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Island Ford Superstore
4.8
938 Lifetime Reviews
6456 Norcross Rd, Duncan, British Columbia V9L 6C5 DirectionsSales: (877) 546-0436
Service: (888) 429-0817
Parts: (250) 748-3107
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 8:30 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 938 reviews
January 23, 2020
"Time to come and see Matt and the Team at Island Ford"
- GregWe lease a 2017 Ford Escape from Matt at Island Ford and the lease is coming up, keep your eyes on the used car lot this is a great vehicle. I will be in to see Matt pretty quick as his professional approach and experience is a confidence builder for us when acquiring our new vehicle. It's always a tough choice as we have been Fordies for a very long time and they have a great lineup. Greg
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Helpful January 02, 2020
"I bought a used car from the dealership based solely on..."
- PaulkstarrI bought a used car from the dealership based solely on past experiences with Dave. In fact the car I purchased wasn’t even a Ford (sorry Dave). I received a fair trade for my truck and i didn’t even negotiate the price of the vehicle I purchased because I know that Dave will treat you right. Dave believes in establishing relationships and earns your business. I will only buy a vehicle from Dave “Ford” Faithfull - he is the best in the business. We can’t be happier with how we were treated. Paul S
Read MoreDecember 31, 2019
"Our family just bought our third vehicle form Dave. Just..."
- RyanOur family just bought our third vehicle form Dave. Just called him told him what we wanted it was ready the next day. He explained everything about the vehicle to us. Great experience would definitely recommend him to anybody.
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December 31, 2019
"Thanks Dave"
- kpowersReally enjoyed the Over the Top service from Dave Faithfull , great guy!Makes you feel like your talking to a family member , not your average salesman , that's for sure ! Love my new F-150. Thanks again!
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December 28, 2019
"Wonderful experience with all the staff at Island Ford,..."
- AlaiaWonderful experience with all the staff at Island Ford, Dave made purchasing my first car a great experience! I was hesitant about going in, but I’m so happy I did! Thank you Ford and a huge thank you to Dave! Also a huge shout out to Mitzi and Taylor in the finance department who were extremely helpful and kind!
Read MoreDecember 05, 2019
"Know their customers treat them like family"
- heatheranddennisWe have bought numerous vehicles from here. They treat you like family, letting you think over your purchases, acknowledging the fact that a new vehicle is a huge financial investment in any family income. Their attitude is one of supporting you in buying the best vehicle with the appropriate options that will supprt your lifestyle that's in a price range that will fit into your family budget. The result is you go.home with a vehicle you love and do not have buyer remorse on the price you paid at each payment you make. They do not try to upsell or pressure you into something you neither need or can afford , then the great service support after, makes you want to only deal with them. Thanks guys. Heather and Dennis
Read MoreDecember 03, 2019
"Great Place to buy a Car!"
- bphillipsOur experience with Dave Faithfull was second to none! Dave helped us with our vehicle purchase and we couldn't be happier. Everyone at Island Ford is friendly and helpful. We would definitely recommend that you give Dave a call, you won't regret it!! Thank you very much for everything!
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November 29, 2019
"Another Awesome Ford Product"
- Scott H.No reason to go anywhere else, when you have it all at Island Ford Superstore ! Best Customer Sales & Service on Vancouver Island. I'll be back
Read MoreNovember 24, 2019
"We only came to lock..and we had the pleasure of meeting Abe"
- rdwhittinghamWe had Abraham as our salesperson and he was awesome.Highly recommend him as he figured out exactly what we wanted, he recommended a vehicle, and after the road test that was the one for us.
Read MoreNovember 19, 2019
"Even From My Lawn Chair in Hawaii, David Made it Easy!"
- MontyDavid Ford Faithfull provides the best customer service I have ever experienced. He makes the deal work for me. I texted him and emailed him what I wanted while I was on a holiday in Hawaii, and he went to work. We negotiated and completed the purchase of a new Ford for my wife, while I was on a beach in Maui. He had the vehicle ready for me when we got home and personally delivered it. That is service. That is why I will call him again. David provides the same high level of assistance to our business when we need new pickup trucks, and has become a friend to all of us.
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