Terrace Totem Ford Sales

The sales team at Terrace Totem Ford is incredibly helpful, knowledgeable, and understanding. They go above and beyond to ensure that customers feel supported and confident throughout the entire car-b helpful, knowledgeable, and understanding. They go above and beyond to ensure that customers feel supported and confident throughout the entire car-buying process. Their expertise and genuine approach make every interaction a positive and smooth experience. While the service at Quick-Lane is efficient and reliable, it’s worth noting that it may not always operate as a true "quick" lane. At times, the wait can be longer than expected for a service that's marketed as fast and convenient. However, the quality of work and customer care is consistently high, making the experience overall positive, even if it takes a little longer and requires advanced booking. More

I had to take my vehicle in for new brake pads. I was able to get an appointment within a week of phoning and was provided a quote before confirming the appointment. I had to use the customer shu I was able to get an appointment within a week of phoning and was provided a quote before confirming the appointment. I had to use the customer shuttle to and from the dealership, but the driver was polite and the service prompt. Received a phone call shortly into my appointment time letting me know my rear rotors needed replacing due to rust inside and out. This only added a little time to my appointment and was completed within the afternoon. When I arrived at the dealership to pick up my vehicle, I was shown the very rusty rotors. The customer service is always great, and it is very easy to get an appointment quickly. More

Good service, the 2 front people are helpful, smiles, communication is great. They have gone the extra mile for me in the past few visits. communication is great. They have gone the extra mile for me in the past few visits. More

Nice and fast oil change for my pickup. in and out in 30 mins. Done. in and out in 30 mins. Done. More

Salesman was good with information on questions I asked about a number of requirements I had for the truck. Before purchase updated me quickly on savings to be had for price reductions for paying cash inst about a number of requirements I had for the truck. Before purchase updated me quickly on savings to be had for price reductions for paying cash instead of financing. Good explanation of truck details prior to us taking truck. I still have a lot of things to get used to with the new technology but it’s getting better each day. More

Well, it's tire change season! I called for an appointment, Mike was very friendly and got me an appointment right away. Roop was friendly and knowledgeable. Changed my tires qui I called for an appointment, Mike was very friendly and got me an appointment right away. Roop was friendly and knowledgeable. Changed my tires quickly, texted updates and offered a courtesy ride to and from the appt. Clean shop, friendly atmosphere. I trust Ford. More

Service from Quicklane is fast and friendly, good people working there, easy to get appointment working there, easy to get appointment More

Salesperson was patient and respectful, returned my calls and explained the options with the truck I purchased. He even offered to spend some time after my purchase to help me understand some of the electro and explained the options with the truck I purchased. He even offered to spend some time after my purchase to help me understand some of the electronic options. More

Excellent staff very knowledgeable and friendly makes it an easy choice for vehicle servicing. The service manager goes above and beyond cant say enough. an easy choice for vehicle servicing. The service manager goes above and beyond cant say enough. More

Sales, Parts, Service, Quick Lane, and Ownership are extremely efficient and very helpful. For other dealers, Totem Ford is an example of how to serve the motoring public. I will return often. extremely efficient and very helpful. For other dealers, Totem Ford is an example of how to serve the motoring public. I will return often. More