Terrace Totem Ford Sales

When I called to make the appointment, they were very friendly and courteous. I was given the soonest available time to get my winter tires put on as well as a service. Roop was knowledgeable, friendly friendly and courteous. I was given the soonest available time to get my winter tires put on as well as a service. Roop was knowledgeable, friendly and courteous. He even remembered that I needed valve caps from a few weeks ago! He made sure my car was in tip-top shape, gave me a detailed review of the service too. The courtesy car driver, Clarence, was kind, friendly and showed up promptly. I trust Ford in Terrace because of the service and honesty. I'd give them 10 stars and highly recommend them. More

Needed some warranty work done, they got me in quickly and everything was perfect. Big thank you to Mike in service and everything was perfect. Big thank you to Mike in service More

I have been dealing with Terrace Totem Ford Sales for many years now ! Including the work vehicle I was driving. I have had courteous interactions throughout and have nothing negative to say ! Includes many years now ! Including the work vehicle I was driving. I have had courteous interactions throughout and have nothing negative to say ! Includes service, sales and parts department personal. Thank you. More

was extremely easy to deal with, answered all my questions and was very efficient and professional questions and was very efficient and professional More

Very helpful. Excellent parts and service. All the people I dealt with were great! Thank you. Excellent parts and service. All the people I dealt with were great! Thank you. More

The dealership made me an appointment quickly and serviced my vehicle in a timely manner . serviced my vehicle in a timely manner . More

Thanks for the great service as usual and the wait time was not that long. was not that long. More

Thanks for the great service as usual and the wait time was not that long. was not that long. More

I was very disappointed in my Recall Appointment as the work was not completed at Terrace Totem Ford. Living in Northern BC, for me, to get to the nearest dealership is a 6 hour ferry ride followed by 2 h work was not completed at Terrace Totem Ford. Living in Northern BC, for me, to get to the nearest dealership is a 6 hour ferry ride followed by 2 hours of driving. I booked the recall appointment nearly 3 months in advance, to be told they did not have the parts on hand to do the work was infuriating and the clerk indicating that "they have a million dollars worth of parts in stock" was a curious justification. I guess for me, not the right parts...and wouldn't Ford pay for the recall parts not the dealership? The offer to bring my truck back, again, at my own expense and time was not appreciated. I love my F150 Lariat but this customer service was an embarrassment to Ford and Customer Service in general. More

I have been a customer for 6 years now, always great service, friendly and knowledgeable. service, friendly and knowledgeable. More