We bought a used vehicle in two years ago and had purchased the prepaid service package from them. We also bought winter tires shortly thereafter. We had the winter tires on for half a season (and not very many km because we only drove short distances) and the staff already were trying to sell me new winter tires, telling me I didn't have much tread left on them. I said, "excuse me? I just bought these tires a few months ago from you".... and they immediately backpedalled and awkwardly changed their tune. Those tires were essentially done at the end of one and a half seasons. I would also never purchase the prepaid service package again, as it always seems like a rush-job. I brought the vehicle in for the last service in the fall and was told that a tire rotation and balance was part of the service, but when I went to put my winter tires on I could tell this wasn't done because the tires were corroded on and I couldn't get them off (after only a couple of months). Additionally, when we were trying to buy another small car for our family, we tried to negotiate the price and they wouldn't talk in terms of the full price of the car, just trying to convince us to come up with the payment amount that was in our budget. It felt like they were trying to hide something and they came across as the stereotypical smarmy car salespeople. Never again will I make a purchase from this dealership and I will never recommend them to anyone. I'll probably also never buy a Ford again because the trust just isn't there.