Island Ford - Service Centre

After discussing an issue with the lack of support I received from the service department with the sale associated, I purchased the vehicle four months prior. This issue was unable to be quickly resolve received from the service department with the sale associated, I purchased the vehicle four months prior. This issue was unable to be quickly resolved as I was told by the staff it was my fault for not booking a problem which just happened that day two months prior. The response upset me as I have spent much money on warranties to ensure I do not run into these issues. Trevor approached me in the middle of the dealership, demanding I state I was wrong and sorry for my frustration. "This was my fault for not better planning and planning my life around Ford." How dare I expect their service? All I wanted was to be able to go to an expensive course next week and ensure Ford honoured the warranty the staff at this dealer raved about. Trevor lacks customer skills, and the team after this man's outburst was not good. I recommend running for the hills at this service centre as you will be on foot while Trevor spends his time yelling at customers. More

This team of professionals were phenomenal when it came to customer service and making the process so streamlined and painless. I couldn’t be happier with my experience with Simon and the finance team at i to customer service and making the process so streamlined and painless. I couldn’t be happier with my experience with Simon and the finance team at island ford. They really put my mind at ease when it came to the stress of finding a vehicle that worked with my budget. They’re truly an unreal group of men and women over there! More

To the woman who threatened to repo my best friends car, As her first new car, she thought she was doing the right thing by bringing her car in to the manufacture. To build a relationship with a service As her first new car, she thought she was doing the right thing by bringing her car in to the manufacture. To build a relationship with a service department close to her. Never could I have imagined receiving the call I did following the interaction she had with you. How dare you? How dare you talk to some one in such a way. I hope you never speak to someone this way. I hope that you take some time to think of how something like that would make someone feel. Who do you think you are? You are not the bank, you are not the dealership that sold her the car in the first place, you are a service advisor. Your Job primarily being responsible for managing customer requests for maintenance and repairs, providing excellent customer service to customers, writing repair orders, communicating with customers about the status of work, collecting payment for services, accurately handling cash and credit payments, & selling additional services, including parts and accessories where appropriate. Not to make comments "you're lucky you came back to pay or else I would have hated to come to your house and repo your car" in a condescending tone with a smile on your face. If your store policy required payment in full, you should have just said that. Rather than telling her it was okay to do her daily limit the day of pick up and the remaining balance the following day. More

My truck is old and certainly not the nicest coming in for service, but Boris always provides me with the same excellent service that I am sure he gives to each of his clients. I really appreciate the har for service, but Boris always provides me with the same excellent service that I am sure he gives to each of his clients. I really appreciate the hard work he's put in to keep my vehicle in good shape and running well. More

The woman (not sure which one) on the other end of the phone wouldn't let me explain what I needed done. She just wouldn't shut up. It was like she had a prepared speech and was eager to get through it an phone wouldn't let me explain what I needed done. She just wouldn't shut up. It was like she had a prepared speech and was eager to get through it and onto different things. Decided to take my business else where More

Ford Island Superstore, and in particular Cathy Shoemaker provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this deale provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this dealership has such a good customer service rating. Thank you! More

Boris the GREAT! So happy with the Duncan Ford Service Centre and especially Boris Jurcic and Susie Irvine. They have always taken great care of me and my cars. So happy with the Duncan Ford Service Centre and especially Boris Jurcic and Susie Irvine. They have always taken great care of me and my cars. More

Service Department I just want to give a shout out to the service department. When I have brought my 2016 Escape in for service, the concern has been addressed to my sat I just want to give a shout out to the service department. When I have brought my 2016 Escape in for service, the concern has been addressed to my satisfaction. Trevor has been outstanding as a representative of Island Ford and very knowledgeable about Ford products. More

Service Advisor & Service Detailer were excellent I arrived on Vancouver Island (from Cranbrook) for business purposes and due to mileage required "The Works" service package on my Ford F-150: change I arrived on Vancouver Island (from Cranbrook) for business purposes and due to mileage required "The Works" service package on my Ford F-150: change oil and filter, rotate tires, inspect brakes, belts, hoses, etc. Service Advisor Boris Jurcic provided excellent customer service and also ensured that my truck was washed at conclusion. Service Detailer James Reimer did a great job washing the outside of the F-150 and also cleaned up the floor mats and dash for me! The service report I received was professional and to the point. I noticed that everyone seems to be happy working at this dealership. Great job all ... keep striving for excellence! More

always a job well done thank you Boris for your dependability, consistency and general excellent customer service when servicing my ford f150. you help keep the down time fo thank you Boris for your dependability, consistency and general excellent customer service when servicing my ford f150. you help keep the down time for my vehicle to a minimum through excellent communication and planning. your diligence is greatly appreciated and you make it easy to choose island ford. craig More