Metro Ford

I bought a 2009 Focus about 2 months ago.. I was happy with every thing until a few days ago. One of the power windows stopped working. They fixed for me without even asking me to pay!

Kent Magnuson and sales associate Des were both fantastic. I was referred to them by a friend who has leased several vehicles from them. I shopped around at five other ford dealerships and Kent and Des were by far the most helpful. They gave me a very fair trade for my truck and beat the competition in customer service and price. I will definitely buy my next vehicle from them and refer them to my friends. Nothing could have been improved, they washed the truck and filled up the tank with gas and had it ready it for me in under one hour. They understand that to the businessman time is money and they did not waste my time. They responded immediately to my emails and return my calls. My lariat is amazing

As someone who used to work at a dealership and seeing what proper customer service should be i would like to take a minute out of my day to thank Tim Ryan for the outstanding service on my vehicle. he handled all of my concerns with ease and reassurance that it will not be only taken care of but taken care of with haste as i was on a time crunch. When Tim called me to pick up my vehicle he told me it would be a little bit of a wait to get it washed and i informed him that i needed the car sooner than later. Tim went out of his way to make sure my car was clean. due to the time crunch Tim cleaned the vehicle himself. i would give this dealership a 10/10 for service. i will definitely be coming back here. thank you Tim for making this experience so wonderful.

I bought 2 cars from West Coast Ford. The front line service dep't was NEVER friendly and the work done on my vehicles was never completed to my satisfaction. All I got were empty promises. None of the service reps looked like they enjoyed working there. Metro Ford, on the other hand, have been fantastic. They make you feel welcome and the work done to date on my Escape is wonderful. These guys like their job. Maybe it all stems from upper management but West Coast could learn a lot from this dealership.

I had the pleasure with dealing with Nelson, I live in Victoria and the Ford Dealerships on the island are terrible to deal with, so I went in search of a sales guy that was a no nonsense kind of guy. Nelson took care of me over the phone, we made the deal in 10 minutes, I arrived via air and the truck was ready to go. I have owned the used truck for 3 yrs now problem free and I am ready to buy another truck from Nelson, I wouldn't deal with anyone else.

Dave made my purchase easier by spending the time to find the perfect truck with all the features that I needed. He was very patient and understanding when I changed my mind several times regarding new or used, color, and features. He was able to help me decide and got me the best deal possible. This was the first new vehicle I had bought in a very long time and he made it a great experience. Thanks Dave

I had heard that Ford would match or beat any price quotes on new tires so I thought I would give them a try. Couldn't be happier with my decision. Norm, in service, asked for my vehicle VIN # and from there he researched my vehicle specs. I was presented with four options on new tires and wheels for winter driving. Due to the size of my brake calipers only a limited few wheels were available. I was impressed with the amount of information I was given in order to make my decision. The wheels look awesome....thanks guys! I will definitely recommend Metro Ford to friends and family.

I've had 3 vehicles now with Metro Ford and have always been treated well! Kent Magnuson and his crew are truly community minded as they have provided Operation Rednose a shuttle vehicle for 5 nights of the campaign this holiday season! Thanks so much for always stepping up! Lori

Metro Ford has been a super dealership to work with. Ken zutz has great customer service as well as the dealership as a whole. I couldn't hook up my new phone to sync and max in the body shop said bring it in and I will fix it for you and he did. !!!! Thanks again ken and metro ford

since i bought my vehicle from metro ford i have nothing but issues. had all my service done by them. brakes oil changes ect... every single time my vehicle leaves there lot it has to be taken back within a week. brake making noises like no tomorrow. oil level low/ not enough put in. not making sure maintenance schedule (not checking cabin air filters/air filter/ not rotating tires). they refuse to do anything unless i make a argument about it. i would highly recommand people NOT to go here