Could they put a customer on their blacklist for no reason? Is there any professional working for the dealership? I saw a reasonably priced user car from autotrader and visited the shop. Liked the car, yet trade in value and total number they offered wasn't really a thing that I wanna go for. So I decided to walk out, and the sales person became furious for some reason which made my decision more solid. So as I was leaving the dealership, sales manager asked me if we could talk, and I told him everything and got an apology. So I was fine. No hard feelings. The next day, sales manger contacted me that he could give me a huge deal on a new vehicle! So, before I go crazy, just wanted to make sure there is no hidden fees or anything, I asked him to give me the final number including taxes and EVERYTHING. I liked the number, went to the dealership and processing my Finance. Another painful moment. Number was different (more of course). So I was gonna walk out but they waived something off which was great but still the number was more than I saw. Anyway, I thought it would still be a good deal so decided to proceed. Now, the finance person asked me for void cheque. I could've brought that if I was told about an hour earlier. My previous car was bought from Ford as well. Back then, they only asked for bank info. I understand that they require a void cheque due to the covid, but telling me that at the spot was kinda weird and unprofessional. So they told me to send the void cheque through the email. I did. 2 weeks later when my 1st payment was due, I checked that the money hasn't been taken out. I called to check what happened. They say virus got into their emails. haha wow. In summary, they said literally, "It's your loan." So I called ford credit and settle this on my own. Let's talk about their insurance department. My insurance was less than a month away from renewal at the time of the purchase. I asked them if they could give me a call at the end of the month for renewal. Guess what? Never got that call. I was out of town, so I reached them, yet they have no idea what's going on. Handled it myself again. Last but not least, my car had problem! nothing major but for a new car, it is quite disappointing. Why present tense? it still exists! why not get it fixed? here is the story. I called them about few days after the purchase date. I noticed something vibrating on a passenger side seat, and was making noises. I had to replace the tires for winter so had to get it serviced anyway. So I contacted them. Guess what, I had to wait a month to get it serviced. Why a month? they told me they only have 1 lift so they cannot promise how much time it would take. Estimate was half a day. Oh and they shut down the waiting area so basically I need to walk around the dealership for at least half an hour to get it diagnosed (not fixed) if I don't want to wait a month. I was very well pissed, called Key West Ford. They say they can do that in 3 hours. Why do I have to go through all these unprofessional incidents? I've never been this much disappointed after purchasing a new car. Ridiculous. I really wish I could speak to regional manager. What a shame.