I recently purchased a 2017 Lincoln MKC at Brown Bros.
While I was so impressed with the customer service we received via text and email, I was disappointed on the day we drove down from Kamloops to look at the car.
I had put a deposit on the car and we made it very clear we were extremely interested in the vehicle.
The car was in the middle of the showroom when we arrived and not out in natural lighting.
I asked for the small rock chips we saw in the photos to be touched up by the dealership and all they did was put the white paint in the console for me to do.
The car was only at half a tank of gas and I personally feel when I spend $44,000 and make a trip from another city to purchase the car, the least the dealership could do is send me on my way with a full tank to get back home. I paid cash for this vehicle and didn't have to finance or have a trade in so I felt like a full tank of gas seemed reasonable knowing the time I also saved from a finance perspective.
There was a wierd smear on the panoramic class roof and I had asked for it to be cleaned and it wasn't.
I get it was a Saturday and they were likely busy, but it isn't like they didn't know we were coming down.
I do love my new car even though I am parking it for the winter to protect it. I was grateful for my new hat. That was really nice that they did give me one after asking for it.
Thanks so much.