Suburban Motors

Dishonest business practices! I would not use them Dishonest business practices! I would not use them again after this last service. I even wrote to them to explain my concerns and offered them an Dishonest business practices! I would not use them again after this last service. I even wrote to them to explain my concerns and offered them an opportunity to address. That was three weeks ago and they haven't even responded. So, to help you understand why I think they are dishonest, here is the text of my letter to them. Read for yoruself, would have felt teh same way as me? Text of letter --> "I had our 93 Explorer with you for the day last Wednesday for some service diagnostic, and one aspect of that service has given me great concern sufficient to question whether I would ever use your services again. I will explain. The service representative called me mid morning to advise that the vehicle’s brakes needed replacing at some $1,600+ in cost. I advised that I was not in a position to proceed with the at this time, and that I would pick up the vehicle and pay for the diagnostic services. Your service representative, then repeatedly emphasized that the vehicle was in such a dangerous state of repair that if the vehicle was to leave the lot, then it must be towed away and not driven. We concluded our telephone discussion with me saying that I would arrange for the removal. Some ten or so minutes later, I received a call back from the same service representative advising that the mechanic had made necessary adjustments to the vehicle and that it was now completely safe to drive away! I have reflected on this over the weekend and also discussed with others. I have arrived at only one conclusion and that is that your service representative was intentionally lying to me and trying to scare me into committing to an expensive repair. If you have another interpretation, I would appreciate hearing of it. This encounter has questioned my trust in using Suburban into the future. But as I have valued your past services, I want to offer you this opportunity to address my concerns." More