Ordered new F150 from KFL in 2012, including a pre-paid extended warranty. Truck passenger fron door was damaged during PDI and so truck spent a few days at their body shop before I even touched it. Truck was serviced exclusively at KFL.
Reported multiple mechanical problems for years, including hard downshift from 5th to 4th, coolant leak, turbo noise (warped manifolds), and a grinding sound when turning hard left. Problem with engine urbo sounds (warped manifolds) noted at many service visits during warranty. I pointed out manifold problem and was told was off warranty. GM Craig Brown told me that they fixed all other similar problems in 2015, but mine wasn't bad enough to warrant it during warranty. Service Manager Shane changed my cost to fleet so I guess that's a bonus. Paid $2300+ to fix manifold problem because I got tired of driving with windows down to avoid exhaust in cab of truck. CO monitor registered 30-42 ppm in cab vents during initial cold weather start ups. Should be a recall for safety. Technician replaced broken head bolts with OEM ones, instead of stronger aftermarket ones, so I expect this 3.5L EcoBoost problem to return.
I fixed the driver front wheel grinding noise myself with my 13 yo son, after watching a Ford Tech video with Ford vacuum line. $69 part from KFL. Something they should have been able to fix.
Had to argue with Service manager Shane to do my brakes which should have been under warranty. Service records showed variable brake thicknesses, indicating tech was not using a caliper guage. I had to pay for labour on brakes and they have constantly squeaked when backing up.
Truck still has 2 problems noted during initial and extended warranty periods, coolant leak and transmission hard downshift. These were noted several times during multiple service visits that are yet to be repaired ($1300+ for coolant leak) and nothing done about transmission???
My Ford warranty was as useless as the people who serviced it at KFL. The service staff were friendly and helpful but ultimately, the service for repairs in the past were terrible. I am hoping this recent service will be better.