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Island Ford - Service Centre

Duncan, BC

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62 Reviews

62 Reviews of Island Ford - Service Centre

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May 27, 2022

To the woman who threatened to repo my best friends car, As her first new car, she thought she was doing the right thing by bringing her car in to the manufacture. To build a relationship with a service More

by vifly
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Cathy Shoemaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

My truck is old and certainly not the nicest coming in for service, but Boris always provides me with the same excellent service that I am sure he gives to each of his clients. I really appreciate the har More

by T Duke
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Boris Jurcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2020

The woman (not sure which one) on the other end of the phone wouldn't let me explain what I needed done. She just wouldn't shut up. It was like she had a prepared speech and was eager to get through it an More

by clpackrat
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Deanna Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Shoemaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leana Ring
November 25, 2020

Ford Island Superstore, and in particular Cathy Shoemaker provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this deale More

by Jason Wagenaar
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2019

Boris the GREAT! So happy with the Duncan Ford Service Centre and especially Boris Jurcic and Susie Irvine. They have always taken great care of me and my cars. More

by HelenaJ
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Boris Jurcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abraham Lee, Susie Irvine
September 21, 2019

Service Department I just want to give a shout out to the service department. When I have brought my 2016 Escape in for service, the concern has been addressed to my sat More

by Bob McClelland
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Trevor McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2019

Service Advisor & Service Detailer were excellent I arrived on Vancouver Island (from Cranbrook) for business purposes and due to mileage required "The Works" service package on my Ford F-150: change More

by Tom T.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Reimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Jurcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2019

always a job well done thank you Boris for your dependability, consistency and general excellent customer service when servicing my ford f150. you help keep the down time fo More

by craig j
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Boris Jurcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derren Jesson
April 02, 2019

Great, old fashion service I left my truck for the day with Leana, the Detailing Manager. When she called me , (earlier than she had promised) the truck was ready and looked te More

by Brent
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Leana Ring
March 26, 2019

GREAT FOLLOW UP I have dealt with Island Ford and Dave Faithful for many years. They have always treated me well, and made sure my needs were met. Recently I had a le More

by 1964AEC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Faithfull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derren Jesson
1
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