52 British Columbia Ford Dealers

I had a great buying experience, the staff at cariboo... - Kaylaagibbs

I had a great buying experience, the staff at cariboo ford was great. Hunter is the guy to speak too straight up no BS. Bob was great and provided quick service. Thank you I love my new ride.

I have had an overheating problem in my Prius. - EDDY

I have had an overheating problem in my Prius. I have taken it to 5 other auto repair shops in the past 6 months, including a Toyota dealer. All 5 times the shops charged me for parts and labor and said "the overheating issue was fixed". None of these 5 failed attempts were successful. I took the Prius into Kicking Horse Ford. They gave me a nice loaner car while I waited for the part to come in and the repair to be completed. Super convenient for me. These people at this Service Department (including the mechanics) are very, very busy with repair orders. Stacks and stacks of orders. They not only completed my repair a week earlier than I thought. But for the first time in 6 months my Prius runs like normal without me worrying the engine is about to blow up! Amazing magic. The mechanic/technician even took the time in their busy schedule to show me my old water pump to show how it was damaged. In these times of bleak customer care Kicking Horse Ford’s service Department and mechanics/technicians are exceptional. Thank you.

I Purchased a new truck in Oct 2021 added a few extras to - Customer review

I Purchased a new truck in Oct 2021 added a few extras to the truck. My truck had to go to the chevrolet dealership in port alberni for some of the work. The manager Brett Brenneman offered to deliver my truck to Victoria when completed. When I received my truck a few weeks later it arrived with fine scratches all over the body of the truck as well on the windshield of the vehicle. The steering was finger tight. I contacted the manager and he agree to fix the damages. long story short the dealership never repaired the damages to the truck. I paid another ford dealership where I live to fix the steering wheel. I also forwarded my emails I had with Brett to the owner Will Pulford and he never responded to my emails. The Port Alberni Ford and Chevrolet dealerships are very corrupt and dishonest. They will gladly take your money. We all know how expensive vehicles are so I highly recommend shop else where for a new vehicle.

Hi JadeI just wanted to reach out and say THANK YOU... - nwidmer61

Hi Jade I just wanted to reach out and say THANK YOU once again for going above and beyond to help us out on our vacation. I understand that you literally made a miracle happen by fitting us into an already hectic schedule at your dealership. Not to mention your mechanics were prepared to come to us if needed. I can see why your dealership has 5 star reviews. You guys listened and understood the problem we had and did everything in your power to fix us up and get us on the road. For this I will be forever grateful. From my family to your Ford family, thank you so much for everything. Sincerely, Craig Widmer family, Michael Widmer family and Vanveen family

Took my truck in for a steering column replacement, got... - Just Want What I Paid For

Took my truck in for a steering column replacement, got the truck back with 5 things wrong. First was the lower part of the dash was re-assembled with the e-brake release handle BEHIND the lower dash. Second was the lovely white glue smeared all around the fuel selector switch on the black dash, Third was my turn signal switch no longer works properly. Tilt steering column was installed to replace fixed column so lovely hole was cut in my steering column cover, and not very professionally, just sloppy, and there was one other thing that I can't recall at the moment... I can't believe they would employ a "Master Automotive Technician" that would let that leave his bay. Service manager had the tech "Fix" the issues, which included a black marker to hide the glue on the dash from the fuel tank selector switch that was broke by the "Master automotive tech". Turn signals still don't work, even after I I had the turn signal switch replaced and the problem is apparently a broken plug. So now, I have a couple daily reminders about the quality work by that Ford tech and dealer didn't think it was their problem, just want you out the door and go away. Lovely...

Get sales to write down and comformation of what they said - Michael J. Susak

We were looking to purchase two vehicals. First one we bought and had great experience and all went well..with in a week of purchase. we looked at a second vehical which was a truck.. same sales man..but totally different experience. Now it brings in questions about statements they made about the first .. should stand behind your words.. I seemed to think the old sayings about used care salesman being a thing of the past.. mike

I bought a 2022 f350 from Julian, from start to finished... - kool7tee

I bought a 2022 f350 from Julian, from start to finished was first class service, We live in the mainland, but Family Ford is my first choice for purchasing another Vehicle

Bought 6 trucks and 2 suv from Watkin Motors since 2009. - Justme

Bought 6 trucks and 2 suv from Watkin Motors since 2009. I've always been treated very well by all staff. Highly recommended.

Efficient and Timely - johnnysmash

Great experience with knowledgeable personnel, great selection of vehicles, the salesman worked with me find exactly what fits my lifestyle and budget in timely manner.

Excellent service and staff - Aaronb94

We currently have a 2014 vehicle and are looking to trade it in for something newer. We havent made a decision on what type of vehicle we are looking for yet so we havent purchased anything. We went to denham ford just to look around at what they have and what their prices are just to keep our options open. Within two minutes we were approached by Gardeesh one of their sales associates who was super helpfull and very knowledged about the different types of vehicles. He had shown us a variety of different types of vehicles and then asked if we would like to test drive one. We ended up taking a ford fusion for a test drive (which was a very nice ride). Along the way he then explained all the different features of the vehicle and all the safety features/ratings. From there we went back to the dealership where we got a quote of how much we would get as a trade in value for our car. We were greeted by the sales manager Brent (who was super awesome aswell). We havent made a decision on a vehicle yet as we want to look at different types of vehicles to keep our options open. But whatever vehicle we decide on, we plan to do our buisness with Denham ford. Both people ( Gardeesh and Brent) were super helpfull and HONEST!! Weve gone in a couple times more where brent has helped us understand a couple different things that we were not to sure of with the contract of our current vehicle were in right now and we really appreciate that. Like i said we still havent made a decision yet on what we plan on getting, But denham ford is deffinately getting our buisness.. Keep up the good work guys, You all rock at Denham Ford

Dealt with mark at fort motors, great experience made... - Tyler

Dealt with mark at fort motors, great experience made everything easy and the team was extremely friendly and helpful. Would highly recommend this dealership. Purchased from out of town and the truck was as good as promised!

Fleets, stay away from here - Grant

Presented a fleet card and resistance was offered. Original estimate was $800 and they say they attempted to reach the fleet card company and claimed it was closed because they are back east... fact is the fleet card company was open. They would not release the vehicle unless the repair was paid by Visa. As soon as Visa became an option they pushed the bill up to $1100. Not honest at all.

UPSET CUSTOMER - Julia

Would NOT accept warranty of radiator ONE DAY after expiration and previous times of telling them and stopping in at their shop and plenty of phone calls!!! VERY UPSET!!!!

Kokanee Ford sold me a defective part - disappointed customer

My 2002 diesel F350 needed a new transmission, I called parts and spoke to David and asked him to order a rebuilt transmission. David ordered a transmission, but unfortunately, not a rebuilt one, he had one shipped from Chilliwack that was USED. The transmission did not work. I had to tow my truck from Nelson to Kokanee Ford in Creston. I requested that the used transmission be sent back and a rebuilt one, which I ordered in the first place, be sent. Kokanee Ford refused. They are not taking responsibility for their mistake. I had to tow my truck back to Nelson.....and then learned Kokanee Ford kept 3 parts to my truck, which they are not returning....very disappointed!!!