My first car - Natalie
Jesse Hockin was our salesman, he was friendly, knowledgable and patient. He pointed me in the right direction of the car best suited for my needs and took time showing multiple options. Both Chris and Ryan worked with us regarding the finance and got me a really good deal considering I had no credit history. This is the 4th car we have bought from Island Ford, we would recommend them to all our friends and family.
Very accommodating. Positive. - Mike
We found the truck we wanted on auto trader at the Key West dealership and called to let them know we would come down from Williams Lake to look at and purchase if all was good. When we arrived we had found out the vehicle was sold. I was extremely disappointed however Robert, who was appointed to be our salesman, had found a newer replacement that we were happy to purchase. Robert was very accomidating. I have purchased a few vehicles from dealerships and Robert has made this one the best experience by far. We walk away from the deal happy that we have spent well. We found an item that was missed on inspection and Robert was fast to correct it. Robert is a keeper. He’s all about the customer. Good job Key West!
friendly and efficient - fred mackenzie
I have had an ongoing issue with my 2012 Ford Focus titanium regarding the power train. The service rep at this dealership has handled my issue professionally and efficiently. I have just had the clutch replaced (again) and the car is like new. There was no resistance on the dealership's part to relieve this stressful situation and they covered all the work under an extended warranty, which my rep explained to me before the work was done. I feel respected and above all, my goal of reliability with my vehicle is intact.
Top Reviewed Specialists At This Dealership
Fleet & Lease Representative
Comfortable no pressure experience . - Rob
As the whole deal was done over the phone, he made it the whole deal very smooth. As I was inquiring about one truck he pointed out a few others that also fit into what I was looking for. I ended up with a different truck but am glad he showed me some different options. Would highly recommend Tyler to any one looking for a new vehicle.
WORKING HARD FOR YOU - EnzoRazz
I appreciate the time and effort they took to look for the right truck for me and my family. As the right truck made all the difference with our satisfaction. The staff was great with dealing with not only me, trying to find the best possible truck, but also my rambunctious children. I'd personally like to thank all staff who took the time to help me along this journey for making mine and my families experience as smooth as possible in these busy holiday seasons.
Happy holidays to all the Ford staff and may you all have a very happy new year.
Internet Sales and Lease Assistant
Commercial Lease Manager
New Truck - kimberly giesbrecht
I purchase a new truck from Chris and his team at Skaha and couldn't be happier! We made the deal on a Saturday and by Monday night, the truck was parked at my home a good 800km away. Quick delivery, paperwork was immaculate, and the truck is just as beautiful as i imagined it would be. Chris was amazing and explained everything thoroughly - even calling me a few days later to check in on me and see if any other questions! Id definitely recommend Will and Chris to anyone looking for superior customer service.
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
Excellent service and staff - Aaronb94
We currently have a 2014 vehicle and are looking to trade it in for something newer. We havent made a decision on what type of vehicle we are looking for yet so we havent purchased anything. We went to denham ford just to look around at what they have and what their prices are just to keep our options open. Within two minutes we were approached by Gardeesh one of their sales associates who was super helpfull and very knowledged about the different types of vehicles. He had shown us a variety of different types of vehicles and then asked if we would like to test drive one. We ended up taking a ford fusion for a test drive (which was a very nice ride). Along the way he then explained all the different features of the vehicle and all the safety features/ratings.
From there we went back to the dealership where we got a quote of how much we would get as a trade in value for our car. We were greeted by the sales manager Brent (who was super awesome aswell).
We havent made a decision on a vehicle yet as we want to look at different types of vehicles to keep our options open. But whatever vehicle we decide on, we plan to do our buisness with Denham ford. Both people ( Gardeesh and Brent) were super helpfull and HONEST!!
Weve gone in a couple times more where brent has helped us understand a couple different things that we were not to sure of with the contract of our current vehicle were in right now and we really appreciate that. Like i said we still havent made a decision yet on what we plan on getting, But denham ford is deffinately getting our buisness..
Keep up the good work guys, You all rock at Denham Ford
Overall great staff! - Martin & Samantha
The staff was so friendly and personable and not at all pushy like most dealerships. 10/10 recommend these guys. We are very happy with our experience
They stand behind their products - jane
I bought a 2009 Focus about 2 months ago.. I was happy with every thing until a few days ago. One of the power windows stopped working. They fixed for me without even asking me to pay!
Awesome dealership - Cooner 888
Nelson and Aron were awesome to work with
Bought my first vehicle at Steve Marshall
And will continue to do so in future
Have recommended friends and family to go to this dealership
Great Experience - Pat & Pat
Over the course of our visits to Van Isle, I think we met the majority of the employees here including Will Pulford, the dealer principal . What a pleasure it was to be in such a positive and up-beat environment. Everyone here obviously enjoys their work. This was an absolutely painless and no-pressure experience for us. Our sales rep, Charles Mealey, was extremely patient at answering all of our questions (in person and through numerous emails) and he did an outstanding job in going over our new Ford Edge with us from front to back. Brett Brenneman, the sales manager, negotiated with us fairly and professionally (he even took us out for a test drive when Charles was delivering another vehicle). Mark Webster (Finance) explained all of our options re: extended service and maintenance plans. We could not have asked for a better experience and it was worth the 40 minute drive from Parksville. Highly recommend this dealership.
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
Professional, ethical, and accommodating. - TY
I travelled 4 hours from Vancouver to purchase my truck from Orchard Ford. They were the only dealer in BC that would sell me the truck at msrp. All the other dealers wanted to charge a dealer markup of $5000 or more and I applaud Orchard for their ethical business practice.
Nils Kelly was excellent to deal with and he was instrumental in getting everything taken care of from ordering to purchasing the vehicle. He even picked me up from my hotel and brought me to the dealership and when there they provided me with a vehicle to use around town as I waited for my truck to be ready for delivery. Professional customer service!
I would also like to add that everyone at Orchard Ford was friendly and polite. They were all very accommodating and made me feel right at home. I find that a rare thing in many car dealerships these days.
I would definitely shop here again and would also recommend my friends and family to shop there as well. It's worth it because you know that you will be treated fairly and they are a pleasure to deal with. It's a nice drive and a great way to get to know your new vehicle!
great service - dennis
Leon and his staff have done a great job with this dealership.It is a clean and friendly place to deal and are home town people , great job.
9 Years of excellent service - Deege
Very satisfied with the service through many years with my "older" car, a Ford Focus wagon, 2005.
Everyone, from the drivers who take me home and bring me back to the dealership, to
the mechanic who I've asked specific questions, the service advisors who have always provided
good advice about need for service or service which can be deferred, and the people working
the front desk who always are in a good mood and efficient no matter how busy they are -- this
also means to me that the management must be doing something right! Thanks!
I'm listing some employees who have helped me over these years,
but there are several others... (memory just isn't good enough).
Horrible! - Fordgirl17
This place has the highest employee turnover of any facility I've ever been to. They promise you something, then the person that made that promise no longer works there. They are incompetent and I wouldn't give them my business. They deceive you and their managers are just terrible. I've bought 5 fords in the last 10 years and would never go back to them!
Service rep extraordinary. - Ladydi56
Denny was super helpful & very patient in explaining things to me about my car. He also investigated a product I was interested in & got back to me with a price
VERY DISAPPOINTED - Kiera Charette
Took my Escape into the maintanice department on saturday as my tranmission light came on didnt really know where to bring it so I brought It to FORD.... Will the sales rep ended up quoting me a $2000 job which wasnt needed....my dad went in and said will go else where.... he and his buddy ended up fixing the probkem with parts from lordco and canadian tire.... parts came to $200..... pretty shaddy business thanks for trying to take advantage of ME!!!
Also charged me $150 for diagnosing a problem bigger then it was!!!!!
Service department - Klebrun
I've purchased 2 f150 trucks from this dealer. Both purchase experiences were typical. Not outstanding but satisfied.
My complaint lies with the services department entirely. The last 3 service appointments I have made resulted in me waiting all day for a simple service. What is the point of scheduling a 930am vehicle drop off, when the vehicles doesn't even go in until 230pm???!!!! This has happened over and over to me! Dealer says 930am is not your service appointment but rather the drop off time. Common Ford! Time to rethink your procedures.
Small town service making us feel comfortable dealing here. - Flyfisher_19
We were very happy with the way that we were treated at Westline Ford. There was no pressure to buy at all which we REALLY appreciated. Steven Little , Natasha and the Sales Manager were all great to talk to . I would recommend dealing with Westline to anyone who asks.
My one very small complaint would be that the person that washed and cleaned the truck up to have ready for us didn't do a very good job so I was a bit disappointed in how it looked.
MSA Ford- A Highly Recommended Dealership! - Elaine H.
I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them before. The sales agent I worked with, Nick Spencer, was fabulous. There was no pressure and no gimmicks. He walked me through the whole process and took the time to explain all the features of my 2016 Ford Escape in a professional and personable way. The rest of the team followed through and together made for a very positive experience. I highly recommend them for anyone in search of a new or newer vehicle.
Incredible Service @ Brown Brothers Ford - James Ward
My son purchased his Mustang GT 2016 at Brown Brothers Ford - everyone at the dealership was fantastic - Honestly dont buy a car from anyone else!
Punctuality adjustment in Need - Frequent Island Visitor and Patron
This is my first time writing a review. But I felt it was needed. Terrible customer service. Rolling through Victoria and wanted to get a service done on my wife's 2014 edge. Called ahead to see if they had any same day availability. I was told they were open through the afternoon and it would be an hour wait. Made an appointment for noon. Went there and while explaining my conversation to the service gentlemen at the counter, there was another one snickering behind him basically drinking his coffee and chiming in on how I was out of my mind due to my request. Settled on coming back at 2 pm same day and they would get me in and I could standby for it and wait an hour. Killed some time and came back. Got a new guy and was again looked at like I was a physco. And said if I wanted to wait for it, it would be at least 2-3 hours. If I was told that up front, I could have dealt with this situation no problem. However, the lack of COMMON COURTESY coupled with customer service was one of the worst examples I have ever seen. To all of my island friends and business associates. Highly DO NOT recommend shopping here nor servicing your ford vehicle.
Treated like a junk yard dog. - MowgliiVanCity
Went in to buy a brand new Superduty and when I asked for them to open the truck we were told they "dont unlock the vehicles for just anybody." I guess even though Ive bought a brand new mustang from them a few years ago AND was interesed in a $95,000 truck im still not worthy of wanting to sit in the truck im interested in buying. They lost a sale and a lifelong customer. These people are a joke
Cut corners for profit and no satisfaction to customer - GrumpyF150
Had a new 2010 F150 XTR. Bought the prepaid service package. Had 30000km in 3.5 years. Had EFI fail and had to have it replaced on warranty. Replacement was successful. Flipped the truck for a Lincoln MKX elsewhere. When I was looking to replace, they sourced an overpriced Escape Titanium and would only let me see the vehicle if i ponied up $500 deposit. I told them I would only put a deposit on a vehicle if i intended to buy it. During the service history of my F150, i always came back with service report in the green. But I know there never really checked everything due to aforementioned EFI issue. And i also caught them dead to rights taking shortcuts. I had aftermarket wheels with a spline wrench and mated lugs. I had forgotten to provide the spline wrench (this has a unique pattern. without it, you can't remove the lugs and you certainly can't torque them back on). So imagine my surprise when they had, despite being phsycially unable to remove my wheels, told me that they had checked the brakes, rotated the tires; all impossible to accomplish. I asked them about it and they provided me with lies about having a special wrench. I called Ford Canada and they said i needed to remedy with the in-house customer satisfaction rep. I called her and she was unwilling to investigate. So yeh. Buy from them if you can get the best deal. Then find another service department to throw residual profit to. I rate a 2 because i think the work they actually did was good quality. But they definately cut corners if my EFI was blowing up at only 30k Km. And the tires. PS My neighbor is a mechanic and he looked and confirmed from the treadwear, that those tired never left the hubs from the day they rolled off the line.
Great Service - Mike Hall
Friendly, knowledgeable staff. Fixed right the first time and on time! Bernie in service generally works on our Fords and he is always thorough and careful with our vehicles.
Great service - Liz wilson
I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well.
After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone.
Thank you Chilliwack Ford, you guys are great!
Three months they had our van. Still not fixed. Unwilling. - Lorraine
We left van that was under warranty with Coastal Ford to fix a number of issues for our commercial vehicle of which we explicitly outlined.
Three months later they return the vehicle to us, the airbag light is still on. In the three months they had our vehicle, we find it very hard to believe that they were unable to acquire a part for a 2015 model. Now our company has to rent out a commercial vehicle to replace our van that we are unable to licence until the airbag issue is fixed.
We tried to appeal to Coastal Ford to squeeze us in to repair the issue, but they were positive that there was no way possible for them to make any exceptions.
break down - Kevin Ede
3 weeks old 2017 F350 broke down now out of work since they refuse to give me a lender truck for work. bob said they would pull parts from a new truck to fix mine next day i'm told i have to wait the 5 days for parts to show up, I called head office since i have a history with ford there not to happy will be taking my money else wear. worse dealer to deal with as long as they get your money they dont care they do not work for the costumer.
In British Columbia
Key West Ford Sales Ltd