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Chilliwack Ford

3.2

6 Lifetime Reviews

45681 Yale Rd West , Chilliwack, British Columbia V2P 2N1 Directions
Sales: (604) 792-1361

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6 Reviews of Chilliwack Ford

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September 13, 2017

"Great service"

- Liz wilson

I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well. After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone. Thank you Chilliwack Ford, you guys are great!

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Recommend Dealer
Yes
Employees Worked With
Jared, Jeremy
August 09, 2017

"Nightmare Repair"

- Neil Williams

On July 11th, I took my F350 to Chilliwack Ford at 8:15am. I spoke with Service Sales Advisor, Jeremy, and we went out to the truck. I showed him the loose drivers side mud flap and I repeatedly hit it to show him the sound it made and that I suspected that was the cause of the clunking/thumping noise. He made notes. I also showed him and told him I needed a new tire pressure door sticker, a factory build sheet and a spec sheet outlining the trucks towing capabilities. We left and did some shopping and then went home. I called around noon and Jeremy advised that we needed a drag link, a tie rod and an alignment. The parts were worn and that’s what was causing the clunking noise. He had to order the parts from Edmonton so I said keep the truck until it’s done. I went on the internet and found that the symptoms for the drag link being worn are: • Abnormal tire wear. One of the first symptoms of a problem with the drag link is abnormal tire wear • Steering wheel play or vibration. Another symptom of a bad or failing drag link is play in the steering wheel • Steering drifts to the left or right I went on the internet and found that the symptoms for the ball joint being worn are: • Vibration in the steering wheel • Vehicle drives loose • Wobbling at higher speeds • Noises from under the front end I was experiencing only ONE of these symptoms. I called Jeremy on Thursday, July 13 at 11:38am and he advised that the truck was on the alignment rack and would be ready for 4:00pm. We arrived to pick-up the truck at 3:50pm and they called for the truck to be brought around but it was still on the alignment rack? (after 4 hours?) Said it would be ready for sure at 4:30. We waited in the lounge and the truck appeared at 4:45. We went to the service desk and spoke with Jeremy about the work that had been done. I asked him what the diagnoses process was and he stated that the mechanic had taken the truck for a test drive and heard the noise, so based on that they replaced the components. I asked Jeremy if in the service check they had checked the spare tire and he assured me that it had been done. I never received the tire pressure sticker, factory build sheet or towing specifications. I paid the bill and went out to the truck. The mud flap was still loose and flapping so I went in and told Jeremy. He said someone would be out to fix it and he was sorry. A kid showed up and looked at the mud flap and went away. I suspected that if they had not even dealt with the REASON I BROUGHT IT IN, IN THE FIRST PLACE, perhaps other things I paid for had not been done. Jeremy came out and I expressed my frustration and disappointment and he said the next service would be free. I checked the tire pressure and the front tires were supposed to be 65PSI but were in fact 75 and 77 respectively. I went in to the service desk again and Jeremy was not there so I spoke with a lady who said she was a Service Manager. I asked if it was recommended to overinflate the front tires by 12 PSI and she was adamant that, that should not be done. I then asked why they had over inflated my tires and she said she would send someone out to check it. A kid came out and bled the excess tire pressure. The other kid returned and put 2 screws in the mud flap. I truly believe that there was NOTHING wrong with my suspension as I had NONE of the other symptoms associated with these parts wearing out or failing. It was just a mild clunking/thumping noise. The FACT that the mechanic took it for a test drive PRIOR to fixing the mud flap would have guaranteed that he heard the same noise I did, but decided to diagnose it as a parts failure. I returned home extremely upset, believing I had been ripped off. I went to lower the spare tire and could not get it to release so I sprayed the area with lubricant. After wrenching on the shaft it finally released. I measured the spare tire pressure at 42PSI so clearly I had been misled once again. Today is August 9 and the token credit has finally been posted to my Visa and the mud flap has come loose again. I would NEVER return to this dealership.

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Recommend Dealer
No
Employees Worked With
Jeremy, Dave, Steve
March 01, 2017

"Re-service for same issues"

- Tammyg

I have had my car serviced 3x and each time I have to bring my car back for the same issue. Now I have to return it again! I had a regular key made as my FOB key wasn't working, I got my new key made and I open my door to get out of my car and all the doors unlock. So then I have to go around to eat healthy door and have to lock each one.

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Recommend Dealer
No
Employees Worked With
Justin
November 20, 2016

"Purchase of a Ford Edge. "

- cayenne

Service that we received from Melody at chilliwack ford was great! Second vehicle we have purchased from them travelling from north Vancouver. Best pricing and service. Thank you

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Recommend Dealer
Yes
Employees Worked With
Melody
October 11, 2016

"The Service people are GREAT!"

- Catmandu

I have been having a VERY difficult time importing an F150 into the states. The last issue was a recall, other dealerships were,....impatient and,...rude. Chilliwack was further East but Brittney and Connie were courteous and bent over backwards to help. The work was done as stated and quickly. I can't speak about any other departments but the service is stellar.

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Recommend Dealer
Yes
Employees Worked With
Brittney and Connie
September 23, 2016

"new truck"

- ford06

went in to trade in my f350 on a new f350, tried to make the numbers work, but owed to much, so I wanted my keys back, the manager would not give them back, it took over half an hour just asking for my keys back, I will never go back there, I've had nothing but problems with Chilliwack ford, so I went to another ford dealer and bought a new truck

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Recommend Dealer
No
Employees Worked With
manager/sales
1
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