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One word "AWESOME" - "HUB"
The dealership is the pivotal point of any car purchase. In other words the vehicle you buy is only as good as the dealership. After dealing with David Faithful, I was convinced that Island Ford was where I wanted the buy my next car. Enough said!
Great Experience! - Isaac
This was my first time buying a new car and it was a great experience. The salesperson, Jag, was super helpful with finding me a F-150 with everything I was looking for. The paperwork went smoothly and I was out of there before I knew it, driving home a great vehicle. I would definitely recommend this dealership of your looking for an F-150.
Awesome people great service! - Lowe family
We were on our way to Quesnel for my nephews wedding when we put a hole in our oil pan and had to take our van in to Golden for repairs. The staff at kicking horse ford went way over and above to help us get the van in to see what the problem was. They ordered the part right away and when we found out it wouldnt be in until after the weekend I think there were 3 or 4 of the staff making phone calls and trying to find us a vehicle to rent, big enough to accomidate our family. The nearest rental was back in Banff over an hour away and this wonderful staff again went over and above to get us back to Banff so we could get the rental and be on our way to the wedding. Everyone was so kind and friendly on a chilly rainy morning I was barely in the door and they were making fresh coffee and popcorn for our kids. The repair was done as soon as they got the part and they were in constant contact letting us know what was happening with the van.
Thank you to all of the amazing employees who were there for us when we needed help!
We are so thankful and appreciate everything you did for us more than words can say!
Rob and Anna Lowe and family
Highly recommend Nelson Ford!! - Danielle Sutherland
I recently bought a vehicle from Nelson Ford. I had a great experience as they made the process so quick and easy!! Mark and Ike were very friendly and helpful. I highly recommend Nelson Ford to anyone in the market for a new or used vehicle!!
superb from start to finish - D&S
honest and helpful. right on point. had the vehicle to meet our needs and made all the right price adjustments to satisfy our buget. very competent and thoughtful dealership. an experience worth recommending. our purchase was under 25k and we were treated very very well. given the unseen and undisclosed disabilities we as buyers share orchard ford gets a bonus star rating in our experience!
First Class - C
First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience!
5 Star Dealership - Dean123
From the moment I asked Renee who worked in sales to find me a Bullit Mustang I knew I was in good hands! Not only did they find the car,but she made sure all my wishes and upgrades were accomplished, as well as the whole team working together to ensure a detailed and inspected safe used vehicle in a timely manner, as well as taking pride in their work! Thanks Renee and all the VanIsle Ford team
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Good service and always welcoming and doing follow up - FORD
I like the fact that they do a follow up on their service and remind you when the car is due for service. With our busy schedule, it helps a lot to get the reminder.
No Hassles - Heed
Lake City Ford is always my go to. The staff is always helpful and quite knowledgeable. Have never left the dealership with a sense of being swindled. Would highly recommend.
Service done on truck - kevinreniero
Had a little xxxx up with service department, but upon talking with the manager Chris Wall and Leonard Boudreau, problem was solved immediately with great satisfaction.I would never hesitate to drive the 8 hrs to return to Prince George Ford thanks again Chris. Best service ever received from a Ford dealer.
Great customer service - Wild Alaskan
We were impressed with the level of service we recieved and the ease of our purchase.
Definitely recommend this dealership and the sales rep...Carson
i just bought a new ford mustang. - mwr
I gave sunrise ford a 5 star because all it took was a phone call to get the mustang I wanted they have treated us really good. I am from haida Gwaii and this is the third vehicle from them. I went from terrace to prince George to hundred mile and stopped in each place leon and staff was the only place that really talked to us. so they will always get my service. thank you sunrise ford. you guys are the best don't change your ways
Dependable, professional and helpful - Dale J
I have been having my vehicles serviced at Cam Clark for 10 years and the service has always been carried out with the utmost professionalism and care.
Service on vehicle - Nitenurse
I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and never make me feel silly for asking questions. I am not a car person and never feel like I am getting bamboozled. Also they are prompt with services and respect my time.
7th car in 5 years - Matt C
Love these guys, total pros. I deal with Lori from Brown Brothers. I have leased 7 cars from her in 5 year for myself and for my company. I would never go anywhere else (despite there being a much closer ford dealership to my house).
Efficient and Timely - johnnysmash
Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.
As always, Coastal rocks. Excellent folks - Harry Penn
I required service on my F 150 and booked a service visit. I was expecting to see Trevor and was a bit disappointed when there was another fellow at his position. The service rep was very friendly and efficient, however I hope Trevor is in good health and will be there next time I visit.
The missus and I deal with Coastal for all our vehicle requirements - we are committed Ford lovers, Coastal is our go to dealer and I cannot see either of us ever changing.
Tire changed - Tin
I was having a hectic day - got to my appoiinment for my tire change at 11am.. didnt wait too long and the staffs were professional and “on time” .. in less than an hour , i was on the road to continue with my errands..
wonderful service - CaroleGaynor.
We have been dealing with Skaha Ford for many years.They never fail to,please.Go above and beyond.Efficent and friendly service.Recently purchased f150.Our sales person was very knowledge and answered our Ouestions with respect.He made us very relaxed and wanted our experience to be enjoyable .We feel confident that all departments have the customers best interest at heart.Our sales person was Kent Peppar. Thank you so much Kent.
Very happy, thank you Kelowna Ford Lincoln - Jordan
Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.
Amazing Experience with the purchase - Steve S
I went to several different dealerships in search for my 2019 Ford Expedition and couldnt find anyone helpfull. Until I ran into Jag at Mainland ford, from start to finish in puting my factory order in to the delivery date and first service Jag has been the best salesman I have ever dealt with in purchasing a vehicle. And the overall staff at Mainland Ford. Very happy with my vehicle and would definatley recommend anyone looking for a vehicle to vist mainland Ford and ask for Jag.
Thanks Jag for all your help and kindness through out the whole process for start to finish. Will definatley visit you for my next Muscle car!!!!
Repairs and service - Pete
Took my 2017 F150 truck in for ICBC repairs
The work was poor and sloppy the service was garbage.
The truck came out in worst shape than it went in .
They managed to screw up so much i had to take it to a ( GM dealer ) down the street to get my Ford fixed.
Wow!!.. a Chevrolet dealer fixing a Ford because Suburban couldn't fix the problem.
Now i had to get warranty stuff done and few other things.
So I had to take the truck to another Carson owned dealership to have them fix what Suburban screwed up
But at my expense $$$$$, Keep in mind they had gotten payed to do the job from ICBC already.
The positive reviews are from blind or naive people.
Customer service is no help so don't waste your time with them.
Don't trust Suburban to touch your vehicle.
If i could the rating would be -5 stars
Great! - MathieuDonaldson
Chris and heather went above and beyond, got me the car I wanted without even telling me. Very satisfied after my first crash they replaced the vehicle with no issues. Thank you so much chris and heather
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
Ripoff - Steve
Payed to have rotors turned and new pads. There was a chatter when braking.Brought it back and they said no problem. Brought it back a year later with a load squeal. They checked it said no problem. Took it to another shop a year later he showed me a huge rust lip on the rotor pads had the outer part worn off. They never turned the rotors. She said i never gave them the chance to fix it. The service manager kept asking me why I took it some where else and told me the importance of bringing it to the dealer which she had like five invoices in her hand so not sure what she was talking about. When you do nothing do not fix something property it forces you to go elsewhere. From now on I will take both my Ford vehicles elsewhere and will probably look at other brands when I need another vehicle.
Poor Service - AvW
Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently was to do a software update. One month later back again for the same problem and this time a different service assistant says that they have encountered this issue numerous times before and the solution is to replace the battery. This is confirmed by the head mechanic. I had an appointment for 0845 to leave the vehicle. Knowing the battery replacement does not take that long I expected to have the vehicle back by at least noon. At 3:30 pm I get a phone call that they are getting ready to change the battery and by the time I get there it will be ready. I arrive and am told that there is no battery and they have to go and get a new one from Abbotsford and I can come back tomorrow and wait for them to change the battery.. Not convenient for me to waste a third day on this issue so I wait for them to find a battery to replace my old one. at 5:30 pm I finally get out of the dealership.
I am not impressed with the non repair on the first visit and then the amount of time to replace a battery. What is the purpose of an appointment and why does the service department not ensure that it has the parts necessary to do the work before they even commence?
Service was terrible! - Richard
My experience with service was bad . Made an appointment for 9am oil change so I arrived at 8:45 To deliver my car ,they offered a shuttle which would be in about 15 min. 45 minutes later I went to the desk to ask about my ride ,confusion of course . Finally got home ,now keeping in mind I was told my vehicle would be ready at 11:30 , the shuttle driver told me to phone them by 11 just to check which I did and to my shock my car had not even gone in yet,not happy ,they assured me it was next . 12:46 I get a call my car is done and they are sending the shuttle to get me in 5 minutes, you guessed it ,I phoned them twice to find out where my ride was once again . Practically 1 hour later it arrived ,once again even more anger .
When I delivered the car they asked if I would like to rotate the tires and check the breaks which I said sure at a cost . They did wave the cost for my inconvenience.
My point is people who have only one car make plans and have appointments to keep so you work around that schedule to get things done without stress ,my experience was far from stress free.
When I purchased my car the salesman Todd Brown was excellent.
Poor customer service from Service department - no service a - Frustrated with poor service
Made service appointment a few weeks in advance for 9am to get oil change etc and get it out before noon. Arrived with truck at 845am and was checked in. When asked when needed the truck back told them needed it before lunch time...to which received "no problem". Left them my cell in case they needed to reach me for any reason and when truck was ready. No call so went back at 1145am and asked if truck ready...to which same advisor (that i checked the truck in with) gave a look and said "ahh the truck won't be ready until after lunch" to me explaining it was to be done before lunch...then he proceeded to tell me "the truck has not even started the work and it would likely be after 2pm ...did I not want to leave it"...Told them this was not acceptable ...no apology, no reason, no call, no service...so if you care about your vehicle know the service advisors seemed to not give a crap about you the customer. ..they will never see my truck for service ever again.
UPSET CUSTOMER - Julia
Would NOT accept warranty of radiator ONE DAY after expiration and previous times of telling them and stopping in at their shop and plenty of phone calls!!! VERY UPSET!!!!
In British Columbia
Island Ford Superstore
Key West Ford Sales Ltd