We wanted to purchase a tonneau cover for our pick up. The parts department advised us that they had one in stock and the service department booked us in for installation on a Saturday morning. We arrived 15 minutes before our appointment. The service department said it would take about an hour to install the cover, so we ran some errands (on foot) while waiting. We were walking back to the service department an hour later, when our phone rang. It was the service department advising us that they did not have the cover. When we got back to the service dept. we asked why it took an hour to let us know they didn't have a cover. The service advisor told us that they had just started the job, and realized they did not have the cover in stock. He seemed to think it was okay to have had us walking around in the cold for an hour for nothing. He then proceeded to blame everything on the parts salesman and told us we would have to wait until next week to find out what went wrong. We asked if he could call another Ford Dealership in town to see if they had one, and he told us he could not because he was a service advisor, not a parts salesman. He offered no apologies. The Service advisor told us that someone would call us Monday morning to let us know when they could get another tonneau cover in for us. We left, and drove straight to their competing Dealership and had the tonneau cover we wanted installed within 45 minutes. We never received a follow up call from Magnusson Ford. Needless to say, we will never return to Magnusson Ford.