52 British Columbia Ford Dealers

I was greeted with a big smile and acknowledged by - chris.belair8

I was greeted with a big smile and acknowledged by everyone I walked past. Great atmosphere and friendly people throughout!

I dealt with Jordana and she is amazing to deal with. - tammyrdsmith1982

I dealt with Jordana and she is amazing to deal with. She got a me a car that affordable and good on gas. I felt supported as she helped get me financing with my not so great credit. She stirred me away from bad deals and even went out in the rain to take pictures of options!

First time dealing at this dealership. - bradcain

First time dealing at this dealership. I am very happy with the service department an the pre owned sales department. Great customer service.

My 2018 Edge had a problem with the engine that was not - Garry G.

My 2018 Edge had a problem with the engine that was not fixable. Because the car is still under warranty, Ford replaced the engine block with a newly designed block.. (something to do with a bad design that caused head to leak coolant into the cylinders). West Coast Ford did the replacement of the engine perfectly and in a very timely manner. Many thanks to the West Coast service team and especially the mechanic John H who did an excellent job on the replacement. I could not be happier with the quality of his work. This is a great dealership to both buy and service your Ford products from. I would definitely buy another Ford or Lincoln product from them again and highly recommend them to anyone looking for a Ford product.

Have bought several vehicles from this dealership and - Deb

Have bought several vehicles from this dealership and been happy every time. Would recommend to others

Salesperson was patient and respectful, returned my calls - darbygriffin

Salesperson was patient and respectful, returned my calls and explained the options with the truck I purchased. He even offered to spend some time after my purchase to help me understand some of the electronic options.

John and his team in the service department are - graeme_garner

John and his team in the service department are unbelievable and do a great job. Every service appointment is on time and my truck is beautifully taken care of. All parts and workmanship are to perfection. I won't go anywhere else for my service and repairs. Outstanding. Graeme

Very polite and helpful and stayed open late for me to - Clyde13

Very polite and helpful and stayed open late for me to pick up my truck!

Excellent service and thanks to everyone servicing my - sjnorton

Excellent service and thanks to everyone servicing my Mustang, which I purchased from Cam Clark! They value my time, assist me with my questions, and each team member is very professional. Always a positive experience!

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

I was travelling thru to Prince George when I needed to - Tinamaxx

I was travelling thru to Prince George when I needed to charge my vehicle, due to extreme cold. The available chargers were too cold to allow my adapter to fit. Ford was wonderful and allowed us to plug in for an hour to help us get to Williams Lake. I was super impressed by their customer service, even tho I wasn’t their customer. I would have been stranded, if not for their kindness. This dealership is amazing.

Good so far love the truck rides nice enjoyed it don’t - valrae26

Good so far love the truck rides nice enjoyed it don’t mind it😁yaa

Tried to book an appointment for vehicle repair; customer - Just a regular consumer

Tried to book an appointment for vehicle repair; customer service skills with person on Service Desk phone could use a little improvement.

Traded in my ford focus and got financied for a mustang - Tonyariches5

Traded in my ford focus and got financied for a mustang right away friendly staff hats off to Cord

I have recently booked service for my ford bus 2004 - Khurram

I have recently booked service for my ford bus 2004 model. The service department to pay upfront 2 hours daignostic charges around 400$. They got the list of problems and told me to pay upfront 1520$ for EGR valve replacement to fix the issue because bus was not exceeding 40Km/hr. problem was not fixed and they asked to pay upfront 223$ again for further diagnostic and then further asked me to pay 500$ upfront again approximately to fix the exisiting throttle body. After all this, they again sent me a link to pay 400$ upfront more to further diagnose the issue. But...Magic happened, they realized that they have ripped me off enough and they called me to pickup the bus saying the bus has so many issues so its really not worth to invest on it. MORAL OF THE STORY...... WHEN YOU HAVE ALREADY GOT TO KNOW THAT BUS HAS SO MANY ERROR CODES AND ISSUES THEN STOP DOING ANY xxxx TO IT AND TELL ME ON FIRST DAY ........ DO NOT PUT MONEY ON IT Finally, bus is received back as is....even their tech or someone in parking lot hit it while backing up as i saw the rear guard dent and misaligned. I have got pics in their parking lot when I dropped the bus which they may not know but I have them. Lesson learned, FORD SURREY.......RIPPING OFF

Absolute clown show. - bill

Absolute clown show. Do not waste your time or hard earned money here because the service department simply does not give a xxxx. Case and point: 2021 Bronco. 35,000km on it. Took it on it's very first major road trip from Victoria to Calgary and upon leaving Calgary the windshield washer pump stopped working. Was forced to drive back to Victoria with no windshield washing fluid, so I used a Gatorade bottle and had to stop on the side of the highway every 20 minutes to clean the windshield. Called Suburban on my way home to make an appointment. Mid-winter you'd think something like this would be important because of safety issues, but the standard "we're booking 3 weeks out right now" response was still issued. So, booked the appointed and tried waiting but a week after I got home more sensors showing errors on the dashboard. Called to update the service appointment, but a week past that the Bronco became completely undrivable so I took it straight to Suburban and let them have it. Two weeks went by without any word. And this is now past the date of my scheduled appointment. Called, and called, and got the impression that I was just being annoying but in the meantime I'm paying $50/day for a rental while they try to fix this piece of xxxx. Finally I get a call that there's saltwater in the fuse block, and it'll be around $1000 to fix because they aren't covering it under warranty. I ask "how did that happen?" and they don't have an answer. But i'm on the hook for the repair. On a three year old vehicle, with 35,000km on it. I finally agreed to pay it and decided that I'd go after them once I got my vehicle back. Another week and a half goes by and I call... they still haven't fixed it. So I get upset and talked to one of the service managers, Murray. Murray is just a ray of sunshine, let me tell you what. He was combative from the start, acting like I'm inconveniencing him for making him do his job. He comes back and says "WELL FORD AIN'T GONNA PAY ME TO FIX IT, SO EITHER YOU'RE PAYING FOR IT OR ICBC IS PAYING FOR IT!" And THEN I get a call from the service advisor, Liam, who advises me that when they ACTUALLY looked at it three weeks later the water damage is much more significant than expected and now it's gonna be around $7000-$8000 to fix this lemon. Long story short, I called Murray again and the end result was him yelling at me "WELL THEN TOW YOUR xxxxIN BRONCO OUT OF HERE AND TAKE IT SOMEWHERE ELSE". So I did. But that's the funniest part. I was told the Glenoak Ford service department was much better (same company though, Carson Automotive) but it wasn't. I made an appointment after I towed the Bronco from Suburban to my driveway, and there was a 3 week wait time. Sure, great whatever. They told me to bring the Bronco on Feb 8th. I got it towed over there on Feb 7th. Two weeks later I called for an update and was advised that it hadn't been looked at yet (even though the engine was already disassembled and all they needed to do was take some photos for ICBC) and was told "hey man, I've got vehicles that have been here for 3 weeks and more" so I was told to wait my turn. After 19 days I called Ford Credit and told them to take their Bronco back. Luckily I left both sets of keys in the cupholder because I figured this is what is was going to come down to. Now, my credit will be f*cked because of this clown show that we call the Carson Automotive Group. Please, do not buy anything from these idiots. You are just setting yourself up for failure.

Do not go there for service or buying a car the worth - Nideau

Do not go there for service or buying a car the worth dealer and customer relations

I went to pick my Ford Explorer ST 2021 only to discover - stelladk007

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

Quite a disappointing and deceitful business experience - gregcalbick

Quite a disappointing and deceitful business experience with no honour in their mistakes or their error for misleading potential buyers. I was attempting to purchase a vehicle on trade, and during our initial conversations with the sales person, I was asked what we are looking for on trade, and after stating what we were looking for, the sales person came back to us and said yes, this is a reasonable trade and said he just needs to confirm with a manager but said even if we can’t match, it should be within 1-2k of what we were asking. After a couple days of talking and working with them, they finally come back, and say they can only offer us 10k under asking. No apologies, no attempt to negotiate. Even after admitting they did wrong, they do nothing but deflect blame to their sales staff and have no spine to standing up to their mistakes and uphold a decent business reputation. I even offered to meet them half way, understanding there may have been a mistake. They are greedy and don’t care about earning a customer’s business and immediately offer to give me back my deposit than try to work out a deal.

Twice I have been to this dealership for the same reason.... - missrnjen

Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.

Very friendly and kind people. - Juggy

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure.

I wish I could give the service department a zero. - Tootles7

I wish I could give the service department a zero. They have one guy there Floyd that u can could on but if he's on vacation your screwed. Our 2017 Ford explorer battery died we replaced it. A week later it wouldn't start we pay to tow it in a week later (but we have only driven it once) it's dead. We're go away and now we have no vehicle call them the guy says we'll maybe you better get it towed in again are you kidding me we have done all the oil changes and scheduled maintenence there NEVER AGAIN do not go there

service to my 150 truck which included rotating... - Ericwickham

service to my 150 truck which included rotating tires. Tires did not get rotated, I got charged for it. Did the oil get changed I have no idea? Quoted $500 to fix the back door handle. Bought the part for $20 on the Internet and fixed it myself.

Took my truck in for service, the staff were professional - Okanagan Ford

Took my truck in for service, the staff were professional as you would expect. The low score comes from the blatant cash grab of the lease buyout. Maple Ridge ford, lease buyout inspection cost, free. Kelowna ford, same inspection, $129. Orchard ford, same inspection, $700. Never going back to this place, you just lost a customer.

Wanted to share my experience with Chilliwack Ford sales - Tracey W

Wanted to share my experience with Chilliwack Ford sales and service department along with management. To summarize, they’re an incredible group of people who truly care and put their clients first. I am absolutely in love with my F150 but it came with a few problems. What wasn’t in Chilliwack Fords control was how the vehicle was manufactured and by bad luck with a few issues, but what was in their control was how they handled the situation so professionally and fairly. When you spend a lot of money buying a new car peace of mind with your purchase from the dealership is invaluable. When I was experiencing some hiccups with my purchase Chilliwack Ford and team made sure I was taken care of in a timely matter and at no additional expense. Brittany Schulz in Sales has been so incredibly helpful and attentive from day one. She is the best!!! From day one until now she has personally ensured my issues were addressed and rectified immediately. I couldn’t recommend her more, she will take good care of you and advocate on your behalf. Go see her for your car needs. Dave in management personally called me to also promise I would have nothing to worry about and that my car would be dealt with and apologized for the hassle despite it not being their personal problem. They cared, they listened and they took complete care of me long after purchase… I’m so reassured and happy with everything. Andrew in sales also did such a great job helping me and personally following up making sure everything was ok. I highly recommend you buy your car from Chilliwack Ford. I am so happy I decided to buy from this dealership and I’m confident they will take good care of me should anything arise down the road. Thank you to you all!!! Buy local 😊

Very happy, thank you Kelowna Ford Lincoln - Jordan

Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.

March 4th we picked up our Ford. After 5 weeks in the... - witzkedk

March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.

Nick Silva never disappoints when it comes to finding us - Tsloggingmelanie

Nick Silva never disappoints when it comes to finding us the best truck for our needs.

Tried to work with 3 different sales people and they all - Steve

Tried to work with 3 different sales people and they all offered 0 customer service and one of them even sent us the wrong price for the vehicle we were interested in and then wouldn't honour it. Manager couldn't be bothered to call and talk about it. Financing ran a check on my credit without bothering to confirm pricing that their salesperson gave us.