2018 Ford Escape - Jim and Rose
Island Ford is a great dealership and has very accomplished and knowledgeable staff. In particular I dealt with Robert Martin in sales, Mitzi Mogden, business manager and Ryan Leverette sales manager.
Robert help us pick out the perfect car and Mitzy did the financial transaction, explaining warranties to us etc.
Within a couple of hours of Driving into the dealership, I traded in my old car andI drove out and in new Escspe.
Top-notch service - Ranjeeth
I absolutely recommend the Key West Ford service to anyone who wants to get a car. They offer a high standard of service. The manpower of this firm is immensely awesome and they are extremely attentive and enlightened especially, Jag helped me to choose the pertinent vehicle according to my budget and Michelle helped me throughout the documentation process and it was such a great experience for me. Thanks a million, Jag and Michelle.
I love my car. - janice h
I am a first time new car buyer and you made buying this car was a wonderful experience. The salespeople were helpful and make the paperwork go smoothly.. Thank you.
Top Reviewed Specialists At This Dealership
Commercial Lease Manager
Day of Desperation - SierraFargo
A Day of Desperation, Tuesday, July 31. It is roughly 3:30 pm local time. The B.C. Interior suffers under a broiling heat wave. Travelling from Summerland, B.C. to Sundre, Alberta, my wife Barbara, with a young horsewoman as her passenger, is hauling a trailer with two horses across the mountains behind our trusty Sierra Diesel. Having passed through Golden, B.C., the vehicle’s radiator blows some 5 km outside of town. On a close-to-failing cell phone connection, my wife calls me at home to inform me of the incident. Knowing nothing of the services available in Golden, I advise her to call the BCAA Emergency number. The operator regrets to advise that there are no facilities for emergency help with live horses on a trailer.
Meanwhile, I research the internet for possible area-based services. By a stroke of luck, I find and phone the number of Kicking Horse Ford in Golden. I speak with service manager Kristy Patterson, who immediately offers all the help she can. During this phone call, Kristy also advises me that she will immediately ask her husband to find both truck and trailer and bring them to safety. (He will be unable to reach the area in question because I had confused “west” and “east” when I spoke to Kristy earlier.)
Meanwhile, it is vital to get our truck and trailer out of their perilous position close to the high-speed traffic on that particular section of Highway 1. With help from her passenger, my wife manages to turn truck and trailer around and limp back to Golden.
Immediately upon arrival at Kicking Horse Ford, Kristy makes sure the two horses are unloaded from the trailer to be fed and watered in a sheltered area on the company’s property. A technician’s pressure test quickly confirms substantial radiator damage: (A foreign object of unknown origin had fallen into the rotating fan and bounced around in the radiator shroud, shattering the fan blades and smashing the radiator core in several areas.)
Within a few minutes, Kristy Patterson has ascertained the availability of a new replacement radiator in Calgary and also sourced a replacement fan. Both items need to be shipped to Golden by their respective suppliers. The parts would arrive only after the weekend.
With the end of the business day approaching, Kristy sees to it that the truck is stored securely over the weekend, and our friend from Sundre comes to pick up trailer and horses. A week later, we take possession of our freshly repaired Sierra. The trip home to Summerland is safe and uneventful.
To Kristy and her team at Kicking Horse Ford, we owe a great debt of gratitude. Not only where the horses and their needs were concerned, but also with a view to Kristy’s blow-by-blow situation reports to me on the phone in Summerland. Her quick and decisive actions turned a chaotic and potential disaster into a situation that was both helpful and reassuring.
Our thanks go to all participants for going the extra mile and for performing so well beyond the call of duty. It is a rescue that we will not forget, and the episode will remain in our memory as “The Day Kicking Horse Ford Kicked xxx.”
Kicking Horse Ford has every reason to be proud of Kristy Patterson and her team!
Roger and Barbara Carey
Non stressful - Jelly Bean
My sales person Mathew McDougal is very professional, kind, friendly and knowledgable. Mathew asked some pertinent questions. He has put me in the vehicle that I wanted and enjoy driving. There was no pressure. Mathew and I have chatted since purchase and he always says "if you have any questions, please let me know". I would also like to thank Susan Wylie and Sherry (sorry don't know last name) for all your help as well. I would recommend Mathew McDougall and Orchard Ford Kelowna to my family and friends
First Class - C
First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience!
First New Car Purchase , Respect and Teamwork - Rick C
From the first call to Van Isle Ford to the time I drove out of the dealership, the buying experience was impressive.
This was my first new car purchase and I had been shopping in the lower mainland for a new Mustang. It took a trip to Port Alberni from Richmond to make it happen. A big thanks to Cliff who picked me up from Nanaimo, Gerry, Charles, Mark, Brett, and Will who made the negotiations and after sales service happen. It was a fantastic pick up location for a Mustang GT and a true team effort. I would recommend anyone buying a Mustang to go to Van Isle Ford .
The bonus is the drive back!!
Never going back - Superunhappy1
5 days no truck, over $ 2,300 for water pump and seal replacement. Was told to rent a car. 13 yrs of service and never going back or recommend . Little lady squished by big dealer ship.
I love my truck - Stridentninjap
My first experience at Ford was fantastic Jim Dimor was a exalent help I just told Jim what I wanted he deliver and I cant shut up how much I love my new f-150 2019 pick up thanks a lot Jim you got my 100% 😁
Good service - lIKE FORDD
Good service. Lexy is very helpful. She is very patient to show us every thing about the truck. My wife and I very like the experience there to buy the truck. I hope the service after will be the same quality as this time
2018 f-150stx - Dan
It was a Pleasure dealing with Sunrise Ford,TJ and the staff including the finance department and the manager really took good care of us Very professional fast and productive couldn’t be happier
Service on vehicle - Nitenurse
I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and never make me feel silly for asking questions. I am not a car person and never feel like I am getting bamboozled. Also they are prompt with services and respect my time.
Efficient and Timely - johnnysmash
Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.
Experience with Brown Brothers Ford Dealership - jcd
Excellent service by Finance and Sales Associate . KUDOS to Marianne and Larry for exceptional service.
Larry is an excellent sales associate and very good with handling customers.
Traded in vehicle. - Mustang
I am happy with what I got it was a good deal. Thank you very much. They work well together. I like that I got car insurance in their office and didnt have to run around.
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Excellence - DMP
The staff here have always been very professional. Always greeted with smiles and by name. I have never been treated like this at any dealership, especially in a service department. Myron and Karilee always take great care of not only me, but I see how they treat the other customers. This is my first Ford...keep this great treatment up, I might have to keep buying here!! 10 stars for the two stars!!(Myron and Karilee).
Not happy - NB
Bought a Chevy Suburban from them and was told it went through the inspection shop with flying colors. It uses a ton of oil. Couldn't have known from short test drives. They said better just keep adding oil it should run fine then...
motor packed it in $5000-$6000 to replace.
Outstanding Service. - Happy Custimer
I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.
Poor Service - FordTruck
We wanted to purchase a tonneau cover for our pick up. The parts department advised us that they had one in stock and the service department booked us in for installation on a Saturday morning. We arrived 15 minutes before our appointment. The service department said it would take about an hour to install the cover, so we ran some errands (on foot) while waiting. We were walking back to the service department an hour later, when our phone rang. It was the service department advising us that they did not have the cover. When we got back to the service dept. we asked why it took an hour to let us know they didn't have a cover. The service advisor told us that they had just started the job, and realized they did not have the cover in stock. He seemed to think it was okay to have had us walking around in the cold for an hour for nothing. He then proceeded to blame everything on the parts salesman and told us we would have to wait until next week to find out what went wrong. We asked if he could call another Ford Dealership in town to see if they had one, and he told us he could not because he was a service advisor, not a parts salesman. He offered no apologies. The Service advisor told us that someone would call us Monday morning to let us know when they could get another tonneau cover in for us. We left, and drove straight to their competing Dealership and had the tonneau cover we wanted installed within 45 minutes. We never received a follow up call from Magnusson Ford. Needless to say, we will never return to Magnusson Ford.
Great Experience - Iom
Fantastic sales experience with Samir and Phil. Will definitely move all my business to Ocean Park. Every thing was quick and painless. Never did we feel pressured into anything. Awesome experience!
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
Sales staff need Body Cameras like Cops - God Knows My Truths
The cars sales industry's tarnished public image is well deserved, like ICBC's, a bad reputation that is well deserved, I would not recommend Coastal Ford nor a salesperson who, was poorly informed on product knowledge and more. He gave my family misinformed feedback on direct questions that misled us into buying a problem junk car. No excuses for the lack of knowledge as many from the secretary, office staff, sales team, shuttle drivers all know these cars have chronic issues, but somehow a salesperson of a few years had no prior knowledge despite his boasting of selling many cars? My gut instincts about him were on target, and sadly we bought the car only to learn afterwards of its major problems. No excuses, like cops, politicians, realtors and cars salespersons they all need to wear body cameras, and voice recorders, and some dealers are worse. Buyer beware when you purchase pre-used inventory.
Great effort by Kevin and Dayton - rc76
I'm from out of town, but Kevin and Dayton took great steps to locate and provide me the option for my perfect truck that I was looking for. Thank you guys!
break down - Kevin Ede
3 weeks old 2017 F350 broke down now out of work since they refuse to give me a lender truck for work. bob said they would pull parts from a new truck to fix mine next day i'm told i have to wait the 5 days for parts to show up, I called head office since i have a history with ford there not to happy will be taking my money else wear. worse dealer to deal with as long as they get your money they dont care they do not work for the costumer.
Poor Service - AvW
Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently was to do a software update. One month later back again for the same problem and this time a different service assistant says that they have encountered this issue numerous times before and the solution is to replace the battery. This is confirmed by the head mechanic. I had an appointment for 0845 to leave the vehicle. Knowing the battery replacement does not take that long I expected to have the vehicle back by at least noon. At 3:30 pm I get a phone call that they are getting ready to change the battery and by the time I get there it will be ready. I arrive and am told that there is no battery and they have to go and get a new one from Abbotsford and I can come back tomorrow and wait for them to change the battery.. Not convenient for me to waste a third day on this issue so I wait for them to find a battery to replace my old one. at 5:30 pm I finally get out of the dealership.
I am not impressed with the non repair on the first visit and then the amount of time to replace a battery. What is the purpose of an appointment and why does the service department not ensure that it has the parts necessary to do the work before they even commence?
Highly recommend - tora1957
After an exhaustive search centred on Calgary and other dealers in Alberta, I was unable to find a truck that met my exact specifications – Ford F350, Lariat, Ruby Red, LED quad light package, long box etc. The local dealers all tried to get me to buy one of the trucks in their current inventory at a higher price and were unwilling to come to terms with me on pricing. I was finally able to find the exact truck I was looking for in Nelson, B.C.
Ike from Nelson Ford worked closely with me to negotiate a great deal, and went above and beyond to secure every possible discount. When I flew into Castlegar, Abe was there to take me to Nelson, and Ike had all the paperwork ready. The truck looked amazing. Abe even brought and installed the license plate holders to my hotel on Saturday night.
If you are looking for a Ford vehicle, I highly recommend Nelson Ford, and Ike and Abe. The cost of my mini-vacation to Nelson was much less than the extra I would have paid for the same truck here in Alberta. And the customer service was exemplary, and superior to what I experienced locally. Thank you, Ike and Abe, it was truly a pleasure doing business with you, and Nelson Ford will be the first place I look next time I buy a vehicle.
Ripped off - Renewarner
Today I picked up my van after a service. I saw on the bill that they charged me a gallon of def fluid. I filled it to overflow two days ago.i called them on it but they said they used a full container. There is no way they could of used more than a few tablespoons. I fell ripped off and will never go back. Too bad I was thinking of a new truck.
Repeated concern with customer service - Never Going Back
Because I purchased a maintenance package with my new Ford Focus in 2012, I was bound to the dealership for my car tuneups. In the years that I have had my car serviced at this Centre, there has almost never been a time when I have found the service to be acceptable or that they have done what they identified they would do. I will state that the work actually completed by the mechanics has been for the most part, what one would expect. The mechanics are not the problem, the customer service and the pieces around the work are the concern. Examples include, 20 minute waits just to get to the service counter due to understaffing or under-training at drop of and pick up, no appointment booked when you do get to the counter
(The latest), requiring that their own technician rerun the same computer check that another accredited facility has done and making you pay for that, making you pay to update the onboard systems for running their software, only once in 7 years did they actually have time to wash and vacuum the car (and the one time they did was because they asked to keep it overnight on some other pretense as they had promised me that this time the car would be washed).
My expectations for car maintenance are minimal, I expect that when I make an appt. it’s on their books, I expect to be able to quickly drop the car off and to quickly pick it up (20min to stand and wait is far too long), I expect the work to be completed as promised and I expect not to be billed for problems the company has created. Lastly I expect that if a service is promised, it should be completed and completed within the timeframe identified. And I understand that if things on occasion are off, this is to be expected as well. What is unacceptable is for these things to be occurring literally every single time I go to this dealership.
Get sales to write down and comformation of what they said - Michael J. Susak
We were looking to purchase two vehicals.
First one we bought and had great experience and all went well..with in a week of purchase. we looked at a second vehical which was a truck.. same sales man..but totally different experience. Now it brings in questions about statements they made about the first .. should stand behind your words.. I seemed to think the old sayings about used care salesman being a thing of the past.. mike
In British Columbia
Key West Ford Sales Ltd