"Best Dealership on the Island!"
One of the best dealerships I have been to. The sales team worked with us to find the right vehicle and the right price. The service department has been excellent with routine maintenance and repair work. And now with the customer relations department up and running any problems that are discovered are addressed immediately. They are a highly dedicated group of people with the goal of not just selling you a vehicle, but the right vehicle.
"My experience with Island Ford"
- Duke of Sooke
I've received the best of service with Island Ford. In fact I cannot find the right words to say the service I've received in the last week from Deanna our service Rep that would explain the excellent service we've received from her and the kindness from the customer service rep on our visit to Island Ford. It's an above excellent dealership..
"Best dealership experience ever!"
- Amrit Singh
I’ve done over 50 deals with deals in my life for myself/friends/family. This was my best experience ever. Got good value on my motorcycle for trade in and a great price on the Ford Taurus I bought. The finanacing was approved in 15 mins. Vehicle was welll prepared and FUELED!!
"Tremendous customer service "
I had been looking for a newer Ford F-150 for several months but had been unable to find an acceptable truck in my price range. I contacted Island Ford and was fortunate to speak to Ivan Pham about a truck I saw on the website. The short story is the truck had some issues from the previous owners but Ivan and Dan made sure it was in all taken care of before I came over from the mainland. I'm sure they could have done less and still sold the truck. Instead, they stood by the price they quoted and made sure the entire truck had been gone through. The entire staff did an exceptional job. I could not be happier with my truck and will definitely return when I need another truck.
Other Employees Tagged:
"Highly recommend this dealership!"
- Dave & Dianne Shaw
We have bought many vehicles over the years but this was hands-down the best experience we have had. Every employee was friendly, polite and considerate even just in passing. There was no high pressure or gimmicky sales techniques. We bought our Chev Silverado there today from Kyle and Bryan. They bent over backwards for us even though it was a used vehicle and not a Ford. Everyone was amazing! This will definitely be our first (and I am sure our last) stop next time we are out vehicle shopping. Thank you!!
"First time financing "
My sister inlaw referred me, wasn't sure I was going to be approved, but they got me approved :) thank you again Kyle and the rest of the team at island Ford !!
Other Employees Tagged:
"Excellent experience. F150 Tim from Nanaimo"
- Tim in Nanaimo
Kyle Martin was an excellent representative for your company. He was fully knowledgeable about the products. Very professional with the right balance of being very personable. Kyle worked hard to get the truck I wanted for the price I was happy with. When the time comes for a new vehicle Kyle will be the first person I go see. And I recomend him to everybody who is in the market to purchase a car or truck.
Other Employees Tagged:
"Excellent Service Experience and Sales Followup"
- Randy P
I took a chance at getting a service done to my F150 while driving through town, with no appointment. The service staff was awesome enough to get me in immediately and get the required service done promptly, plus they found and fixed a few other things that needed attention (at no cost to me).
I had a chance to catch up to Kyle (my sales person) and get some advice while waiting.
Parts Department was great, Service Department is on top of their game, Sales staff attentive. Didn't miss a beat.
"Kyle is absolutely excellent in the service he provides. "
- Annette H.
They try their best to meet your needs. They provided me with alternate transportation when they weren't required too. We were waiting for a new part for our new truck at the time.
The dealership will go above and beyond. Our sales rep Kyle treats you like a person not just a customer. He truly cares about your satisfaction and more. He made sure everything was great and continues to do so.
Susie is always friendly and helpful when we bring in our vehicle for service as is Deanna.
I highly recommend this dealership as you will find your a member of the community and the Ford family.
"Just fantastic. "
- Dagmar Goeschick
This is the 3. Vehicle we bought at the dealership. Kyle helped us the second time to find the best and right truck.
He is the most trusted person for us when it comes to such a financial decision.
If he is not there we would not buy a car. We will wait just for him.