Because I purchased a maintenance package with my new Ford Focus in 2012, I was bound to the dealership for my car tuneups. In the years that I have had my car serviced at this Centre, there has almost never been a time when I have found the service to be acceptable or that they have done what they identified they would do. I will state that the work actually completed by the mechanics has been for the most part, what one would expect. The mechanics are not the problem, the customer service and the pieces around the work are the concern. Examples include, 20 minute waits just to get to the service counter due to understaffing or under-training at drop of and pick up, no appointment booked when you do get to the counter
(The latest), requiring that their own technician rerun the same computer check that another accredited facility has done and making you pay for that, making you pay to update the onboard systems for running their software, only once in 7 years did they actually have time to wash and vacuum the car (and the one time they did was because they asked to keep it overnight on some other pretense as they had promised me that this time the car would be washed).
My expectations for car maintenance are minimal, I expect that when I make an appt. it’s on their books, I expect to be able to quickly drop the car off and to quickly pick it up (20min to stand and wait is far too long), I expect the work to be completed as promised and I expect not to be billed for problems the company has created. Lastly I expect that if a service is promised, it should be completed and completed within the timeframe identified. And I understand that if things on occasion are off, this is to be expected as well. What is unacceptable is for these things to be occurring literally every single time I go to this dealership.