My experience with this dealership was very good. - Scott2018
I started my communications with this dealership through the on-line chat function on the web site. I had dealt with a few dealerships prior to this but it was the communication with this sales person that really made me decide to explore it with them more closely. She was an awesome communicator. Her name is Nicole Bullock
Top Reviewed Specialists At This Dealership
Simply Awesome - Kodiebear
Purchased my 2nd Ford Escape in 11 years from Island Ford. From the moment I walked through the doors, I didn't feel any sales pressure and was meet by a vey knowledgeable sales person, Sandra Jurcic. She was friendly and extremely helpful. I would purchase my next vehicle from Island Ford. I have been coming to this dealership for service since I purchase my 1st Escape in 2008, very professional.
Fantastic Service! - gmichael
When we were visiting car showrooms looking for a car, we came to Ford not sure of what we wanted. Trevor introduced himself when we arrived at the showroom and made us feel hugely welcome from the start, and and after a few days, a few test drives, and a lot of patience (on Trevor's side!) he helped us find our perfect car! Trevor's friendly, knowledgeable and considered approach to our requirements was the reason why we decided not to go anywhere else but Ford. Not only did he help us to find our perfect car, but he has gone beyond the call of duty and has since checked in with us to see how we are getting on with our new car! We have never seen such dedication and service to a client, and we truly can't thank him enough for helping us find our dream car! Thank you Trevor!
Commercial Lease Manager
Qucik and professional. - Voytek
We had a pleasure to work with the Key West Ford sales team, very professional approach and quick solution. Special thanks to Anson Song for a hard work and great deal !!!... Fully recommended
Great Service!! - akajjking
Had some engine trouble on my way to our yearly vacation spot at Wright's Beach. I didn't want to take a chance on way back to Vancouver so brought my 2011 F-150 into the service department at Skaha Ford.
Beginning with the phone call to make my appointment I had nothing but great service from this professional group.
I expected to be taken advantage of considering they knew I needed to get home but that was not the case at all.
Myron Ogloff in the service department greeted me immediately upon my arrival and listened to my concerns. Prompt phone call to let me know what they had found and their recommendations which were less extensive than I was expecting.
Completed repairs on schedule and Myron went over with me their detailed analysis and report.
I can honestly say it's the first time I've left a Ford service facility and felt happy about spending the money.
Considering the service I received while I was there I will seriously consider making the trip back in a few months when I'm ready to upgrade my truck to a newer model.
Shout out to Ross the shuttle driver who was also prompt,courteous and professional.
Keep it up gang, the complainers write more often but you can bet with service like yours there is a silent majority that will keep coming back, I know I wouldn't hesitate!
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
Day of Desperation - SierraFargo
A Day of Desperation, Tuesday, July 31. It is roughly 3:30 pm local time. The B.C. Interior suffers under a broiling heat wave. Travelling from Summerland, B.C. to Sundre, Alberta, my wife Barbara, with a young horsewoman as her passenger, is hauling a trailer with two horses across the mountains behind our trusty Sierra Diesel. Having passed through Golden, B.C., the vehicle’s radiator blows some 5 km outside of town. On a close-to-failing cell phone connection, my wife calls me at home to inform me of the incident. Knowing nothing of the services available in Golden, I advise her to call the BCAA Emergency number. The operator regrets to advise that there are no facilities for emergency help with live horses on a trailer.
Meanwhile, I research the internet for possible area-based services. By a stroke of luck, I find and phone the number of Kicking Horse Ford in Golden. I speak with service manager Kristy Patterson, who immediately offers all the help she can. During this phone call, Kristy also advises me that she will immediately ask her husband to find both truck and trailer and bring them to safety. (He will be unable to reach the area in question because I had confused “west” and “east” when I spoke to Kristy earlier.)
Meanwhile, it is vital to get our truck and trailer out of their perilous position close to the high-speed traffic on that particular section of Highway 1. With help from her passenger, my wife manages to turn truck and trailer around and limp back to Golden.
Immediately upon arrival at Kicking Horse Ford, Kristy makes sure the two horses are unloaded from the trailer to be fed and watered in a sheltered area on the company’s property. A technician’s pressure test quickly confirms substantial radiator damage: (A foreign object of unknown origin had fallen into the rotating fan and bounced around in the radiator shroud, shattering the fan blades and smashing the radiator core in several areas.)
Within a few minutes, Kristy Patterson has ascertained the availability of a new replacement radiator in Calgary and also sourced a replacement fan. Both items need to be shipped to Golden by their respective suppliers. The parts would arrive only after the weekend.
With the end of the business day approaching, Kristy sees to it that the truck is stored securely over the weekend, and our friend from Sundre comes to pick up trailer and horses. A week later, we take possession of our freshly repaired Sierra. The trip home to Summerland is safe and uneventful.
To Kristy and her team at Kicking Horse Ford, we owe a great debt of gratitude. Not only where the horses and their needs were concerned, but also with a view to Kristy’s blow-by-blow situation reports to me on the phone in Summerland. Her quick and decisive actions turned a chaotic and potential disaster into a situation that was both helpful and reassuring.
Our thanks go to all participants for going the extra mile and for performing so well beyond the call of duty. It is a rescue that we will not forget, and the episode will remain in our memory as “The Day Kicking Horse Ford Kicked xxx.”
Kicking Horse Ford has every reason to be proud of Kristy Patterson and her team!
Roger and Barbara Carey
Excellent attention to customer satisfaction. - TG
We went to Magnuson from Nanaimo and were exceptionally happy with the service. It was certainly worth the trip for us, excellent no pressure service and great prices, I am sure we will be back for our next vehicle.
First Class - C
First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience!
First New Car Purchase , Respect and Teamwork - Rick C
From the first call to Van Isle Ford to the time I drove out of the dealership, the buying experience was impressive.
This was my first new car purchase and I had been shopping in the lower mainland for a new Mustang. It took a trip to Port Alberni from Richmond to make it happen. A big thanks to Cliff who picked me up from Nanaimo, Gerry, Charles, Mark, Brett, and Will who made the negotiations and after sales service happen. It was a fantastic pick up location for a Mustang GT and a true team effort. I would recommend anyone buying a Mustang to go to Van Isle Ford .
The bonus is the drive back!!
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
Great dealership - marjan
It was a great buying experience. No pressure whatsoever. We only went into the dealership to look and ended up buying a truck. Tala Crossley was the sales person who assisted us and he was very friendly and made our experience fantastic. He was a wonderful guy and we would definitely go back to him and, without hesitation, would recommend him to anyone looking to buy a Ford product We also had dealings with the Used Car Manager (sorry don't remember his name) and he was great as well.
Great experience - jodymaley
Harv and his Manager, Rob, went above and beyond to help us. Thanks guys! And Cheryl in services was quick and efficient! Highly recommend to all our friends!
2018 f-150stx - Dan
It was a Pleasure dealing with Sunrise Ford,TJ and the staff including the finance department and the manager really took good care of us Very professional fast and productive couldn’t be happier
Amazing experience & great service team,!!! - 😊cholo😉
From the mgr, advisor wyatt & jordan. Excellent service was provided beyond my expectations.
Honored my maintanance plan which Ford Island dealership in Duncan denied and rejected..
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Complementary Service for new Escape - Escape
Yesterday I took my new Ford Escape in for the Complementary Service check. That alone is wonderful of a car lot to do as it made me feel they didn't forget about me. My name was on the sign to see Alex Morgan. He was very personal, professional and focused on me and my car. Very helpful and courteous. He called me twice letting me know what was going on with my car and when I could come and pick it up. When I arrived Alex was busy with another customer and so I was waiting. Within 1 minute another service advisor, Spencer Carlson, called me over. I told him Alex was helping me but he said you don't need to wait it is all on the computer and I can get the paper work. Wow. He was happy, upbeat and ready to help. He went through all the paper work, and then found out where my car had been parked and said he would go get it for me as it was at the end of the service bay, I felt like both of them loved their job, were happy to assist me and make my experience a great one. And they did.
I've owned 4 other Ford Escapes and one of the reasons, other than I love the car, is the follow up and the Service/Parts departments of Surburban Motors and how you are treated. Thank you to the people in charge of Surburban for making follow up and maintenance so great!!!!!!!!!!
Efficient and Timely - johnnysmash
Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.
2015 Explorer Limited - Duncan
Aman, was a great pleasure to deal with on our purchase, will buy from him over and over. The dealership did everything as requested, and we drove away extremely pleased.
This dealership just plain bad. - bizzle
Where to begin with this dealership. In 2015 I bought a slightly used ford focus from this place. The whole experience dealing with the sales manager Brandon was pretty sour. He lied to us about a few things. In the end we liked the car. It was hard to find a manual ford focus in se trim. So we bought despite many red flag. When we came to pick up the car for delivery it was dirty and didn't even have a full tank of gas. Okay fine, somebody forgot to prep the car for delivery. It can happen. The worse part was he did even have the second key. He then proceeded to tell he was going to mail it to me. Three weeks go by and I have no key arrives. I drive back there, which is about 50 km's from my house and ask for the key. The salesman does not even remember me. I wait for about 1 and half for someone to finally show up with key, which had supposedly been mailed three weeks prior. I vowed never to go back there.
Recently I have been looking for a new truck. On the ford website I found the specific one I was looking for, unfortunately it was at the worst possible dealership Mainland Ford. I reluctantly gave them a call to make sure they had it. The salesperson said yes, so i went there again. Thought after two years maybe I could forgive them for the worst car buying experience I have had. ( I buy a lot of cars) and give them a chance to make it up. I show up there, the salesperson has the truck parked in the front ready. I look at for a while and decide I like it. I wasn't going to test drive it cause it was new and I had driven a few of them in my hunt to find the right one. I was getting a little excited cause my search was hopefully coming to an end. I agreed I like it and let the salesman go inside to go it to start working out numbers. I decided to go and have moment with it to take in everything. I start the engine and discover there are 8900 km's on the truck. I run inside angry and ask why are there km's on a new truck. After getting me to drive there(50 km's) he then proceeds to tell me it's the managers demo. I wonder how long it would have taken him to tell me if I hadn't discovered it on my own. I will never go back there again. Just a joke of a dealership. Gives ford a bad name
Treated like a junk yard dog. - MowgliiVanCity
Went in to buy a brand new Superduty and when I asked for them to open the truck we were told they "dont unlock the vehicles for just anybody." I guess even though Ive bought a brand new mustang from them a few years ago AND was interesed in a $95,000 truck im still not worthy of wanting to sit in the truck im interested in buying. They lost a sale and a lifelong customer. These people are a joke
Sales experience horrible - Truckguy
Buy anywhere else but here. This dealership and Ron the sales manager are stuck in the eighties. They make up prices and figure everyone falls for it. Our sales guy was good but Ron totally hijacked the experience. We walked and recommend that everyone else should too. Broken promises, no awareness of what they said day to day, no concept of how to sell a vehicle. Go to Cam Clark at Richmond auto mall. They get it.
Great service - Liz wilson
I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well.
After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone.
Thank you Chilliwack Ford, you guys are great!
GREAT CUSTOMER SERVICE - Gina T
I have been a patron of GlenOak Ford downtown since I moved to Victoria in 2011. I’ve had nothing but stellar service in the past. Recently, however, I ran into some problems which were addressed and promptly rectified by Murray Owen in the Service Department. If it wasn’t for Murray and his impeccable Customer Service, GlenOak Ford would have lost me as a customer. He went above and beyond what I would have expected and I can’t thank him enough as I am sure I drove him nuts with my many, many phone calls and questions. GlenOak Ford is lucky to have him as an employee and he is an exemplary role model for what great customer service really means and what makes customers keep coming back! Thanks again Murray for all your hard work and for taking care of me.
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
Great Service & Knowledge - DGMJ
I will only purchase from Kelowna Ford the team are AMAZING.
The knowledge and teamwork from the sales team, finance to service.
P.S. Steve F Thank you for your assistance in helping us purchase my and my partners cars.
Three months they had our van. Still not fixed. Unwilling. - Lorraine
We left van that was under warranty with Coastal Ford to fix a number of issues for our commercial vehicle of which we explicitly outlined.
Three months later they return the vehicle to us, the airbag light is still on. In the three months they had our vehicle, we find it very hard to believe that they were unable to acquire a part for a 2015 model. Now our company has to rent out a commercial vehicle to replace our van that we are unable to licence until the airbag issue is fixed.
We tried to appeal to Coastal Ford to squeeze us in to repair the issue, but they were positive that there was no way possible for them to make any exceptions.
break down - Kevin Ede
3 weeks old 2017 F350 broke down now out of work since they refuse to give me a lender truck for work. bob said they would pull parts from a new truck to fix mine next day i'm told i have to wait the 5 days for parts to show up, I called head office since i have a history with ford there not to happy will be taking my money else wear. worse dealer to deal with as long as they get your money they dont care they do not work for the costumer.
What happened???? - Corriehehr
We moved from coquitlam to whiterock, but continued to take our vehicle into metro ford because the people were great, it was fast, and they always did the extra wow factor, cleaned the vehicle inside and out. Not sure what has happened but the last 2 times I have been there, the staff are still very nice, but 5 hours for an oil change and 5.5 hours for a warranty repair and none of the wow factors from before, not even a spray on the outside. Unfortunately if the service is going to be long and no wow factor I might as well go to somewhere closer... sad face :(
Bad mechanic - None
Mechanic miss diagnosed my vehicle. Almost caught on fire a few weeks later. Alway get a second opinion. If they agree than go back. Or not.
In British Columbia