Chilliwack Ford

Do not take your vehicle here for service. Had to bring my vehicle in 3 times because of my A/C blowing hot air. Diagnose it wrong and could find what was wrong on the third day! I wouldn’t even give it a my vehicle in 3 times because of my A/C blowing hot air. Diagnose it wrong and could find what was wrong on the third day! I wouldn’t even give it a star! More

Terrible experience Do not use the service department. I waited 3 weeks for my vehicle to be repaired and the only time I was contacted by Chris Lefebvre was when my vehi Do not use the service department. I waited 3 weeks for my vehicle to be repaired and the only time I was contacted by Chris Lefebvre was when my vehicle arrived and when it was ready to be picked up. I expressed my frustration to another staff member who informed me that they are short staffed, this is no excuse for poor communication. I use my vehicle for work and this was huge inconvenience, the least they could have done was keep me updated regarding the status of my vehicle, especially considering they failed to meet several repair deadlines. My dad has been a customer of Chilliwack Ford for the last 10 years and he was very disappointed to hear how my repair was handled. More

Called service at 11 am that my truck was leaking anti freeze everywhere,, was told to bring in right away they could look at it. Brad got it in right away, replaced water pump and had it back to me by 4 freeze everywhere,, was told to bring in right away they could look at it. Brad got it in right away, replaced water pump and had it back to me by 4 pm same day. He as well saved me money from his original quote. Very pleased how it went thanks Brad More

Poor Service Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently was to do a software update. One month later back again for the same problem and this time a different service assistant says that they have encountered this issue numerous times before and the solution is to replace the battery. This is confirmed by the head mechanic. I had an appointment for 0845 to leave the vehicle. Knowing the battery replacement does not take that long I expected to have the vehicle back by at least noon. At 3:30 pm I get a phone call that they are getting ready to change the battery and by the time I get there it will be ready. I arrive and am told that there is no battery and they have to go and get a new one from Abbotsford and I can come back tomorrow and wait for them to change the battery.. Not convenient for me to waste a third day on this issue so I wait for them to find a battery to replace my old one. at 5:30 pm I finally get out of the dealership. I am not impressed with the non repair on the first visit and then the amount of time to replace a battery. What is the purpose of an appointment and why does the service department not ensure that it has the parts necessary to do the work before they even commence? More

Best Ford Dealership around! Absolutely by far the best place I've ever purchased a new vehicle from! The whole experience was great and Andrew in sales is Awesome! Absolutely by far the best place I've ever purchased a new vehicle from! The whole experience was great and Andrew in sales is Awesome! More

A really great experience I recently purchased a new f150 and had the best purchasing experience with him . Andrew is one of the best salesman if not the best that any dealersh I recently purchased a new f150 and had the best purchasing experience with him . Andrew is one of the best salesman if not the best that any dealership could offer . Chilliwack ford should be honoured to have this guy work for them. I will send any of my friends or family members to see him in a heartbeat . More

Do Not Give a deposit to Chilliwack Ford I went in to look at F 150 and made a tentative deal with Andrew. Was told that the deposit Of $500.00 deposit I made was fully refundable. I had to I went in to look at F 150 and made a tentative deal with Andrew. Was told that the deposit Of $500.00 deposit I made was fully refundable. I had to go out of town to work for 2 weeks and they assured me that if I changed my mind I could get the deposit back when I returned from work. I was also assured by the business manager Lindsay that was the case. When I returned from work and asked for my deposit back they refused. I am now out $500.00 . Andrew and Lindsay are not to be trusted. If you need a new vehicle go elsewhere. More

Great service I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well. After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone. Thank you Chilliwack Ford, you guys are great! More

Nightmare Repair On July 11th, I took my F350 to Chilliwack Ford at 8:15am. I spoke with Service Sales Advisor, Jeremy, and we went out to the truck. I showed him the On July 11th, I took my F350 to Chilliwack Ford at 8:15am. I spoke with Service Sales Advisor, Jeremy, and we went out to the truck. I showed him the loose drivers side mud flap and I repeatedly hit it to show him the sound it made and that I suspected that was the cause of the clunking/thumping noise. He made notes. I also showed him and told him I needed a new tire pressure door sticker, a factory build sheet and a spec sheet outlining the trucks towing capabilities. We left and did some shopping and then went home. I called around noon and Jeremy advised that we needed a drag link, a tie rod and an alignment. The parts were worn and that’s what was causing the clunking noise. He had to order the parts from Edmonton so I said keep the truck until it’s done. I went on the internet and found that the symptoms for the drag link being worn are: • Abnormal tire wear. One of the first symptoms of a problem with the drag link is abnormal tire wear • Steering wheel play or vibration. Another symptom of a bad or failing drag link is play in the steering wheel • Steering drifts to the left or right I went on the internet and found that the symptoms for the ball joint being worn are: • Vibration in the steering wheel • Vehicle drives loose • Wobbling at higher speeds • Noises from under the front end I was experiencing only ONE of these symptoms. I called Jeremy on Thursday, July 13 at 11:38am and he advised that the truck was on the alignment rack and would be ready for 4:00pm. We arrived to pick-up the truck at 3:50pm and they called for the truck to be brought around but it was still on the alignment rack? (after 4 hours?) Said it would be ready for sure at 4:30. We waited in the lounge and the truck appeared at 4:45. We went to the service desk and spoke with Jeremy about the work that had been done. I asked him what the diagnoses process was and he stated that the mechanic had taken the truck for a test drive and heard the noise, so based on that they replaced the components. I asked Jeremy if in the service check they had checked the spare tire and he assured me that it had been done. I never received the tire pressure sticker, factory build sheet or towing specifications. I paid the bill and went out to the truck. The mud flap was still loose and flapping so I went in and told Jeremy. He said someone would be out to fix it and he was sorry. A kid showed up and looked at the mud flap and went away. I suspected that if they had not even dealt with the REASON I BROUGHT IT IN, IN THE FIRST PLACE, perhaps other things I paid for had not been done. Jeremy came out and I expressed my frustration and disappointment and he said the next service would be free. I checked the tire pressure and the front tires were supposed to be 65PSI but were in fact 75 and 77 respectively. I went in to the service desk again and Jeremy was not there so I spoke with a lady who said she was a Service Manager. I asked if it was recommended to overinflate the front tires by 12 PSI and she was adamant that, that should not be done. I then asked why they had over inflated my tires and she said she would send someone out to check it. A kid came out and bled the excess tire pressure. The other kid returned and put 2 screws in the mud flap. I truly believe that there was NOTHING wrong with my suspension as I had NONE of the other symptoms associated with these parts wearing out or failing. It was just a mild clunking/thumping noise. The FACT that the mechanic took it for a test drive PRIOR to fixing the mud flap would have guaranteed that he heard the same noise I did, but decided to diagnose it as a parts failure. I returned home extremely upset, believing I had been ripped off. I went to lower the spare tire and could not get it to release so I sprayed the area with lubricant. After wrenching on the shaft it finally released. I measured the spare tire pressure at 42PSI so clearly I had been misled once again. Today is August 9 and the token credit has finally been posted to my Visa and the mud flap has come loose again. I would NEVER return to this dealership. More

Re-service for same issues I have had my car serviced 3x and each time I have to bring my car back for the same issue. Now I have to return it again! I had a regular key made I have had my car serviced 3x and each time I have to bring my car back for the same issue. Now I have to return it again! I had a regular key made as my FOB key wasn't working, I got my new key made and I open my door to get out of my car and all the doors unlock. So then I have to go around to eat healthy door and have to lock each one. More