Excellent Service! - JR
Crystal and the service team did a wonderful job! Our vehicle was ready earlier then promised and Crystal ensured it was washed and vaccumed for us :)
Top Reviewed Specialists At This Dealership
being 70 years old is not easy to shop for a new car. - thomas derhousoff
At my age buying a new car is not easy.Island Ford made it quite pleasant to shop for a new car.My sales man ( ROBERT MARTIN ) went out of his way to get us a good fair deal.He made us feel more relaxed and treated us with respect .ALL the staff were really helpful.Rob has a people gift and we would like to see him grow in this company.
Great crew - Ooooo
Alan was great to deal with quick to get the deal done the whole crew got me in and out in record time with no hassle
Thankyou Jim Dimor and PG motors - Ish Grewal
Had Ford Escape 2016 on lease from PG motors. Jim Dimor and his outstanding service was the reason behind that. Now my lease was over and decided to reach out to Jim for guidance although we live in Surrey. They shipped me a new Ford Escape 2018 titanium with all the features that I asked for. PG motors and Jim provide the best customer service so didn't even bother looking anywhere in surrey. Love my new car and thankyou PG motors. Craig also deserves a mention for his exceptional knowledge and patience to provide as much information as asked.
Great and Professional Service - Marisa & Rob from Coquitlam
Service department staff are professional and ensured all issues were handled. First service on this new vehicle, but have been going to Cam Clark for my other vehicle since 2011. They are always pleasure to deal with. When we arrived, Stacy came to our vehicle and had an umbrella over me as soon as I got out of the car. It was pouring rain out and she was awesome and offered us coffee right away to warm us up. Thank you so much!!
New Truck - kimberly giesbrecht
I purchase a new truck from Chris and his team at Skaha and couldn't be happier! We made the deal on a Saturday and by Monday night, the truck was parked at my home a good 800km away. Quick delivery, paperwork was immaculate, and the truck is just as beautiful as i imagined it would be. Chris was amazing and explained everything thoroughly - even calling me a few days later to check in on me and see if any other questions! Id definitely recommend Will and Chris to anyone looking for superior customer service.
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
MSA Ford- A Highly Recommended Dealership! - Elaine H.
I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them before. The sales agent I worked with, Nick Spencer, was fabulous. There was no pressure and no gimmicks. He walked me through the whole process and took the time to explain all the features of my 2016 Ford Escape in a professional and personable way. The rest of the team followed through and together made for a very positive experience. I highly recommend them for anyone in search of a new or newer vehicle.
First Class - C
First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience!
Great Experience - Pat & Pat
Over the course of our visits to Van Isle, I think we met the majority of the employees here including Will Pulford, the dealer principal . What a pleasure it was to be in such a positive and up-beat environment. Everyone here obviously enjoys their work. This was an absolutely painless and no-pressure experience for us. Our sales rep, Charles Mealey, was extremely patient at answering all of our questions (in person and through numerous emails) and he did an outstanding job in going over our new Ford Edge with us from front to back. Brett Brenneman, the sales manager, negotiated with us fairly and professionally (he even took us out for a test drive when Charles was delivering another vehicle). Mark Webster (Finance) explained all of our options re: extended service and maintenance plans. We could not have asked for a better experience and it was worth the 40 minute drive from Parksville. Highly recommend this dealership.
Overall great staff! - Martin & Samantha
The staff was so friendly and personable and not at all pushy like most dealerships. 10/10 recommend these guys. We are very happy with our experience
sudden wiper service !!!!! - Painting Guy
Always considerate of my needs with professional attitude. Accommodated quickly with no or very little waiting. Willing to listen to customer's interpretation of problem, then give their professional opinion as to the problem.
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
Great service - Dan H
Took my 2016 Escape in for a few minor warranty issues they (Anthony)kept me very informed on the progress and completion time, I picked it up after they were closed and it was spotless and my issues were all fixed. Very happy with Orchard Ford and their A+ service team
Great experience - Knobby
Lexy was very helpful and got us the vehicle we wanted. She worked hard to get us a fabulous deal! We love our new Edge.
Diddy far exceeded my expectations - bloughney
We knew exactly what car we wanted, and Diddy didn't fool around trying to up-sell or cross sell. He's incredibly knowledgeable, helpful, and personable. We drove away with a great car at a good deal.
Service department - Klebrun
I've purchased 2 f150 trucks from this dealer. Both purchase experiences were typical. Not outstanding but satisfied.
My complaint lies with the services department entirely. The last 3 service appointments I have made resulted in me waiting all day for a simple service. What is the point of scheduling a 930am vehicle drop off, when the vehicles doesn't even go in until 230pm???!!!! This has happened over and over to me! Dealer says 930am is not your service appointment but rather the drop off time. Common Ford! Time to rethink your procedures.
Small town service making us feel comfortable dealing here. - Flyfisher_19
We were very happy with the way that we were treated at Westline Ford. There was no pressure to buy at all which we REALLY appreciated. Steven Little , Natasha and the Sales Manager were all great to talk to . I would recommend dealing with Westline to anyone who asks.
My one very small complaint would be that the person that washed and cleaned the truck up to have ready for us didn't do a very good job so I was a bit disappointed in how it looked.
Highly Recommend - Garry
Purchased our third vehicle from Mainland Ford with Taylor Berge as our sales rep. We got the same great service and attentiveness the third time as we did the first. It is a pleasure to work with someone who is knowledgeable about the product and diligent to find the right fit for his clients. By the way, all the Mainland staff are friendly and not high pressure in their handling of their customers - even the service staff was excellent. Garry and Sharon
Great Experience - Rud7055
We have been bringing our 2013 Ford Escape in for regular service since we purchased it 5 year ago. The service has always been top draw. Our most recent experience with Ryan was excellent.
Crock of bs - Travis
Booked my van in for service at Ocean Park Ford for a blower fan replacement. I made the appointment thinking the work would be completed same day. Turns out the part wasn’t in stock and had to be brought in from Edmonton. While they “took a look at my vehicle” they told me my front end was shot and needed $2000 worth of parts on top of the blower fan. Which seemed odd because it wasn’t causing me any trouble. And they made it sound terrible. I made another appointment to have the work done and when I showed up to drop my van off the part still wasn’t there. It took two weeks from the first original appointment to get ALL the parts. The third appointment I demanded a courtesy car while the work was being done which ended up being an enterprise joke. Trying to tell me their vehicles are not covered in a collision and you need to pay like $15 a day in case of an accident. So I went maybe a week driving my van and my newly installed blower fan completely crapped out after a spurt of loud vibrating noises and finally just died. This to me was on the sketchy side and Ocean Park Ford will not bend over backwards to accommodate their own screw ups. My van is currently back in the shop and no one can clearly tell me what was and is wrong with my vehicle. Everything is a secret. My advise to anyone else is do NOT take your vehicle to this dealership. They are criminals.
Punctuality adjustment in Need - Frequent Island Visitor and Patron
This is my first time writing a review. But I felt it was needed. Terrible customer service. Rolling through Victoria and wanted to get a service done on my wife's 2014 edge. Called ahead to see if they had any same day availability. I was told they were open through the afternoon and it would be an hour wait. Made an appointment for noon. Went there and while explaining my conversation to the service gentlemen at the counter, there was another one snickering behind him basically drinking his coffee and chiming in on how I was out of my mind due to my request. Settled on coming back at 2 pm same day and they would get me in and I could standby for it and wait an hour. Killed some time and came back. Got a new guy and was again looked at like I was a physco. And said if I wanted to wait for it, it would be at least 2-3 hours. If I was told that up front, I could have dealt with this situation no problem. However, the lack of COMMON COURTESY coupled with customer service was one of the worst examples I have ever seen. To all of my island friends and business associates. Highly DO NOT recommend shopping here nor servicing your ford vehicle.
Deserves 0 stars !! - Very disatisfied
Do not recommend this dealership.
Wife was yelled at by service reps (- very bad customer service regardless of circumstances)
Service department made promises on phone before we brought car to dealership and then told my wife flat out they won't follow through on their promises.
Before this I had transmission problems on my 2 year old Explorer (warranty issue - vehicle would not drive) it took them 3 weeks to fix it !!!
I also made the mistake of buy a service plan, what a waste of money. I have had brake issue ( noise and also difficulty slowing down when towing my 19ft boat - well within towing limits) but they refused to repace brake pad as "their are well within specs". So if I get into an accident because of that, it is also well within specs ????
Will try another dealership, but have little hope I get good service from any Ford dealership.
Totally satisfactory. - Squeeks 2018
Purchased a used Ford Focus Feb.2018- Salesman was great, credit dept. awesome.Service
Dept. and all staff great. Would certainly recommend Ford Lincoln. Both Sales and the service they provided.
Treated like a junk yard dog. - MowgliiVanCity
Went in to buy a brand new Superduty and when I asked for them to open the truck we were told they "dont unlock the vehicles for just anybody." I guess even though Ive bought a brand new mustang from them a few years ago AND was interesed in a $95,000 truck im still not worthy of wanting to sit in the truck im interested in buying. They lost a sale and a lifelong customer. These people are a joke
Great service - Liz wilson
I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well.
After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone.
Thank you Chilliwack Ford, you guys are great!
Three months they had our van. Still not fixed. Unwilling. - Lorraine
We left van that was under warranty with Coastal Ford to fix a number of issues for our commercial vehicle of which we explicitly outlined.
Three months later they return the vehicle to us, the airbag light is still on. In the three months they had our vehicle, we find it very hard to believe that they were unable to acquire a part for a 2015 model. Now our company has to rent out a commercial vehicle to replace our van that we are unable to licence until the airbag issue is fixed.
We tried to appeal to Coastal Ford to squeeze us in to repair the issue, but they were positive that there was no way possible for them to make any exceptions.
break down - Kevin Ede
3 weeks old 2017 F350 broke down now out of work since they refuse to give me a lender truck for work. bob said they would pull parts from a new truck to fix mine next day i'm told i have to wait the 5 days for parts to show up, I called head office since i have a history with ford there not to happy will be taking my money else wear. worse dealer to deal with as long as they get your money they dont care they do not work for the costumer.
Amazing service - Happy customer
I brought my little Fiesta to them due to a problem with the transmission which I understand is a ongoing issue with this particular type of clutch transmission. I was treated with respect and courtesy. No one questioned or doubted what I was saying. I was shuttled home and called 6 hours later to say it was all done. They replaced the clutch part. All I can say is that Dams was just amazing! I will recommend them to all my friends and my next vehicle will definitely come from Dams. Much appreciated.
Great sales team - F350
just purchased a used truck from Watkins, sales team was excellant and very friendly to deal with. Offered great prices for trade in and great prices on used truck
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