I had been a Brown Bros Ford customer since 1993. Over the years, I have purchased a couple of dozen new and used vehicles from this dealership.
Recently, I needed to trade in my current vehicle and purchase a new one. I contacted my go to Salesperson, Mark Wilkins, and explained my situation. I was assured that I would be treated fairly as a longstanding Brown Bros Ford customer.
The New & Used Vehicle Sales Manager, Jot Suman, came up with a trade-in value for my vehicle to which I expressed concern as it was an extremely low amount. Subsequently, a slightly greater trade-in amount was offered which I still felt was quite low. I was advised that this was the maximum amount that could be offered for the trade-in and was assured that this was a more than fair value given the market. However, I was not convinced.
I did some research and contacted other dealerships. What I found was that I had been significantly lowballed on my trade-in value by Brown Bros Ford. Trade-in offer amounts from the other dealers for the purchase of the same new vehicle were $5,000 to $8,000 greater.
Needless to say, I did not feel that I was a valued customer of Brown Bros Ford nor did I feel that I had been treated fairly by their sales management team. I advised Mr. Wilkins as well as the owner, Tim Brown, of this issue via phone as well as email; however, I received no response.
As a result, I took my business elsewhere. I purchased the new vehicle I was looking for from another local Ford dealership who provided a fair trade-in amount and who have made me feel as a valued customer.