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Suburban Motors

Victoria, BC

1.5
47 Reviews

3377 Douglas Street

Victoria, BC

V8Z 3L4

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47 Reviews of Suburban Motors

July 30, 2022

The WORST service and sales experience of my entire life. Rude and they treat customers with total contempt. They are disgusting. More

by agoodperson22
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
KELLY MASON
January 14, 2022

After purchasing a 2021 Mustang Mach E, then realizing it was the wrong vehicle at the wrong time for me personally, I went back to Suburban Motors of Saanich on Vancouver Island and traded the 2021 Mustang More

by murmurpictures
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Matt McLennan, Peter Atwal, Justin Sotkowy
September 02, 2021

Multiple repeated issues with USB hub but intermittent faults still happening - not charging cell phone. Dealer tested with their cable and my cable with no faults found More

by Bob
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
NA
Sep 02, 2021 -

Bob responded

Thank you

July 01, 2021

I took my 2011 f150 in for a tune up new plugs oil etc and ask them to check out the tpms as the light was on and the tires were at proper pressure, well hundreds of dollars later and after putting in a n More

by 150viscount
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Erick in customer service
December 08, 2020

Worst dealership in town! They do not stand behind their work and will give you the cold shoulder if you have any issues. Albeit, the work done to my vehicle was a recall few years back however I have j More

by William
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Ian Jones
April 04, 2020

I've taken my vehicles to Suburban for repair Now and then over the last 30+ years and have always enjoyed the consistent professionalism and customer consideration provided by all their service represen More

by Mark D.
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Service manager Ian Jones
November 20, 2019

30 year customer notices decline in customer service Remember the days of great customer service? I do and I haven't seen it recently at Suburban Motors. When Rob the shop foreman was overseeing the se More

by Dissapointed
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Morgan, Steve
October 03, 2019

Repairs and service Took my 2017 F150 truck in for ICBC repairs The work was poor and sloppy the service was garbage. The truck came out in worst shape than it went in More

by Pete
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dont remember
August 18, 2019

Used vehicle purchase Pleasant experience purchasing a used vehicle from this dealership. Matt was able to hold the vehicle for us until we could come look at it and they f More

by Will R.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Maillot; Dave Cao
June 23, 2019

Absolutely embarrassing experience I used to be happy with suburban motors until Loyalty Manager Chris Brookes called me into the office. Before I start, I do want to say that I did put More

by Laura
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Brookes, Loyalty Manager
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