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Robbie is the Man! - Whats up
Dealing with the Island Ford Dealership is definitely an experience a person should experience once in their lifetime. Firstly I do not like shopping around for Automobiles. I do my research of the model I am interested in search the internet for that particular model. Once I find the model, options, colour, model year, and price I contact the dealership AND THATS WHERE ISLAND FORD PICKED UP THE BALL AND RAN WITH IT. Starting with Robbie who answered my opening questions promptly, and throughly. After our first contact via email I contacted him via phone and informed him of my requirements and financial guidelines and told him to put the whole deal together meeting my criteria. Viola within a day or two everything was done all my requirements met and a personal viewing of the selected vehicle and comparison alternative choices was arranged. Drove down from Qualicum Beach viewed the vehicles made my choice and everything was ready to go. In a matter of 3 hours we on our way home in a new Auto. JUST GREAT FOR THE WAY I LIKE TO BUY CARS. if your like me and hate the thought of having to go shopping for next car. Robbie is the man to make this happen for you. The thing to consider is that you are not only dealing with a professional dealership, an experienced sales adviser, an informed and personable finance dept but a throughly dedicated organization. Definitely one I will with deal again. Total Satisfaction from beginning to end.
Good dealers - Leon
Helpful and honest dealers. Car was well inspected and in advertised good condition. Overall the service was good and the sale was fair. Dean was great!
Tire change and schedules service - Poca
Outstanding even though I had to wait at the dealership as they had no car for me to use while they were working on the car. As lincoln owner i think im supposed to get a car
Top Reviewed Specialists At This Dealership
Commercial Lease Manager
Day of Desperation - SierraFargo
A Day of Desperation, Tuesday, July 31. It is roughly 3:30 pm local time. The B.C. Interior suffers under a broiling heat wave. Travelling from Summerland, B.C. to Sundre, Alberta, my wife Barbara, with a young horsewoman as her passenger, is hauling a trailer with two horses across the mountains behind our trusty Sierra Diesel. Having passed through Golden, B.C., the vehicle’s radiator blows some 5 km outside of town. On a close-to-failing cell phone connection, my wife calls me at home to inform me of the incident. Knowing nothing of the services available in Golden, I advise her to call the BCAA Emergency number. The operator regrets to advise that there are no facilities for emergency help with live horses on a trailer.
Meanwhile, I research the internet for possible area-based services. By a stroke of luck, I find and phone the number of Kicking Horse Ford in Golden. I speak with service manager Kristy Patterson, who immediately offers all the help she can. During this phone call, Kristy also advises me that she will immediately ask her husband to find both truck and trailer and bring them to safety. (He will be unable to reach the area in question because I had confused “west” and “east” when I spoke to Kristy earlier.)
Meanwhile, it is vital to get our truck and trailer out of their perilous position close to the high-speed traffic on that particular section of Highway 1. With help from her passenger, my wife manages to turn truck and trailer around and limp back to Golden.
Immediately upon arrival at Kicking Horse Ford, Kristy makes sure the two horses are unloaded from the trailer to be fed and watered in a sheltered area on the company’s property. A technician’s pressure test quickly confirms substantial radiator damage: (A foreign object of unknown origin had fallen into the rotating fan and bounced around in the radiator shroud, shattering the fan blades and smashing the radiator core in several areas.)
Within a few minutes, Kristy Patterson has ascertained the availability of a new replacement radiator in Calgary and also sourced a replacement fan. Both items need to be shipped to Golden by their respective suppliers. The parts would arrive only after the weekend.
With the end of the business day approaching, Kristy sees to it that the truck is stored securely over the weekend, and our friend from Sundre comes to pick up trailer and horses. A week later, we take possession of our freshly repaired Sierra. The trip home to Summerland is safe and uneventful.
To Kristy and her team at Kicking Horse Ford, we owe a great debt of gratitude. Not only where the horses and their needs were concerned, but also with a view to Kristy’s blow-by-blow situation reports to me on the phone in Summerland. Her quick and decisive actions turned a chaotic and potential disaster into a situation that was both helpful and reassuring.
Our thanks go to all participants for going the extra mile and for performing so well beyond the call of duty. It is a rescue that we will not forget, and the episode will remain in our memory as “The Day Kicking Horse Ford Kicked xxx.”
Kicking Horse Ford has every reason to be proud of Kristy Patterson and her team!
Roger and Barbara Carey
Non stressful - Jelly Bean
My sales person Mathew McDougal is very professional, kind, friendly and knowledgable. Mathew asked some pertinent questions. He has put me in the vehicle that I wanted and enjoy driving. There was no pressure. Mathew and I have chatted since purchase and he always says "if you have any questions, please let me know". I would also like to thank Susan Wylie and Sherry (sorry don't know last name) for all your help as well. I would recommend Mathew McDougall and Orchard Ford Kelowna to my family and friends
First Class - C
First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience!
First New Car Purchase , Respect and Teamwork - Rick C
From the first call to Van Isle Ford to the time I drove out of the dealership, the buying experience was impressive.
This was my first new car purchase and I had been shopping in the lower mainland for a new Mustang. It took a trip to Port Alberni from Richmond to make it happen. A big thanks to Cliff who picked me up from Nanaimo, Gerry, Charles, Mark, Brett, and Will who made the negotiations and after sales service happen. It was a fantastic pick up location for a Mustang GT and a true team effort. I would recommend anyone buying a Mustang to go to Van Isle Ford .
The bonus is the drive back!!
Fantastic Staff - Sticks
They got me exactly what I asked for and got a deal on top of it! They also gave a a great price for my trade! Cheryl in finance was a great pleasure to work with. I’ve never had a better truck buying experience anywhere else!
Engine light - Hair
We had a problem with our engine light which finally got solved Wyatt went out of his way to do everything to PLEASE Us after it took them awhile to find out what was wrong we've never been treated so well they fixed it and now we'll be taking our car there for all our service Nathan was the guy that worked on our car he really knew what he was doing good job thanks a million to you both Doug and Sheila
Fast turn around - joeeam
Brought truck and car in to deal with recall issues. Everything handled quickly. Friendly service, free wash of vehicles is a nice touch, highly recommend this dealer.
Stellar Service...every time - Ouibejammin
Quite simply this group always treats you with the respect and appreciation you should expect from any professional interaction!! Streamlined check in, follow up and pick up every time. Truly superior service delivery levels without crazy upsells (unless necessary of course). If II are looking for a great team to service your vehicle, look no further!!
Service on vehicle - Nitenurse
I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and never make me feel silly for asking questions. I am not a car person and never feel like I am getting bamboozled. Also they are prompt with services and respect my time.
Efficient and Timely - johnnysmash
Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.
Not happy - NB
Bought a Chevy Suburban from them and was told it went through the inspection shop with flying colors. It uses a ton of oil. Couldn't have known from short test drives. They said better just keep adding oil it should run fine then...
motor packed it in $5000-$6000 to replace.
Experience with Brown Brothers Ford Dealership - jcd
Excellent service by Finance and Sales Associate . KUDOS to Marianne and Larry for exceptional service.
Larry is an excellent sales associate and very good with handling customers.
outstanding customer service -above and beyond expectations - Fred
Bought a used vehicle for my daughter who was recently rear ended by a distracted driver. Her car was deemed a write off so now in search of a new vehicle. As I am from out of town, Shaun picked me up at the airport and drove me to the dealership and back again to the airport. The vehicle was a surprise for my daughter so the prank was extremely well orchestrated by both Shaun and all of his support staff ( she was told that she was going to this dealership to pick up a rental car ….). It was a complete success and could not have been better delivered. Very friendly and professional staff. No sales pressure whatsoever. They truly want to earn your business.
Thanks Shaun !!
Pleasant Experience - JB
My vehicle was in for winter tire removal and servicing. I asked Myron about a vehicle that I had seen on the website - he immediately introduced me to Willem and from there it was the easiest trade in and purchase of a vehicle that I have experienced. All staff that I was introduced to were very efficient and pleasant and both Myron and Willem were exceptional and went well above and beyond. A definite positive and pleasant day and a pleasure to do business with Skaha Ford.
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Outstanding Service. - Happy Custimer
I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
Great Experience - Iom
Fantastic sales experience with Samir and Phil. Will definitely move all my business to Ocean Park. Every thing was quick and painless. Never did we feel pressured into anything. Awesome experience!
Great effort by Kevin and Dayton - rc76
I'm from out of town, but Kevin and Dayton took great steps to locate and provide me the option for my perfect truck that I was looking for. Thank you guys!
Poor Service - AvW
Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently was to do a software update. One month later back again for the same problem and this time a different service assistant says that they have encountered this issue numerous times before and the solution is to replace the battery. This is confirmed by the head mechanic. I had an appointment for 0845 to leave the vehicle. Knowing the battery replacement does not take that long I expected to have the vehicle back by at least noon. At 3:30 pm I get a phone call that they are getting ready to change the battery and by the time I get there it will be ready. I arrive and am told that there is no battery and they have to go and get a new one from Abbotsford and I can come back tomorrow and wait for them to change the battery.. Not convenient for me to waste a third day on this issue so I wait for them to find a battery to replace my old one. at 5:30 pm I finally get out of the dealership.
I am not impressed with the non repair on the first visit and then the amount of time to replace a battery. What is the purpose of an appointment and why does the service department not ensure that it has the parts necessary to do the work before they even commence?
Lincoln sales “Todd Brown” service “Craig” - My Lincoln
I would like to express that I am extremely happy with the customer service I received here. From the moment I walked in the doors having 60k in my pocket to spend after going to many other dealers checking out all kinds of vehicles and being treated so poorly I am glad I chose to visit Dams and saw Todd Brown...extremely knowledgeable NOT a pushy sales man what so ever. Actually gave me a printed out sheet of every detail prices which no other dealer would do. I was able to take it home and decide what to do. I bought my Lincoln suv and have been very happy...I have been in many times just to pop in and see what is new and have my service done where I met Craig the Lincoln concierge and his eager to please attitude was so helpful to me with all my concerns never have I been stuck even last minute he has a solution to make me happy I chose Dams.
Way to go guys!
Also a shout out to Craig’s assistant Geneva a wonderful bright addition to the team!👏🤗
Worst experience with the service manager Brad Wilson ever!! - Mustang owner
I brought my 2016 Mustang Convertible in for a service in February, 2019. It was suppose to have the navigation update and an oil change. There was also an issue that at 108 kms remaining on a tank of gas, the fuel warning system suddenly changed to "8 kilometres remaining to empty" and the gas gauge showed the vehicle as "empty". I did not want to wreck my car so when the gauge read as empty, I put some gas in it. I took it in for my service appointment for the three issues and they put me in a rental car (the cost for the rental is covered if warrantee work is completed). I left my car there for two days with the service advisor David Coughlin thinking that all the work would be completed. I received a call the second day to come in and pick up my car. David advised that the oil change was completed, but the navigation upgrade was not because it wasn't in (according to the parts department), and more importantly they could not fix my fuel issue because the car had too much gas in it and they couldn't diagnose the problem. I was told to bring it back in WHEN the car fuel indicator jumped from 108 to 8 kms remaining till empty. I explained I live out of town and it was not convenient to just head to Abbotsford when I was driving and the car gave me that reading, and furthermore, if it gave me the reading that my car was empty and I drove it and something happened, would they cover me??? I ended up paying 150.00 for the oil change and the two day rental for the "courtesy vehicle" as they couldn't diagnose the fuel issue.
I left the dealership hoping by some miracle that the fuel issue had resolved and I would not have to take my vehicle back. It didn't. At 108 kms remaining on the tank of gas, the fuel warning system suddenly read "8 kms remaining till empty", then the fuel gauge went to "E" and I kept driving (on the advise of David) as he believed that there was a problem with the gas sensor and there would still be the fuel in the car 1/4 tank roughly and that I didn't need to treat it as an emergent situation and put gas in.
I felt like the service department let me down by not fixing my problems and sent me away telling me to come back when the fuel warning indicator came back on which in itself was inconvenient but I understood, but the problem was that they had my car for two days and I ended up paying for that rental knowing that this was a warrantee issue and the car should have been provided for free.
On March 1, 2019, I looked on the Ford Owners website and looked at the service records for my car. There was a message saying that my navigation/entertainment Sync system required an update from a version 1.0 to a 3.0. The Sync update was going to provide me with additional features and I treated this update request just like my Apple products "IOS updates". Basically if you don't update the version you are running will become obsolete. I went on the Ford Owners website and completed all the Sync update instructions and put the USB into the USB port in my car and nothing happened. No update notice or instructions were received on the system and I believed it didn't work. I checked the version and it said it updated from Sync 1.0 to 3.0. however I had none of the new features the update promised, and suddenly the voice on my navigation system stopped working and more importantly my vehicles "hands-free" stopped working with a message saying "voice recognition not recognized". I completed the "Master Reset" to reset but nothing happened.
I then went back to my computer and looked up that error message and was horrified that many others had also completed the update and their cars hand free stopped working as well. Some were threatening to sue Ford, some were complaining about the high cost to fix the Sync system as a result of the Ford update and I was concerned about this and contacted my regular service provider Chris Alpine via email on March 22, 2019.
I didn't hear back from Chris so I emailed him again on March 28, 2019. He advised that the navigation upgrade wasn't in yet and made no mention of my complaint about the two day rental I was charged, the fuel gauge issue and now the Sync update issue.
So on April 12, 2019 (5 days before my 60,000 km 2 year bumper to bumper warrantee expired) I found out the service manager was Brad Wilson and sent him the email I had sent to Chris Alpine. I waited for a response. There was NO response from Brad.
On April 21, 2019 I sent Brad Wilson another email message asking him if he was the service manager (as it says on the Magnuson Ford website and did he get my message?) In that message, I specifically asked to speak directly to him and informed him that I was having an issue with the Sync update and my hands free was not working or the navigation voice prompts was not working even though it was set to work on the navigation system itself. I heard nothing back from him.
I was very concerned and called the service department on April 24, 2019 and spoke to the receptionist. I told her about my problems and she said that they were currently taking appointment the second week of May. I asked her if Brad Wilson was the service manager and I told her I was trying to get a hold of him. She confirmed that he was and he was in today and she would give him a message to call me directly. I waited all day and at 3:08 p.m., I sent Brad ANOTHER email and I told him I KNEW he was in today and to call me!!!
He finally called and told me to bring my vehicle in May 2, 2019 and he would have a car for me to use.
I took my car in with it showing "no fuel" as instructed so they could diagnose the fuel issue. Also on the work order was the issue of the Sync update and the inability to access my "hand free" and the error message displayed when you press the "hand free call" option on the steering wheel. As well, I ALWAYS have them put on the work order for them to NOT wash my car as the brushes they use make scratches on the paint. I was given the courtesy car and went home.
Chris Alpine, service advisor called me later in the day and told me that my car needed a "fuel pump" (my car has 32,000 kms on it!!!!!!) He said they ordered it and it would be in tomorrow and to keep the courtesy car.
On May 3, 2019, I received a call from Chris saying that the fuel issue was resolved but regarding the Sync issue, I needed a brand new Sync navigation/entertainment system at the cost of 1400.00 to fix the problem caused by the update. (which I might add you can just do over Wifi if you choose the "regular updates option" on your system settings menu). I told Chris that I read the Ford forums about the Sync update issues and told him how owners were complaining they were not supported by their service departments and by Ford for this issue. Chris said he would speak to Brad about this issue because my car was "just out of warrantee" and other Ford owners were having the same Sync issues and he said they would see what they could do for me. He also advised that they were also going to call Ford and complain. I requested a meeting with Chris and Brad when I got to the dealership. Chris assured me that he would tell Brad I wanted to speak directly to him.
I got to the dealership and Chris was accommodating and told Brad I was there to see him. Chris said Brad would be about 10 minutes. I waited for abut 20 minutes and Brad was no where to be seen. Chris went to get him again.
A few minutes later Brad emerged from the back and peaked his head around the corner. I locked eyes with him and followed him into his office.
I was very annoyed that he never answered my previous emails and kept me waiting for our appointment and appeared to be "hiding" in the back to avoid speaking to me. I told him I had advised him of the Sync issues prior to my warrantee expiration and I wanted the 1400 bill to be covered by Ford because it was known to the entire service department including him before the warrantee expired and I had the emails to prove it. Brad made all kinds of excuses why he didn't answer me such as "I was out of town, I was in meetings, and the day you called and were told I was in, I went for lunch then returned....."
Then Brad went on to argue with me that my car was no out of warrantee and they weren't going to cover the Sync issue because of it. I argued that they knew about the issue and book service appointments two weeks later and that was not my fault if the appointment can't be booked within the warrantee period because of their availability? And the warrantee had just run out on April 17 and they were aware of the problem in March? Then he went on to make more excuses that it was a Ford issue and it was my fault for doing the recommended update and the situation was similar to be going to the parts department and buying something "extra" for my car and that being dysfunctional and then complaining about it. I was livid! The recommended Sync update was not an extra that I purchased and I treated the "recommended update" request just like my Apple products when Apple issues an update for their IOS systems. You either do it or get left in the weeds in a few months.
Brad did not listen to my concerns and kept looking at his emails for my email and avoided eye contact. He raised his voice to me and kept saying that they were not going to cover it under warrantee and that his service department was "#1 for customer satisfaction! I told him that I recorded the entire conversation on my iPhone and I was NOT going to be posting any positive reviews of my experience dealing with him and I asked him who his boss was? He told me HE was the boss..... I then asked him what number I was suppose to phone to complain about the Sync update and he gave me the Ford consumer number and I left his office. Brad was confrontational, raised his voice and was unapologetic, unfriendly and perceived to be hiding at the beginning to avoid speaking to me.
I then went to get my keys from the service desk and was told that my beautiful Mustang was parked in the rear of the lot. I went outside and saw a young man beside my car in red coveralls.
I asked him what he was doing beside my car? He said he was going to "wash it". I told him I didn't want it washed! And I walked a little closer to my car and saw that there had been oil sprayed all over the driver's side door, driver's side rear quarter panel, convertible roof and rear drivers mag. I asked what the xxxx happened? The young employee said that he was putting used oil in the container and it sprayed up. I told him to go and get Brad RIGHT NOW!
I took pictures of the oil running down my paint and on top of my convertible cloth roof.
I then saw Chris and called him over to my car and told him it was covered in oil! Chris came to look and apologized and offered at once to clean it up. Chris then went to the back door of the service department and spoke to the young man who did it. Brad was there as well hiding in the bay speaking to him. Brad did NOT come out to my vehicle to see the damage, nor did he speak to me or apologize about what happened.
They offered to clean it off my vehicle and I told them I didn't want them to use their dirty brushes to attempt to get all the oil off my car! Chris then told me he was going to have it professionally cleaned and told me to take the courtesy car home for the weekend.
All this is unbelievable and horrific. I understand accidents happen. That is not why I am upset with this service department. I am upset that the manager has no people skills, conflict management skills and gave me the worst customer experience I have ever had! And to top it all off, hid again to avoid engaging with me when they spilt all the oil all over my car!
I have worked in the public service area all my life. A good manager would have answered his emails and not offered excuses. A good manager would come out in a timely manner, extend a hand for a handshake to establish a rapport, offer to listen to my concerns and collaboratively come up with a solution rather than engaging in a shouting match and being stubborn!
I hope that the professional detailing shop gets off all the oil from my Mustang!!!!! What a disaster!!!!!
Highly recommend - tora1957
After an exhaustive search centred on Calgary and other dealers in Alberta, I was unable to find a truck that met my exact specifications – Ford F350, Lariat, Ruby Red, LED quad light package, long box etc. The local dealers all tried to get me to buy one of the trucks in their current inventory at a higher price and were unwilling to come to terms with me on pricing. I was finally able to find the exact truck I was looking for in Nelson, B.C.
Ike from Nelson Ford worked closely with me to negotiate a great deal, and went above and beyond to secure every possible discount. When I flew into Castlegar, Abe was there to take me to Nelson, and Ike had all the paperwork ready. The truck looked amazing. Abe even brought and installed the license plate holders to my hotel on Saturday night.
If you are looking for a Ford vehicle, I highly recommend Nelson Ford, and Ike and Abe. The cost of my mini-vacation to Nelson was much less than the extra I would have paid for the same truck here in Alberta. And the customer service was exemplary, and superior to what I experienced locally. Thank you, Ike and Abe, it was truly a pleasure doing business with you, and Nelson Ford will be the first place I look next time I buy a vehicle.
Sales staff need Body Cameras like Cops - God Knows My Truths
The cars sales industry's tarnished public image is well deserved, like ICBC's, a bad reputation that is well deserved, I would not recommend Coastal Ford nor a salesperson who, was poorly informed on product knowledge and more. He gave my family misinformed feedback on direct questions that misled us into buying a problem junk car. No excuses for the lack of knowledge as many from the secretary, office staff, sales team, shuttle drivers all know these cars have chronic issues, but somehow a salesperson of a few years had no prior knowledge despite his boasting of selling many cars? My gut instincts about him were on target, and sadly we bought the car only to learn afterwards of its major problems. No excuses, like cops, politicians, realtors and cars salespersons they all need to wear body cameras, and voice recorders, and some dealers are worse. Buyer beware when you purchase pre-used inventory.
Ripped off - Renewarner
Today I picked up my van after a service. I saw on the bill that they charged me a gallon of def fluid. I filled it to overflow two days ago.i called them on it but they said they used a full container. There is no way they could of used more than a few tablespoons. I fell ripped off and will never go back. Too bad I was thinking of a new truck.
Get sales to write down and comformation of what they said - Michael J. Susak
We were looking to purchase two vehicals.
First one we bought and had great experience and all went well..with in a week of purchase. we looked at a second vehical which was a truck.. same sales man..but totally different experience. Now it brings in questions about statements they made about the first .. should stand behind your words.. I seemed to think the old sayings about used care salesman being a thing of the past.. mike
Feeling taken advantage of.... - DisappointedCustomer
Took my truck in for three different problems. First problem was my automatic running board was not staying up when the door was closed. second was my automatic tailgate wasn’t opening and third was my gps SD card needed to be updated. First off they charged me one hour for diagnostics 3 times for each problem. That’s 148 dollars for each diagnostic, total of ~450. All that was wrong with my running board was that it was dirty and needed to be cleaned, nothing replaced. When i dropped off my truck i told them that i needed to replace the actuator in the tailgate. The part was 67 dollars. And apparently they updated my software to fix my gps problem. (The SD card wasn’t replaced). My total bill was 800 dollars. oh and to install a new battery i purchased from lordco to save money cost me 50 dollars.
I don’t see why they couldn’t figure all three problems with one diagnosis! It’s the equivalent to one hour of service and I’m sure it didn’t take 3 hours to diagnose.
I’ll disappointed and will never bring my truck back to hallmark ford. I thought they would treat you better after purchasing a 85000 dollar truck.
In British Columbia
Key West Ford Sales Ltd
Island Ford Superstore