On July 11th, I took my F350 to Chilliwack Ford at 8:15am. I spoke with Service Sales Advisor, Jeremy, and we went out to the truck. I showed him the loose drivers side mud flap and I repeatedly hit it to show him the sound it made and that I suspected that was the cause of the clunking/thumping noise. He made notes. I also showed him and told him I needed a new tire pressure door sticker, a factory build sheet and a spec sheet outlining the trucks towing capabilities.
We left and did some shopping and then went home. I called around noon and Jeremy advised that we needed a drag link, a tie rod and an alignment. The parts were worn and that’s what was causing the clunking noise. He had to order the parts from Edmonton so I said keep the truck until it’s done.
I went on the internet and found that the symptoms for the drag link being worn are:
• Abnormal tire wear. One of the first symptoms of a problem with the drag link is abnormal tire wear
• Steering wheel play or vibration. Another symptom of a bad or failing drag link is play in the steering wheel
• Steering drifts to the left or right
I went on the internet and found that the symptoms for the ball joint being worn are:
• Vibration in the steering wheel
• Vehicle drives loose
• Wobbling at higher speeds
• Noises from under the front end
I was experiencing only ONE of these symptoms.
I called Jeremy on Thursday, July 13 at 11:38am and he advised that the truck was on the alignment rack and would be ready for 4:00pm.
We arrived to pick-up the truck at 3:50pm and they called for the truck to be brought around but it was still on the alignment rack? (after 4 hours?) Said it would be ready for sure at 4:30. We waited in the lounge and the truck appeared at 4:45.
We went to the service desk and spoke with Jeremy about the work that had been done. I asked him what the diagnoses process was and he stated that the mechanic had taken the truck for a test drive and heard the noise, so based on that they replaced the components.
I asked Jeremy if in the service check they had checked the spare tire and he assured me that it had been done. I never received the tire pressure sticker, factory build sheet or towing specifications. I paid the bill and went out to the truck. The mud flap was still loose and flapping so I went in and told Jeremy. He said someone would be out to fix it and he was sorry. A kid showed up and looked at the mud flap and went away. I suspected that if they had not even dealt with the REASON I BROUGHT IT IN, IN THE FIRST PLACE, perhaps other things I paid for had not been done. Jeremy came out and I expressed my frustration and disappointment and he said the next service would be free.
I checked the tire pressure and the front tires were supposed to be 65PSI but were in fact 75 and 77 respectively. I went in to the service desk again and Jeremy was not there so I spoke with a lady who said she was a Service Manager. I asked if it was recommended to overinflate the front tires by 12 PSI and she was adamant that, that should not be done. I then asked why they had over inflated my tires and she said she would send someone out to check it. A kid came out and bled the excess tire pressure. The other kid returned and put 2 screws in the mud flap.
I truly believe that there was NOTHING wrong with my suspension as I had NONE of the other symptoms associated with these parts wearing out or failing. It was just a mild clunking/thumping noise.
The FACT that the mechanic took it for a test drive PRIOR to fixing the mud flap would have guaranteed that he heard the same noise I did, but decided to diagnose it as a parts failure.
I returned home extremely upset, believing I had been ripped off. I went to lower the spare tire and could not get it to release so I sprayed the area with lubricant. After wrenching on the shaft it finally released. I measured the spare tire pressure at 42PSI so clearly I had been misled once again.
Today is August 9 and the token credit has finally been posted to my Visa and the mud flap has come loose again.
I would NEVER return to this dealership.