Island Ford Superstore

Drove from Victoria to Duncan for a specific vehicle that was advertised. I was contacted by Rob who encouraged me to come up. He knew the vehicle I wanted. When I got there I was told that the vehicle (ther was advertised. I was contacted by Rob who encouraged me to come up. He knew the vehicle I wanted. When I got there I was told that the vehicle (there were 3 of them advertised) wasn't for sale as there was a recall on them and no idea when/if the part would show up. When asked why do they advertise vehicles that are not for sale he said something about advertising and they didn't want to keep putting ads on/off when there's recalls so they just leave them. He then offered a different vehicle at -of course- a higher price. I find this to be highly unethical! More

Dave and Sandra make sure they get to know you this way they can help you get what you want when you need it, the 2 best words to describe the feeling they give me is trust and confidence they can help you get what you want when you need it, the 2 best words to describe the feeling they give me is trust and confidence More

Bois was fantastic with ensuring all my vehicle service needs were accomplished. He took the initiative to ensure previous shortcomings experienced before were addressed and not repeated. needs were accomplished. He took the initiative to ensure previous shortcomings experienced before were addressed and not repeated. More

I have purchased almost a dozen vehicles from Dave at Island Ford, couldn't ask for a better experience. Island Ford, couldn't ask for a better experience. More

Have dealt with Dave many times over the years, and have always found him to be very helpful. always found him to be very helpful. More

Jeff helped me with the purchase of my truck and was great to work with. Top notch service and overall experience. Very happy with the truck! great to work with. Top notch service and overall experience. Very happy with the truck! More

This review is not about purchasing a vehicle as the sales representative was outstanding. This review is about the frustration of having the company ensure the install of a level 2 charger in a timely sales representative was outstanding. This review is about the frustration of having the company ensure the install of a level 2 charger in a timely manner. Briefly, purchased a brand new electric vehicle. Promotion was a level 2 charger with install. Well it’s been 8 weeks and the work is not done or even scheduled. Island Ford has basically said it’s not their problem as the work is contracted out. I don’t entirely agree with that assertion, as island Ford should be upfront and honest about the time it takes to get the work done. Solutions should be offered and it sure would be nice to be treated the same way as we were when we were buying the vehicle. Perhaps I should have asked more questions ahead of time. Again, this poor review is not about the sales experience it is to do with the Island Fords poor customer service after purchase. I hope this review gets people asking questions and getting answers ahead of time so you do not have to experience what I am going through. Update: I contacted the electrician recently assigned the order and explained my frustration with the delay. They went out of their way and rearranged their schedule to accommodate me. Thank you to Island Electric Company! More

boris was born ready to multitask. he endures my antics, which most can't fathom. dave is great as well, but if you see boris in action, you'll understand how much discipline it takes he endures my antics, which most can't fathom. dave is great as well, but if you see boris in action, you'll understand how much discipline it takes to have the level of focus he has to manage all that. only man with an office job i respect, but he's genuinely a natural at making a place feel familiar enough to hurkle a durkle post dilly-dally. IF BORIS IS READING THIS, CALL SAUNIA!!! i don't approve most so now is your time to GET IN THERE MAN. love ~s More

Conveniently located and staff ready to help but did not feel pressured at any time feel pressured at any time More

Matt was excellent. Very easy to deal with, very fair negotiator. Beyond happy with my car. Would highly recommend buying a car from Matt. Very easy to deal with, very fair negotiator. Beyond happy with my car. Would highly recommend buying a car from Matt. More