Thanks Dave! - reececrocker
I loathed going to dealerships and shopping for vehicles for one reason. I hated getting hounded by the sales people. At Island Ford, this wasn't the case. I had the privilege to deal with Dave who is one of the most kind and informative people I have met. He even came down on his day off and took the time to show me all the features on my new F-150 :)
Dave never pressured me into anything which was really refreshing. He genuinely wants to find the vehicle that best suits your personal needs. I think he may have been more excited about me getting my new truck than I was! Haha!!
I encourage anyone that lives in Victoria to make the commute up to Island Ford like I did. You won't regret it.
Thank you so much Dave!!
Great service - Davinson23
This guy was very professional and friendly, i think i got a great deal with my Caravan; hopefully i'll ne back next year for a Truck.
Crystal in service is amazing. - Vangoyo
I bought a 2015 Edge Titanium. When it's time for service, Crystal handles every detail with care and attention. She has become the reason I come back to Cam Clark Ford Richmond.
Can't say I'm happy about her maternaty leave, but I wish her and her family all the best. When she returns, I'll bypass the sales team and ask her to help us replace our other car, a Honda, with a Ford.
I'm also very pleased with my 2015 Edge. Friends and clients climb in and always admire the interior. A coworker has even gone so far as to say he'd rather ride in the comfort of my Edge than in his Mercedes SUV.
Top Reviewed Specialists At This Dealership
did good - W.Steven Ramsey
I have bought a lot of trucks from John Corbett over the years he always does a good job for me.He is more than sales man he's a friend who goes to bat for you to get you the best deal
Winterization , snow tires, and a look at new vehicles - Mrs Dee
Such pleasant staff--nothing is too much to ask and correction of any little things that don't go completely right. Sarah is an a amazing service advisor and eager to please and then I went to have a look at some new models of Lincoln cars with Ken--also very informative, pleasant and not pushy--much appreciated.
New Truck - kimberly giesbrecht
I purchase a new truck from Chris and his team at Skaha and couldn't be happier! We made the deal on a Saturday and by Monday night, the truck was parked at my home a good 800km away. Quick delivery, paperwork was immaculate, and the truck is just as beautiful as i imagined it would be. Chris was amazing and explained everything thoroughly - even calling me a few days later to check in on me and see if any other questions! Id definitely recommend Will and Chris to anyone looking for superior customer service.
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
Excellent service and staff - Aaronb94
We currently have a 2014 vehicle and are looking to trade it in for something newer. We havent made a decision on what type of vehicle we are looking for yet so we havent purchased anything. We went to denham ford just to look around at what they have and what their prices are just to keep our options open. Within two minutes we were approached by Gardeesh one of their sales associates who was super helpfull and very knowledged about the different types of vehicles. He had shown us a variety of different types of vehicles and then asked if we would like to test drive one. We ended up taking a ford fusion for a test drive (which was a very nice ride). Along the way he then explained all the different features of the vehicle and all the safety features/ratings.
From there we went back to the dealership where we got a quote of how much we would get as a trade in value for our car. We were greeted by the sales manager Brent (who was super awesome aswell).
We havent made a decision on a vehicle yet as we want to look at different types of vehicles to keep our options open. But whatever vehicle we decide on, we plan to do our buisness with Denham ford. Both people ( Gardeesh and Brent) were super helpfull and HONEST!!
Weve gone in a couple times more where brent has helped us understand a couple different things that we were not to sure of with the contract of our current vehicle were in right now and we really appreciate that. Like i said we still havent made a decision yet on what we plan on getting, But denham ford is deffinately getting our buisness..
Keep up the good work guys, You all rock at Denham Ford
Fantastic customer service - Amoni
I am impressed with the customer service I got from the service department . Chris was very helpful . He was updating us about the procedures and the steps for the service of the truck.
They stand behind their products - jane
I bought a 2009 Focus about 2 months ago.. I was happy with every thing until a few days ago. One of the power windows stopped working. They fixed for me without even asking me to pay!
Awesome dealership - Cooner 888
Nelson and Aron were awesome to work with
Bought my first vehicle at Steve Marshall
And will continue to do so in future
Have recommended friends and family to go to this dealership
Great Experience - Pat & Pat
Over the course of our visits to Van Isle, I think we met the majority of the employees here including Will Pulford, the dealer principal . What a pleasure it was to be in such a positive and up-beat environment. Everyone here obviously enjoys their work. This was an absolutely painless and no-pressure experience for us. Our sales rep, Charles Mealey, was extremely patient at answering all of our questions (in person and through numerous emails) and he did an outstanding job in going over our new Ford Edge with us from front to back. Brett Brenneman, the sales manager, negotiated with us fairly and professionally (he even took us out for a test drive when Charles was delivering another vehicle). Mark Webster (Finance) explained all of our options re: extended service and maintenance plans. We could not have asked for a better experience and it was worth the 40 minute drive from Parksville. Highly recommend this dealership.
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
Professional and friendly; make you feel special. - PB from Langley
Ocean Park Ford had the best selection with options, of the truck I was looking for. Samir and all the other staff did a great job. Very professional and friendly. They made the experience personable and listened to my needs. This should be the dealer of choice when looking for a vehicle. Highly recommended.
Professional, ethical, and accommodating. - TY
I travelled 4 hours from Vancouver to purchase my truck from Orchard Ford. They were the only dealer in BC that would sell me the truck at msrp. All the other dealers wanted to charge a dealer markup of $5000 or more and I applaud Orchard for their ethical business practice.
Nils Kelly was excellent to deal with and he was instrumental in getting everything taken care of from ordering to purchasing the vehicle. He even picked me up from my hotel and brought me to the dealership and when there they provided me with a vehicle to use around town as I waited for my truck to be ready for delivery. Professional customer service!
I would also like to add that everyone at Orchard Ford was friendly and polite. They were all very accommodating and made me feel right at home. I find that a rare thing in many car dealerships these days.
I would definitely shop here again and would also recommend my friends and family to shop there as well. It's worth it because you know that you will be treated fairly and they are a pleasure to deal with. It's a nice drive and a great way to get to know your new vehicle!
Horrible! - Fordgirl17
This place has the highest employee turnover of any facility I've ever been to. They promise you something, then the person that made that promise no longer works there. They are incompetent and I wouldn't give them my business. They deceive you and their managers are just terrible. I've bought 5 fords in the last 10 years and would never go back to them!
Very satisfied! - Gloria
We had excellent service from Jorden, Peter and Lexi. They couldn’t do enough for us and would highly recommend Steve Marshall Ford to our friends and family if they are looking for a Ford vehicle.
Thank you to you all.
Treated like a junk yard dog. - MowgliiVanCity
Went in to buy a brand new Superduty and when I asked for them to open the truck we were told they "dont unlock the vehicles for just anybody." I guess even though Ive bought a brand new mustang from them a few years ago AND was interesed in a $95,000 truck im still not worthy of wanting to sit in the truck im interested in buying. They lost a sale and a lifelong customer. These people are a joke
Service department - Klebrun
I've purchased 2 f150 trucks from this dealer. Both purchase experiences were typical. Not outstanding but satisfied.
My complaint lies with the services department entirely. The last 3 service appointments I have made resulted in me waiting all day for a simple service. What is the point of scheduling a 930am vehicle drop off, when the vehicles doesn't even go in until 230pm???!!!! This has happened over and over to me! Dealer says 930am is not your service appointment but rather the drop off time. Common Ford! Time to rethink your procedures.
Small town service making us feel comfortable dealing here. - Flyfisher_19
We were very happy with the way that we were treated at Westline Ford. There was no pressure to buy at all which we REALLY appreciated. Steven Little , Natasha and the Sales Manager were all great to talk to . I would recommend dealing with Westline to anyone who asks.
My one very small complaint would be that the person that washed and cleaned the truck up to have ready for us didn't do a very good job so I was a bit disappointed in how it looked.
Mainland ford is amazing - Cargirl3
They were great called me with every change and charge then again when it was done to go over what they did. They even vacuumed my SUV.
very good - kenny324
Your service staff I find are very helpful every visit. people are very friendly. Provide shuttle back to work. Call every time any issues before repair.
I received excellent service when I brought - Mary
I received excellent service when I brought my car for an oil change on Saturday October 9th.
I dealt with Graham Fuller and he is the best person I have ever dealt with. in the automobile Industry.
Coastal Ford is lucky to have such an excellent employee. I would certainly come back again to this dealership and recommend it to my friends. The service was beyond my expectations! My Son came with me and was really impressed with the service.
Punctuality adjustment in Need - Frequent Island Visitor and Patron
This is my first time writing a review. But I felt it was needed. Terrible customer service. Rolling through Victoria and wanted to get a service done on my wife's 2014 edge. Called ahead to see if they had any same day availability. I was told they were open through the afternoon and it would be an hour wait. Made an appointment for noon. Went there and while explaining my conversation to the service gentlemen at the counter, there was another one snickering behind him basically drinking his coffee and chiming in on how I was out of my mind due to my request. Settled on coming back at 2 pm same day and they would get me in and I could standby for it and wait an hour. Killed some time and came back. Got a new guy and was again looked at like I was a physco. And said if I wanted to wait for it, it would be at least 2-3 hours. If I was told that up front, I could have dealt with this situation no problem. However, the lack of COMMON COURTESY coupled with customer service was one of the worst examples I have ever seen. To all of my island friends and business associates. Highly DO NOT recommend shopping here nor servicing your ford vehicle.
MSA Ford- A Highly Recommended Dealership! - Elaine H.
I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them before. The sales agent I worked with, Nick Spencer, was fabulous. There was no pressure and no gimmicks. He walked me through the whole process and took the time to explain all the features of my 2016 Ford Escape in a professional and personable way. The rest of the team followed through and together made for a very positive experience. I highly recommend them for anyone in search of a new or newer vehicle.
Cut corners for profit and no satisfaction to customer - GrumpyF150
Had a new 2010 F150 XTR. Bought the prepaid service package. Had 30000km in 3.5 years. Had EFI fail and had to have it replaced on warranty. Replacement was successful. Flipped the truck for a Lincoln MKX elsewhere. When I was looking to replace, they sourced an overpriced Escape Titanium and would only let me see the vehicle if i ponied up $500 deposit. I told them I would only put a deposit on a vehicle if i intended to buy it. During the service history of my F150, i always came back with service report in the green. But I know there never really checked everything due to aforementioned EFI issue. And i also caught them dead to rights taking shortcuts. I had aftermarket wheels with a spline wrench and mated lugs. I had forgotten to provide the spline wrench (this has a unique pattern. without it, you can't remove the lugs and you certainly can't torque them back on). So imagine my surprise when they had, despite being phsycially unable to remove my wheels, told me that they had checked the brakes, rotated the tires; all impossible to accomplish. I asked them about it and they provided me with lies about having a special wrench. I called Ford Canada and they said i needed to remedy with the in-house customer satisfaction rep. I called her and she was unwilling to investigate. So yeh. Buy from them if you can get the best deal. Then find another service department to throw residual profit to. I rate a 2 because i think the work they actually did was good quality. But they definately cut corners if my EFI was blowing up at only 30k Km. And the tires. PS My neighbor is a mechanic and he looked and confirmed from the treadwear, that those tired never left the hubs from the day they rolled off the line.
Great Service - Mike Hall
Friendly, knowledgeable staff. Fixed right the first time and on time! Bernie in service generally works on our Fords and he is always thorough and careful with our vehicles.
Great service - Liz wilson
I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well.
After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone.
Thank you Chilliwack Ford, you guys are great!
break down - Kevin Ede
3 weeks old 2017 F350 broke down now out of work since they refuse to give me a lender truck for work. bob said they would pull parts from a new truck to fix mine next day i'm told i have to wait the 5 days for parts to show up, I called head office since i have a history with ford there not to happy will be taking my money else wear. worse dealer to deal with as long as they get your money they dont care they do not work for the costumer.
Great sales team - F350
just purchased a used truck from Watkins, sales team was excellant and very friendly to deal with. Offered great prices for trade in and great prices on used truck
In British Columbia
Key West Ford Sales Ltd