Terrace Totem Ford Sales

Thank you Terrace Totem Ford and especially Dimitri. Your service was top notch from beginning to end. You delivered exactly what we were looking for. Your attention to detail is what keeps us buying lo Your service was top notch from beginning to end. You delivered exactly what we were looking for. Your attention to detail is what keeps us buying locally. Exceptional service. Thank you again . More

I was nervous about buying a truck. I had a lot of questions. Shane took the reins, which I appreciate, I trust him. He made sure to answer ever question, provide support and knowledge I had a lot of questions. Shane took the reins, which I appreciate, I trust him. He made sure to answer ever question, provide support and knowledge. He was honest and reliable. I am very pleased with my purchase and the service I received. He also celebrated this huge milestone with me! More

I’ve had consistently positive experiences with Terrace Totem Ford. The staff are always pleasant, professional, and friendly. Totem Ford. The staff are always pleasant, professional, and friendly. More

Had a lube oil and filter change. Was in and out with good service. Cool Was in and out with good service. Cool More

I was treated with respect, also the service was good as expected and swift as promised expected and swift as promised More

Great service and fast transaction from Jeff and team. Will definitely recommend them to everyone. Will definitely recommend them to everyone. More

Had a text message to remind me of my upcoming appointment. when i brought my vehicle in everyone was helpful and efficient, I was notified by text when my vehicle was done, and they explained appointment. when i brought my vehicle in everyone was helpful and efficient, I was notified by text when my vehicle was done, and they explained what was done to fix the issue. More

Super appreciated Mike and the service he provided in the service department. I was having issues with my shifter and he helped me through a very stressful situation when I was stranded with my vehicle. Than service department. I was having issues with my shifter and he helped me through a very stressful situation when I was stranded with my vehicle. Thanks so much Mike! More

I’ve had consistently positive experiences with Terrace Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service depart Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service departments. It’s clear the dealership understands the unique needs of the Northwest BC region—offering a solid range of vehicles and support services that align well with local conditions, industries, and lifestyles. One area I’d like to offer constructive feedback on is specific to Pre-Paid Maintenance (PPM) customers. As someone who lives over 150 km away, I’ve found it logistically challenging to access routine service appointments. With the demands of full-time work, family commitments, and travel, coordinating scheduled maintenance can become disproportionately difficult. While the Quick Lane department consistently delivers high-quality service, the current requirement to pre-book even basic lube, oil, and filter (LOF) services creates a barrier—especially given that "Quick Lane" typically implies drive-thru or drop-in convenience. Suggestion for Improvement: I’d recommend that Terrace Totem Ford consider offering “Pre-Paid Preferred Customer” status for its prepaid maintenance clients. This could allow dedicated drop-in availability for oil changes and routine LOF services—honoring the original spirit of Quick Lane, while providing additional value for customers who’ve committed to the dealership long-term through pre-paid maintenance packages. Overall, I remain a satisfied customer and appreciate the service team’s hard work and courtesy. This suggestion is offered with the intent to enhance an already great customer experience and support those of us who travel long distances to stay loyal to Terrace Totem Ford. More

Excellent service. I had my tires changed over, back to summer tires. Roop was friendly, efficient, and thorough. I needed new nuts and he had some and ensured that I had my tires changed over, back to summer tires. Roop was friendly, efficient, and thorough. I needed new nuts and he had some and ensured that they were put on. I appreciate the honesty and care they put in to making sure my vehicle was safe. I was given a courtesy ride as well, and Clarence was wonderful. Prompt, friendly and made sure I got to and from work safely. I trust ford and will always take my vehicle there. More