Sales people are fantastic to deal with, in my case, Robert Hough and Rob Bassermann. They always follow up and go out of their way to accommodate you when there's a problem. I will definitely go through them if I buy a new vehicle with factory warranty.
I definitely wouldn't buy a used vehicle here again. Service department is beyond useless. I had two issues within the first few weeks of owning the second of two vehicles purchased at the used side last September (a 2013 Ford). The first thing to pop up was that the starter would whirr and grind without actually starting the vehicle every once in a while. When referred to service, they ordered a part that seemed unrelated to the starter. I tried to emphasize that it was the starter making the noise and not the engine. Because they couldn't replicate it, they proceeded to replace the part they ordered in. The starter still occasionally does the same thing to this day, the most recent time being way down a backroad out of cell range.
The second issue was with the brakes. Whenever I would turn right, there would be a squeaking/squealing noise consistent with the speed the wheels were turning. Determined it was coming from the front passenger wheel and got in contact with the dealer since it still within a few weeks of driving it off the lot. They put me in contact with someone at the service desk. Had to play phone tag to finally get the truck booked in to get looked at. Dropped it off for the day and went to work. They drove it around, couldn't replicate the noise, and called it good without putting it on a lift. I heard the noise again, they took it for the day again.. did this on 3 or 4 occasions, same thing. At this point, Rob (the sales manager) took the truck for a few days to see if he could replicate it, and let me use the loaner truck (thanks again!). He heard it, and the service dept decided it was the heat shield behind the brake components causing the problem because the noise went away after bending it around a bit.
The noise came back. I took the front brakes apart in the driveway to find that the pistons in both front calipers weren't retracting properly, the inner brake pads on both sides were seized in place (had to hammer them out after the whole caliper was removed) and had significantly more wear than the outer pads, and nothing that could have been greased when the dealership had it 4-5 times was greased. They clearly didn't bother opening up the caliper. I ended up replacing front pads rotors and calipers myself instead of going back. I would buy a new vehicle from them again for the sales folks, but would take it to another ford dealer for any warranty work.