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Coastal Ford Squamish

1.2

6 Lifetime Reviews

1120 Commercial Pl, Squamish, British Columbia V8B 0B7 Directions
Call (800) 668-1399

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6 Reviews of Coastal Ford Squamish

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October 25, 2018

"Ripped off"

- Renewarner

Today I picked up my van after a service. I saw on the bill that they charged me a gallon of def fluid. I filled it to overflow two days ago.i called them on it but they said they used a full container. There is no way they could of used more than a few tablespoons. I fell ripped off and will never go back. Too bad I was thinking of a new truck.

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Recommend Dealer
No
Employees Worked With
Service dept
November 24, 2017

"Three months they had our van. Still not fixed. Unwilling."

- Lorraine

We left van that was under warranty with Coastal Ford to fix a number of issues for our commercial vehicle of which we explicitly outlined. Three months later they return the vehicle to us, the airbag light is still on. In the three months they had our vehicle, we find it very hard to believe that they were unable to acquire a part for a 2015 model. Now our company has to rent out a commercial vehicle to replace our van that we are unable to licence until the airbag issue is fixed. We tried to appeal to Coastal Ford to squeeze us in to repair the issue, but they were positive that there was no way possible for them to make any exceptions.

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Recommend Dealer
No
Employees Worked With
N/A
October 08, 2017

"I received excellent service when I brought "

- Mary

I received excellent service when I brought my car for an oil change on Saturday October 9th. I dealt with Graham Fuller and he is the best person I have ever dealt with. in the automobile Industry. Coastal Ford is lucky to have such an excellent employee. I would certainly come back again to this dealership and recommend it to my friends. The service was beyond my expectations! My Son came with me and was really impressed with the service. Mary Meratla

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Recommend Dealer
Yes
Employees Worked With
Graham Fuller Do not know the name of the mechanic working on the car he was also excellent.
August 08, 2017

"Used Honda Had a number of problems NOT mentioned"

- someonebodyelse

My wife and I bought a secondhand Honda here and while the salepeople were really good, once we had signed papers this changed. First problem, weak battery that needed replacement 2 months in. And now the rear brake pads are done 5 months in. When we asked SPECIFICALLY ABOUT THESE, they said they were "fine".

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Recommend Dealer
No
Employees Worked With
Can't remember
May 02, 2014

"GOOD EXPERIENCE"

- jeffwonef

I RECENTLY PURCHASED A NEW F150. MY EXPERIENCE HAS BEEN A GOOD ONE SO FAR. FRIENDLY STAFF, EAGER TO HELP IN ANY WAY AS MUCH AS POSSIBLE. I BROUGHT MY VEHICLE IN FOR SERVICE AND THERE WERE TRUCKS AVAILABLE THROUGH THE IN HOUSE RENTAL DEPARTMENT. I REQUESTED A TRUCK PRIOR TO AND THE SALES STAFF PITCHED IN PRONTO TO HELP ME OUT AND THE MANAGER LET ME USE HIS PERSONAL TRUCK FOR THE DAY. SQUAMISH FORD IS GROWING THROUGH SOME GROWING PAINS OVER THE LAST YEAR AND HAS HAD A COMPLETE CHANGE OVER IN STAFF IN SALES. I HAD A GREAT SALES EXPERIENCE AND HAVE NOT HAD A BAD SERVICE EXPERIENCE. THE FACILITY IS A BIT OLD, HOWEVER THEY DO HAVE A NEW DEALERSHIP COMING SOON I AM TOLD. I HAVE BOUGHT A COUPLE VEHICLES FROM SEA TO SKY FORD OVER THE LAST FEW YEARS AND I HAVE TO SAY THE SALES AND SERVICE DEPARTMENTS ARE VASTLY IMPROVED OVER PREVIOUS YEARS.

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Yes
Employees Worked With
SALES AND SERVICE
October 31, 2013

"WARNING: Sea to Sky Ford Service Department is the WORST..."

- AshleyMD

WARNING: Sea to Sky Ford Service Department is the WORST vehicle shop I have ever dealt with (their sales department is awful as well)!!! They will try to give you the run around and try to deter you from bringing your vehicle to them for repairs when it is under full manufacture warranty and they are obligated by Ford Canada to fix it. Then when you insist on bringing it in, they finally pretend they are going to fix your vehicle, however, it will just sit on their lot for days, not getting serviced and they do not call you with updates on your vehicle as they promise. When you call in to check on your vehicle and to inquire why no one has contacted you, they will ignore your calls and messages for days and when you finally reach someone, they lie and pretend your vehicle needs more time for "diagnostics" (since they are not actually doing any work on it and it's just sitting there) and they claim that is the reason that you have not been contacted (which is total BS). Their employees will take your vehicle out for personal joyrides outside of business hours while the shop has it in their possession as well. Finally, when you receive your vehicle back after days or even weeks, it will still be in the same condition, if not worse than it was when you dropped it off (as they don't actually do any work on it, they simply take it off the shop lot and drive the piss out of it). CONSUMERS, PLEASE, GO ANYWHERE BUT SEA TO SKY FORD!!! Oh, and by the way, they have two other locations in Vancouver with the same owners, and they also treat vehicles and customers the same way! Please beware and bring your vehicle and money elsewhere. Good luck!!! :)

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Recommend Dealer
No
Employees Worked With
Graham Fuller
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