Terrace Totem Ford Sales

I’ve had consistently positive experiences with Terrace Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service depart Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service departments. It’s clear the dealership understands the unique needs of the Northwest BC region—offering a solid range of vehicles and support services that align well with local conditions, industries, and lifestyles. One area I’d like to offer constructive feedback on is specific to Pre-Paid Maintenance (PPM) customers. As someone who lives over 150 km away, I’ve found it logistically challenging to access routine service appointments. With the demands of full-time work, family commitments, and travel, coordinating scheduled maintenance can become disproportionately difficult. While the Quick Lane department consistently delivers high-quality service, the current requirement to pre-book even basic lube, oil, and filter (LOF) services creates a barrier—especially given that "Quick Lane" typically implies drive-thru or drop-in convenience. Suggestion for Improvement: I’d recommend that Terrace Totem Ford consider offering “Pre-Paid Preferred Customer” status for its prepaid maintenance clients. This could allow dedicated drop-in availability for oil changes and routine LOF services—honoring the original spirit of Quick Lane, while providing additional value for customers who’ve committed to the dealership long-term through pre-paid maintenance packages. Overall, I remain a satisfied customer and appreciate the service team’s hard work and courtesy. This suggestion is offered with the intent to enhance an already great customer experience and support those of us who travel long distances to stay loyal to Terrace Totem Ford. More

Excellent service. I had my tires changed over, back to summer tires. Roop was friendly, efficient, and thorough. I needed new nuts and he had some and ensured that I had my tires changed over, back to summer tires. Roop was friendly, efficient, and thorough. I needed new nuts and he had some and ensured that they were put on. I appreciate the honesty and care they put in to making sure my vehicle was safe. I was given a courtesy ride as well, and Clarence was wonderful. Prompt, friendly and made sure I got to and from work safely. I trust ford and will always take my vehicle there. More

Mikey in service is awesome to deal with he made my experience easy and was verry professional he worked around my schedual and made it work 10/10 experience easy and was verry professional he worked around my schedual and made it work 10/10 More

Fast courteous service with a smile. They kept me up to date on what was happening with my vehicle. They kept me up to date on what was happening with my vehicle. More

Friendly fast service . Was a air bag recall . Only issue was 1 1/2 years pryor the airbag did not arrive for tha appointment booked . Was told that they would call me when Was a air bag recall . Only issue was 1 1/2 years pryor the airbag did not arrive for tha appointment booked . Was told that they would call me when it came in . I did not recieve a call and forgot about it . Remembered , called the service department and they ordered it and this appointment was all good More

All the folks were very helpful and understanding, service was great and repair job was handled very well, Thankyou!!!! service was great and repair job was handled very well, Thankyou!!!! More

This was our second vehicle purchase. Always extremely professional. We have had excellent service by Dimitri. Always extremely professional. We have had excellent service by Dimitri. More

All the folks are great. Thanks I look forward to my next visit with ya Thanks I look forward to my next visit with ya More

Excellent service! From the minute you call to book the appointment, to when you pick up your vehicle after it's ready. Everyone is friendly, kind, knowledgeable, pric From the minute you call to book the appointment, to when you pick up your vehicle after it's ready. Everyone is friendly, kind, knowledgeable, prices are good and they have a good sense of humor. More

I was very disappointed with Totem Ford. I brought my car in for a wheel alignment and came out with a car that pulled to the right and had a crooked steering wheel. I asked if they had test I brought my car in for a wheel alignment and came out with a car that pulled to the right and had a crooked steering wheel. I asked if they had test driven the car, they said 'ooh yes'.But if it had been you would think a specialist in wheel alignment would notice such a thing Especially after I told them the initial problem was that it pulled to the right. I asked for a rear seal to be replaced, they chose to not do it without calling me despite being reassured they would call me if there were any issues. They never called. I saw the vehicle sitting in the lot for over an hour before I decided to go wait at the dealership. Stayed 15 min and went to speak with the young man at the desk who seemed surprised to see me. He said it was all done! But it cost $600 more than the estimate! This was for having less work done and a sloppy wheel alignment. Very disappointing. They just seemed to roll right over me never communicating with me, giving me inaccurate quotes. More