - witzkedk
March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.
I had a great buying experience, the staff at cariboo... - Kaylaagibbs
I had a great buying experience, the staff at cariboo ford was great. Hunter is the guy to speak too straight up no BS. Bob was great and provided quick service.
Thank you I love my new ride.
Hand my 2019 f150 in for the dash warping and brought... - jasongadsby101
Hand my 2019 f150 in for the dash warping and brought back after a week warped again and was told they can't fix it and to deal with Ford. Terrible customer service
Hi JadeI just wanted to reach out and say THANK YOU... - nwidmer61
I just wanted to reach out and say THANK YOU once again for going above and beyond to help us out on our vacation. I understand that you literally made a miracle happen by fitting us into an already hectic schedule at your dealership. Not to mention your mechanics were prepared to come to us if needed.
I can see why your dealership has 5 star reviews. You guys listened and understood the problem we had and did everything in your power to fix us up and get us on the road. For this I will be forever grateful.
From my family to your Ford family, thank you so much for everything.
Craig Widmer family, Michael Widmer family
and Vanveen family