Metro Ford at Port Coquitlam is a bunch of hasslers. I bought a used car(Ford Focus) in Langley that is under transmission repair program. Before I bought the car, I went with an owner of the vehicle to Dams Ford in Langley to see if it is going to be repaired by them like the owner was claiming. I have been told that it is under program and I could bring the car at anytime before extended warranty expiration. I asked if I could take the car to any ford and have been assured that any ford would fix it for free. I made an appointment for a repair and a gentlemen who checked the vin# said that it would be the last repair and it is free of charge. When I dropped my car, nobody mentioned anything about any charges. So, when I came to pick it up, I have been presented with an invoice for $151.20. I explained that I was not supposed to be charged since it is under program. The mechanic told me that warranty has been already expired and they didn't find anything; therefore, I have to pay for a check up. I told him that in Langley dealership they told me that it is going to be free. He replied: "I don't know what they have told you. You should have went to Langley then" Unfortunately, I forgot to bring my paperwork from Langley dealership because I have been told that it would be free of charge. So, I paid and went home to check and make sure that it is free. I checked papers and it said that warranty expires in August of 2018. I decided to call Langley dealership to check and ask them to send a confirmation that it is really free of charge. They were super helpful and told me that it is FREE and sent me an email with all the details. I went back to Metro Ford and showed them all the paperwork. However, they didn't even want to look at my papers and insisted that Langley dealership mislead me. I insisted on speaking to their manager. I waited for him to show up for at least 20 minutes. Danny-the manager was very rude who accused me of lying. He told me that mechanic advised me of charge and I am just lying. I showed him paperwork from Langley and he said that it is impossible and said let's call them and check. He called and the manager that I talked to was unavailable, so he hanged up and said: "You see" What I had to see I have no clue. He humiliated me for $151.20 like I was a liar trying to get away with the charge. I would not recommend Metro Ford to anyone. They are hasslers with attitude with zero customer service skills!