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Dearborn Ford

Kamloops, BC

not yet
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6 Reviews

2555 Trans Canada Hwy E

Kamloops, BC

V2C 4B1

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6 Reviews of Dearborn Ford

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June 11, 2021

"Hand my 2019 f150 in for the dash warping and brought..."

- jasongadsby101

Hand my 2019 f150 in for the dash warping and brought back after a week warped again and was told they can't fix it and to deal with Ford. Terrible customer service

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Customer Service
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manger Carie
May 14, 2021

"I suggest you dont go here. I put a deposit down on a..."

- Michaelhenrymatousek

I suggest you dont go here. I put a deposit down on a truck that was suppose to be in there after drive an hour and a half to come look at it and it was not there upon arrival. So i gave them a 500$ deposite so they wouldn’t sell it before i could come look at it. 1 week went by then another then another then another, nothing. Finally out of frustration i went to a different dealer, i was assured by Dearborn my deposite was refundable. I ended up buying a truck in town and around the same time I bought a truck from a different dealer they called and said by truck was in, i told them I bought somewhere else and wanted my deposit back. He said absolutely not i even had the other dealer contact them and they are still refusing, the sales manager says he lost money on my truck that i was considering trading in, how could he gave “sold” it without my consent or a single siganture. He also said “I” xxxxxx “him” around for two months not coming to get the truck THAT WAS NOT THERE. I’m no buisness man but i can assure you that my 8 year old son is more professional than their sales manager. I’m still fighting to get my money back even on principle alone, you dont hurt a young growing family for a measly 500$ especially when they didnt do anything for me to deserve it. I have been driving fords for years but will never step foot in their property, my friend is buying a brand new ford and he lives right there and he will be driving to salmon arm t buy his new truck and everyone else I know will avoid them as well.

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Recommend Dealer
No
Employees Worked With
Sales manager
April 24, 2021

"My first dealings with Dearborne after we moved to..."

- lazeejjs@bcinternet.net

My first dealings with Dearborne after we moved to Kamloops was for a recall. The service agent couldn't have been more efficient or welcoming. A rental as my spouse had a sale to attend at Aberdeen Mall😂 and two hours later the part was changed. Last week I called about the tailgate in my Escape malfunctioning. Parts and service went beyond kind, caring and efficient. I made an appointment which would have required me to take time from work. Not so! Dearborn staff picked up the Escape and delivered it back to me completely repaired with a new part and the interior sanitized-Covid. I was able to pay over the phone. Wow! I mean WOW!!! The service; kindness, efficiency and fair price are almost enough to get me to purchase a new vehicle. But alas, my Escape is in perfect condition and can go from 0-100 in 6 seconds so even a Mustang...well maybe a Mustang 5 litre😊

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Recommend Dealer
Yes
Employees Worked With
Rachelle,, Jayce L and Darren in parts (I think)
May 07, 2019

"Total lemon vehicle "

- Tmead

Complete lemon vehicle, bought a brand new f 150 lariet, have had nothing but issues with it. Trailer electrical package had to be fixed twice, tonneau cover a piece of crap, 3 recalls, tail gate doesn’t work, USB ports have never worked... wonder what next as I’m coming up on 60,000 km and none of that will be covered after that.

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Recommend Dealer
No
Employees Worked With
Many
September 28, 2016

"Dearborn Ford"

- HonestLor

I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me. I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords. I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it. This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration. I always recommend them to anyone who even looks like they might want to buy a vehicle.

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Recommend Dealer
Yes
Employees Worked With
Ruth, Jodi
August 22, 2012

"Was looking @ buying a used truck was told could take it..."

- jerbearkam

Was looking @ buying a used truck was told could take it home for the night but lets get paper work started so if i liked it everything would be ready however the truck was just signed into my name wasn't even able to take for a test drive.I was shown papers showing me the front end was rebuilt but every service i was having to replace parts on the front end and told not covered on the 4 star warranty i purchased.After complaining a couple times they mysteriously lost all paperwork on my truck.Most recently i had a flat tire while out camping, I went to put spare on what do you know dearborn screwed me again as they didn't give me the special key needed to lower spare tire.These days I have my service done @ Kamloops Lincoln Mercury and my bills are HALF THE PRICE if I were to by another ford would be from KLM

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Customer Service
Friendliness
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Recommend Dealer
No
Employees Worked With
Darcy Severin(sales) Len Korobanik(finance manager) Chris Hamm(service advisor)
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