I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.