Metro Ford

Absolutely the worst customer service I’ve ever had, left 3 messages and not one returned. Also went ahead with repairs before I gave the go ahead, problems still there as well.

Thank you so much for the great service I received today from the staff of the service department. Prompt and on point. I was treated with kid gloves and appreciate it so much. Keep up the good work. You are my number one. Lynda

Bought a brand new vehicle! Exceptional service while in the process of buying. Gave me confident answers to my questions. But now I've bought the vehicle and the customer journey ends there. Questions answered incorrectly now costing me $$. Very poor after care when you have concerns. As a result I would never recommend them!

Bought my 2017 Escape here back in 2016.. At the time, felt really pressured into the sale and the extra maintenance package where the numbers are presented to you in a way that is a bit deceiving. Now, was looking to get into a Ford Ranger. the salesman really had zero interest in helping us find a ranger that fit our needs, i.e. check other dealers for something that was a fit. Constantly had to email to follow up to see if he could help me and just didn't seem interested. Other Ford dealerships were more than willing to do whatever it took to get our business, but not this guy. Emailed the sales manager Kevin, didn't even give me the courtesy of a response to my email. Gladly, i've gone and bought a GMC and would NEVER recommend this dealer to anyone who values good service as part of their experience. Shameful.

I used to deal with a different dealership until I was told that one of the 4 trucks that was approved by ford was sold to someone else and none is available at other dealerships. I then contacted Metro Ford and they had total of 6 trucks available. Ken Zutz helped me to get all approved. I saw later that one of the trucks had more Kms than expected for a new trucks. Ken dealt with the issue in a professional way. He was very helpful. Great service. I will be back for more.

After shopping for quite sometime, I was getting put off by dealing with salesmen. But after meeting Dave, everything changed, what a pleasure to deal with very patient and knowledgeable!! Will definitely recommend any one who needs a car/truck etc to go see Dave!!

Once again , Dave Mallinson has been able to help me find the perfect vehicle! I feel like part of the family when I enter Metro Ford:) Kent , Peter and Dave always make sure that I am looked after well- I really appreciate the personal attention and no pressure service that you all show!! I keep telling all of my friends and family to make sure to check in with Dave Any time they are looking for a vehicle:)

Dropped of vehicle for tranny repair service was excellent staff was awesome they dropped us off at work and picked us up after very profesional

Payed to have rotors turned and new pads. There was a chatter when braking.Brought it back and they said no problem. Brought it back a year later with a load squeal. They checked it said no problem. Took it to another shop a year later he showed me a huge rust lip on the rotor pads had the outer part worn off. They never turned the rotors. She said i never gave them the chance to fix it. The service manager kept asking me why I took it some where else and told me the importance of bringing it to the dealer which she had like five invoices in her hand so not sure what she was talking about. When you do nothing do not fix something property it forces you to go elsewhere. From now on I will take both my Ford vehicles elsewhere and will probably look at other brands when I need another vehicle.

My family and i have bought 6 vehicles now from dave Mallinson. He is very knowledgable and very patient. It took a bit of time to find my perfect truck this time as I wanted some special options. But Dave worked very hard and shipped in the perfect one with everything I wanted and got me a great deal too!! i can't say enough about Dave's character. He is dedicated to giving top notch service!!