Prince George Ford

Experience was enjoyable. Got to have a good look at the vehicle. 2003 Buick Lesabre. Pleasant personality, not too overbearing. Willing to negotiate. Got to the point but was easy to work with.

Great experience overall! Ford is family focused and there to help you, and get you into a vehicle that is best matched. Garth found us the perfect truck that met all our needs including price! Thanks again to everyone at ford for helping my growing family into our new F150! Garth, Phil, and Mel and the shop team! You rock!

Sales people are fantastic to deal with, in my case, Robert Hough and Rob Bassermann. They always follow up and go out of their way to accommodate you when there's a problem. I will definitely go through them if I buy a new vehicle with factory warranty. I definitely wouldn't buy a used vehicle here again. Service department is beyond useless. I had two issues within the first few weeks of owning the second of two vehicles purchased at the used side last September (a 2013 Ford). The first thing to pop up was that the starter would whirr and grind without actually starting the vehicle every once in a while. When referred to service, they ordered a part that seemed unrelated to the starter. I tried to emphasize that it was the starter making the noise and not the engine. Because they couldn't replicate it, they proceeded to replace the part they ordered in. The starter still occasionally does the same thing to this day, the most recent time being way down a backroad out of cell range. The second issue was with the brakes. Whenever I would turn right, there would be a squeaking/squealing noise consistent with the speed the wheels were turning. Determined it was coming from the front passenger wheel and got in contact with the dealer since it still within a few weeks of driving it off the lot. They put me in contact with someone at the service desk. Had to play phone tag to finally get the truck booked in to get looked at. Dropped it off for the day and went to work. They drove it around, couldn't replicate the noise, and called it good without putting it on a lift. I heard the noise again, they took it for the day again.. did this on 3 or 4 occasions, same thing. At this point, Rob (the sales manager) took the truck for a few days to see if he could replicate it, and let me use the loaner truck (thanks again!). He heard it, and the service dept decided it was the heat shield behind the brake components causing the problem because the noise went away after bending it around a bit. The noise came back. I took the front brakes apart in the driveway to find that the pistons in both front calipers weren't retracting properly, the inner brake pads on both sides were seized in place (had to hammer them out after the whole caliper was removed) and had significantly more wear than the outer pads, and nothing that could have been greased when the dealership had it 4-5 times was greased. They clearly didn't bother opening up the caliper. I ended up replacing front pads rotors and calipers myself instead of going back. I would buy a new vehicle from them again for the sales folks, but would take it to another ford dealer for any warranty work.

I brought my car in for service today and I must say your friendly and courteous customer care is outstanding ,I was very impressed ,thank you very much I will definitely be coming back for service Robin Stack

Had a great experience with Steve Allan! I walked out a happy customer with a really nice pre-owned Ford Ranger 4X4 which was exactly what I was looking for. Staff were very friendly and efficient.

I worked with Patrick on the purchase of my new vehicle. He was a pleasure to work with. He was able to answer all my questions. I would definitely recommend PG Motors

Very welcoming and accommodating group. Purchasing my new truck was a breeze with them. Any questions or problems I had, they had a answer. Big thanks to Patrick and Cheryl.

This Is mine and my wife’s second purchase from pg motors and we still stopped in before we purchased our 2019 F-350 for friendly chats with Jim Dimor and have always been treated very very very well by him he has gone above and beyond in accommodating us in our service experience and highly recommend him in you visits and your future purchases Sincerely Eugene and Tammy

Brought my 2017 F-150 in to get the moonroof checked , only to be told I would have to bring it back to supposedly get the whole thing changed. I can tell it wasn’t all changed , and to my horror when I got home , I noticed it was still leaking. Called the service department and was told that they all leak a little, which is b.s. I e-mailed the manager twice and never got a reply back to see how I can deal with it. I live on Haida Gwaii and have already spent thousands of my own money to get there twice and it’s still not fixed. My family have purchased many vehicles from this dealership and I am not sure if I will purchase from here again.

Quick service, no pressure, pleasant people. I totalled my car on Dec 10. Made contact with Patrick that afternoon, ICBC write off by noon Dec 11th, the new car was mine that evening. Drove down 330k on Dec 16th, cleared all the financial details on the phone while driving down to PG, car was in the lot ready to go. Everything done by email, text and phone call. Well done Patrick and Claudia