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Abe was amazing!!!!! - Mikeandcheryl
Abe went above and beyond and was extremely personable salesman. Island ford in Duncan has a genuine asset in Abraham.Thank you again from Mike and Cheryl.😊
Simple - In2sunset!
We showed up on a Friday afternoon looked ,drove and chose a vehicle and left the yard . We were contacted hours later met in morning paper crunch and caught the 12:15 ferry out of horseshoe bay in our new van
Great work guys
Awesome people great service! - Lowe family
We were on our way to Quesnel for my nephews wedding when we put a hole in our oil pan and had to take our van in to Golden for repairs. The staff at kicking horse ford went way over and above to help us get the van in to see what the problem was. They ordered the part right away and when we found out it wouldnt be in until after the weekend I think there were 3 or 4 of the staff making phone calls and trying to find us a vehicle to rent, big enough to accomidate our family. The nearest rental was back in Banff over an hour away and this wonderful staff again went over and above to get us back to Banff so we could get the rental and be on our way to the wedding. Everyone was so kind and friendly on a chilly rainy morning I was barely in the door and they were making fresh coffee and popcorn for our kids. The repair was done as soon as they got the part and they were in constant contact letting us know what was happening with the van.
Thank you to all of the amazing employees who were there for us when we needed help!
We are so thankful and appreciate everything you did for us more than words can say!
Rob and Anna Lowe and family
superb from start to finish - D&S
honest and helpful. right on point. had the vehicle to meet our needs and made all the right price adjustments to satisfy our buget. very competent and thoughtful dealership. an experience worth recommending. our purchase was under 25k and we were treated very very well. given the unseen and undisclosed disabilities we as buyers share orchard ford gets a bonus star rating in our experience!
First Class - C
First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience!
5 Star Dealership - Dean123
From the moment I asked Renee who worked in sales to find me a Bullit Mustang I knew I was in good hands! Not only did they find the car,but she made sure all my wishes and upgrades were accomplished, as well as the whole team working together to ensure a detailed and inspected safe used vehicle in a timely manner, as well as taking pride in their work! Thanks Renee and all the VanIsle Ford team
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Great customer service - Wild Alaskan
We were impressed with the level of service we recieved and the ease of our purchase.
Definitely recommend this dealership and the sales rep...Carson
Good experience with service rep - Corkiet
Overall experience was positive. Was a bit of a hiccup with with ride pickup but otherwise was satisfactory. Kudos to Will for making the extra effort to get it all sorted out. Enjoyed dealing with him!
A pleasnt buying experience. - jewel
Very happy with our used Ford Fusion. James Piampin and Chris Vigue, took an interest in us and went the extra mile to have all our questions and concerns answered. Philippe Vachon gave us all the warranty options, and broke down the costs. We were never pressured by anyone to purchase anything we didn't want. They took an interest in us , and wanted us to feel comfortable with our purchase and have the vehicle that was right for us. Living several hours out of town, it was helpful for us to do most of our dealings and have our financing pre-approved over the phone and by internet. When we made our trip into town all that was left to do was take it for a test drive, make our final decision and drive away.We recommend others to check them out when looking for a vehicle. Thank you.
Gordon and Julie
Got my brake problem fixed in time for me to return home fro - Justini123
They got me back on the road before i had to head home from my holiday. Also did a nice job cleaning my truck after the brake repair which was much appretiated.
Too expensive - Brinderjoh
Came in to get my AC System fixed. I was told there is a blockage which is hard to find and I should change out everything. Total estimate $1900. So much for dealer diagnostic equipment.
Thank you for past service but more dealer visits for me.
Service on vehicle - Nitenurse
I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and never make me feel silly for asking questions. I am not a car person and never feel like I am getting bamboozled. Also they are prompt with services and respect my time.
Efficient and Timely - johnnysmash
Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.
Experience with Brown Brothers Ford Dealership - jcd
Excellent service by Finance and Sales Associate . KUDOS to Marianne and Larry for exceptional service.
Larry is an excellent sales associate and very good with handling customers.
Excellent Staff. Went the extra mile. - Gorosh
We are very pleased with our salesman Geoff. He was personable and not in the least pushy. We negotiated a fair deal on a 2018 Escape. There was a problem with pitting on the rims so they exchanged them for new ones and gave us an extra set for our winter tires. This was a used vehicle and there was a tiny tear in the back seat. Once this is fixed this vehicle looks brand new! Very very happy with the service from Geoff, Pat and Mitch.
Used vehicle purchase - Will R.
Pleasant experience purchasing a used vehicle from this dealership. Matt was able to hold the vehicle for us until we could come look at it and they fairly valued our trade-in. Sales staff and experience was not pushy and we left with a very fair deal and were well attended to during the process.
Professional and expedient. Would return.
a quart over during a oil consumption test. - trevor cutts
read my first review first.... but they even filled my oil level on my new truck a quart over the top level which hurts it even more ..total incompetent technician and service department. Wait till ford hears about this and have pics to prove it.
Outstanding Service. - Happy Custimer
I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.
Customer service. - Roger
Customer service team are great Will Lougheed looked after a claim on my Mustang and constantly keep me updated until it was completed. I was very pleased how he handled my insurance claim
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
Great experience - Happy Lady 4444
No pressure, nice people, fair to deal with. Best dealer in the Fraser Valley. Lots of easy parking. My experience was great I have no complaints.
Poor Service - AvW
Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently was to do a software update. One month later back again for the same problem and this time a different service assistant says that they have encountered this issue numerous times before and the solution is to replace the battery. This is confirmed by the head mechanic. I had an appointment for 0845 to leave the vehicle. Knowing the battery replacement does not take that long I expected to have the vehicle back by at least noon. At 3:30 pm I get a phone call that they are getting ready to change the battery and by the time I get there it will be ready. I arrive and am told that there is no battery and they have to go and get a new one from Abbotsford and I can come back tomorrow and wait for them to change the battery.. Not convenient for me to waste a third day on this issue so I wait for them to find a battery to replace my old one. at 5:30 pm I finally get out of the dealership.
I am not impressed with the non repair on the first visit and then the amount of time to replace a battery. What is the purpose of an appointment and why does the service department not ensure that it has the parts necessary to do the work before they even commence?
Awesome- friendly staff, really knew their stuff - Pickup#9
Got me in and out in a courteous knowledgeable manner. The vehicle was checked in on time, and after the service, and wash, I was contacted that everything was complete.
Great service from salesman Dave Mallinson - Omally
My family and i have bought 6 vehicles now from dave Mallinson. He is very knowledgable and very patient. It took a bit of time to find my perfect truck this time as I wanted some special options. But Dave worked very hard and shipped in the perfect one with everything I wanted and got me a great deal too!! i can't say enough about Dave's character. He is dedicated to giving top notch service!!
Never Going Back - Glen
I had my 2011 F350 in and out of Dams several times for the same two problems recently and they were unable to fix either after multiple tries. After spending a significant amount of money, I decided to take it to a private shop and not only did they fix my truck first try, the customer service was significantly better than my overall experience at Dams. The only bright spot was the service adviser that I worked with did what he could but at the end I still ended up with a large bill and a broken truck.
My suggestion to anyone that reads this is that if you are having anything other than warranty work done, do not bring your vehicle to Dams - there are better shops out there with more experienced mechanics.
Highly recommend - tora1957
After an exhaustive search centred on Calgary and other dealers in Alberta, I was unable to find a truck that met my exact specifications – Ford F350, Lariat, Ruby Red, LED quad light package, long box etc. The local dealers all tried to get me to buy one of the trucks in their current inventory at a higher price and were unwilling to come to terms with me on pricing. I was finally able to find the exact truck I was looking for in Nelson, B.C.
Ike from Nelson Ford worked closely with me to negotiate a great deal, and went above and beyond to secure every possible discount. When I flew into Castlegar, Abe was there to take me to Nelson, and Ike had all the paperwork ready. The truck looked amazing. Abe even brought and installed the license plate holders to my hotel on Saturday night.
If you are looking for a Ford vehicle, I highly recommend Nelson Ford, and Ike and Abe. The cost of my mini-vacation to Nelson was much less than the extra I would have paid for the same truck here in Alberta. And the customer service was exemplary, and superior to what I experienced locally. Thank you, Ike and Abe, it was truly a pleasure doing business with you, and Nelson Ford will be the first place I look next time I buy a vehicle.
Ripped off - Renewarner
Today I picked up my van after a service. I saw on the bill that they charged me a gallon of def fluid. I filled it to overflow two days ago.i called them on it but they said they used a full container. There is no way they could of used more than a few tablespoons. I fell ripped off and will never go back. Too bad I was thinking of a new truck.
Poor customer service from Service department - no service a - Frustrated with poor service
Made service appointment a few weeks in advance for 9am to get oil change etc and get it out before noon. Arrived with truck at 845am and was checked in. When asked when needed the truck back told them needed it before lunch time...to which received "no problem". Left them my cell in case they needed to reach me for any reason and when truck was ready. No call so went back at 1145am and asked if truck ready...to which same advisor (that i checked the truck in with) gave a look and said "ahh the truck won't be ready until after lunch" to me explaining it was to be done before lunch...then he proceeded to tell me "the truck has not even started the work and it would likely be after 2pm ...did I not want to leave it"...Told them this was not acceptable ...no apology, no reason, no call, no service...so if you care about your vehicle know the service advisors seemed to not give a crap about you the customer. ..they will never see my truck for service ever again.
UPSET CUSTOMER - Julia
Would NOT accept warranty of radiator ONE DAY after expiration and previous times of telling them and stopping in at their shop and plenty of phone calls!!! VERY UPSET!!!!
In British Columbia
Key West Ford Sales Ltd