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Great place to do business! Team was warm and welcoming... - asoldiersdaughter
Great place to do business! Team was warm and welcoming and very personable! 10/10 They have also done some amazing community outreach in the times of covid!
Memorable - Tangotango
After talking on the phone with Dave for 2 weeks about the vehicle i was interested in Dave took time to meet with me on a Sunday. Dave was extremely knowledgeable and he pointed everything out, very thorough . Dave made the experience memorable . I would recommend him and dealership to other contract owners i know. Thanks Dave
They changed the battery of my 2008 Ford Focus. - elwes1
The service was absolutely perfect. They did a very good job and Steve Reid was as always very understanding and courteous. I would not take my car to be services anywhere else
Had a awesome experience dealing with everyone at cam... - kyle_kumar
Had a awesome experience dealing with everyone at cam Clark Ford. Brett was extremely helpful and professional. He went above and beyond to make the buying experience easy and enjoyable. Awesome experience!!!
Staff was polite and informative.. - Joy Dobson
Will be glad when we can take advantage of the ride home service, as it saves me having to wait while my car gets done.,
Great experience overall! Ford is family focused and... - Colby123
Great experience overall! Ford is family focused and there to help you, and get you into a vehicle that is best matched. Garth found us the perfect truck that met all our needs including price! Thanks again to everyone at ford for helping my growing family into our new F150! Garth, Phil, and Mel and the shop team! You rock!
Service on vehicle - Nitenurse
I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and never make me feel silly for asking questions. I am not a car person and never feel like I am getting bamboozled. Also they are prompt with services and respect my time.
Got an Exceptional Deal on 2020 Ford F150 Lariat - shikhinsharma
Great dealership to work with. Had such an amazing deal with Steve Marshal, NANAIMO for 2020 Ford F150 LARIAT.
"I got the BEST price for my vehicle among all the DEALERSHIP'S on Vancouver Island."
I had an EXCELLENT Experience with Steve Marshal.
I am very happy with my purchase & I will definitely come back for my Future purchase as well
DID NOT SANITIZE VEHICLE AFTER SERVICE - Daryl
Just picked up the Escape after it was in the shop for major warranty work - engine defect required a new motor with only 22,000 kms.
There was dried mud on the front bumper, greasy hand prints on the front fenders, then open the drivers door to find grease and mud on the door sill, the carpet and a muddy cardboard service mat that was left in. Found grease on the drivers seat and the headliner.
With the current Covid-19 concerns , there is NO WAY this vehicle was sanitized!
It was not even washed or cleaned so obviously it was not sanitized.
Brown Bros Clearance Centre Disappointing. - kunrau32
After researching the vehicle I wanted I finally found what I was looking for. I submitted my financial information, received a call from the finance department who were outstanding, spoke with the Tony in sales who said the vehicle would be ready and I could be driving it off the lot within a half hour of getting there. I had given 2 days notice, when I arrived I took the vehicle for a test ride, the rear camera wasn't working, lift gate was broken, seatbelts were missing plastic protectors, two metal objects were sticking out from rear seats, stone chip in windshield and ambient lighting in vehicle was not coming on. When I mentioned it to Tony he was completely unaware and showed me an inspection report the vehicle had been looked over by the mechanic. There were so many things wrong with this vehicle that I found in 2 minutes I couldn't trust that the mechanic did anything on the vehicle. The vehicle apparently had been on the lot since mid March so there was 2 and half months to do a thorough inspection.
I read the reviews on this dealership and they were mostly 4 and 5 stars, unfortunately my experience was below one star.
Regular service and oil change - GW
Bought my truck here 7 years ago and this is where it has been serviced since purchase.
Service staff are friendly and easy to deal with. Sarah has been great over the years.
Service is thorough, prompt and professional.
I would be going elsewhere if there was any concerns and have recommended this dealership to other Ford customers.
I was very appreciative of the quick response and fix,... - Murray
I was very appreciative of the quick response and fix, but not of the 3 hr service charge , dropped at 2:15 pickup 4:15
superb from start to finish - D&S
honest and helpful. right on point. had the vehicle to meet our needs and made all the right price adjustments to satisfy our buget. very competent and thoughtful dealership. an experience worth recommending. our purchase was under 25k and we were treated very very well. given the unseen and undisclosed disabilities we as buyers share orchard ford gets a bonus star rating in our experience!
Ripped Off - barbsqbu
Kept the vehicle for 2 wks. Cost us 1100.00 and the problem we brought the vehicle in still was not fixed. The car is running worse than when we brought it in and the wheel alignment was off. It was fine when the car was brought in.
Dave Mallinson was a Pleasure to deal with!! - Dean Millan
After shopping for quite sometime, I was getting put off by dealing with salesmen. But after meeting Dave, everything changed, what a pleasure to deal with very patient and knowledgeable!! Will definitely recommend any one who needs a car/truck etc to go see Dave!!
Awesome people great service! - Lowe family
We were on our way to Quesnel for my nephews wedding when we put a hole in our oil pan and had to take our van in to Golden for repairs. The staff at kicking horse ford went way over and above to help us get the van in to see what the problem was. They ordered the part right away and when we found out it wouldnt be in until after the weekend I think there were 3 or 4 of the staff making phone calls and trying to find us a vehicle to rent, big enough to accomidate our family. The nearest rental was back in Banff over an hour away and this wonderful staff again went over and above to get us back to Banff so we could get the rental and be on our way to the wedding. Everyone was so kind and friendly on a chilly rainy morning I was barely in the door and they were making fresh coffee and popcorn for our kids. The repair was done as soon as they got the part and they were in constant contact letting us know what was happening with the van.
Thank you to all of the amazing employees who were there for us when we needed help!
We are so thankful and appreciate everything you did for us more than words can say!
Rob and Anna Lowe and family
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Highly recommend Nelson Ford!! - Danielle Sutherland
I recently bought a vehicle from Nelson Ford. I had a great experience as they made the process so quick and easy!! Mark and Ike were very friendly and helpful. I highly recommend Nelson Ford to anyone in the market for a new or used vehicle!!
5 Star Dealership - Dean123
From the moment I asked Renee who worked in sales to find me a Bullit Mustang I knew I was in good hands! Not only did they find the car,but she made sure all my wishes and upgrades were accomplished, as well as the whole team working together to ensure a detailed and inspected safe used vehicle in a timely manner, as well as taking pride in their work! Thanks Renee and all the VanIsle Ford team
Efficient and Timely - johnnysmash
Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.
No Hassles - Heed
Lake City Ford is always my go to. The staff is always helpful and quite knowledgeable. Have never left the dealership with a sense of being swindled. Would highly recommend.
Very happy, thank you Kelowna Ford Lincoln - Jordan
Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.
Would like to thank you Jurgen Schmidt & Chantal Ward for... - Kerry
Would like to thank you Jurgen Schmidt & Chantal Ward for the awesome experience in getting me into my new Mitsubishi Rvr SUV. Thanks again for the help.
UPSET CUSTOMER - Julia
Would NOT accept warranty of radiator ONE DAY after expiration and previous times of telling them and stopping in at their shop and plenty of phone calls!!! VERY UPSET!!!!
Fleets, stay away from here - Grant
Presented a fleet card and resistance was offered. Original estimate was $800 and they say they attempted to reach the fleet card company and claimed it was closed because they are back east... fact is the fleet card company was open. They would not release the vehicle unless the repair was paid by Visa. As soon as Visa became an option they pushed the bill up to $1100. Not honest at all.
Ripped off - Renewarner
Today I picked up my van after a service. I saw on the bill that they charged me a gallon of def fluid. I filled it to overflow two days ago.i called them on it but they said they used a full container. There is no way they could of used more than a few tablespoons. I fell ripped off and will never go back. Too bad I was thinking of a new truck.
Total lemon vehicle - Tmead
Complete lemon vehicle, bought a brand new f 150 lariet, have had nothing but issues with it. Trailer electrical package had to be fixed twice, tonneau cover a piece of crap, 3 recalls, tail gate doesn’t work, USB ports have never worked... wonder what next as I’m coming up on 60,000 km and none of that will be covered after that.
Great! - MathieuDonaldson
Chris and heather went above and beyond, got me the car I wanted without even telling me. Very satisfied after my first crash they replaced the vehicle with no issues. Thank you so much chris and heather
Terrible experience - emmalha
Do not use the service department. I waited 3 weeks for my vehicle to be repaired and the only time I was contacted by Chris Lefebvre was when my vehicle arrived and when it was ready to be picked up. I expressed my frustration to another staff member who informed me that they are short staffed, this is no excuse for poor communication. I use my vehicle for work and this was huge inconvenience, the least they could have done was keep me updated regarding the status of my vehicle, especially considering they failed to meet several repair deadlines. My dad has been a customer of Chilliwack Ford for the last 10 years and he was very disappointed to hear how my repair was handled.
I've taken my vehicles to Suburban for repair Now and... - Mark D.
I've taken my vehicles to Suburban for repair Now and then over the last 30+ years and have always enjoyed the consistent professionalism and customer consideration provided by all their service representatives. I recently (during COVID-19) dropped off my wife's vehicle for a quick fix and was mildly surprised that they had their building closed for waiting (there was no sign or posting of their policy on the door). Another customer was waiting outside so I decided to join her (6'+ away). After a while another customer arrived, obviously with similar circumstances and requested a chair, which was provided. The chilly 3 degree weather and their seemingly arbitrary customer consideration had me text my annoyance to my wife, who then called the manager to politely express her disappointment with communication and consistency of policy. Manager Ian Jones was only able to condescendingly ask her if she knew there was a global pandemic. After the call he then decided it was time to come outside and ask me the same question. I'll use this opportunity to apologize to Mr. Jones and his staff for not handling his snarky condescension nearly as well as my wife. Simple put, the virus seems to have caused Mr. Jones to forget his professional mission as "service" manager. I'll be generous and allow that he was - like many in these strange times - overcome by irrational fear.
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