It was that time of the year! My Escape Titanium reminded me it was running out of oil at the same time that the dealership send me a reminder. It is nice I don't have to worry about it,, just tell me when I have to show up! Will was my Service Rep, he was attentive, and gave me valuable advise when I addressed questions. I am happy with everyone I have dealt with at the dealership since I became a customer in 2018.