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Island Ford - Service Centre

Duncan, BC

4.3
60 Reviews

60 Reviews of Island Ford - Service Centre

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November 29, 2020

"The woman (not sure which one) on the other end of the..."

- clpackrat

The woman (not sure which one) on the other end of the phone wouldn't let me explain what I needed done. She just wouldn't shut up. It was like she had a prepared speech and was eager to get through it and onto different things. Decided to take my business else where

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Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Leana Ring
November 25, 2020

"Ford Island Superstore, and in particular Cathy Shoemaker..."

- Jason Wagenaar

Ford Island Superstore, and in particular Cathy Shoemaker provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this dealership has such a good customer service rating. Thank you!

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Recommend Dealer
Yes
Employees Worked With
October 29, 2019

"Boris the GREAT!"

- HelenaJ

So happy with the Duncan Ford Service Centre and especially Boris Jurcic and Susie Irvine. They have always taken great care of me and my cars.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Abraham Lee, Susie Irvine
September 21, 2019

"Service Department "

- Bob McClelland

I just want to give a shout out to the service department. When I have brought my 2016 Escape in for service, the concern has been addressed to my satisfaction. Trevor has been outstanding as a representative of Island Ford and very knowledgeable about Ford products.

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Recommend Dealer
Yes
Employees Worked With
September 14, 2019

"Service Advisor & Service Detailer were excellent"

- Tom T.

I arrived on Vancouver Island (from Cranbrook) for business purposes and due to mileage required "The Works" service package on my Ford F-150: change oil and filter, rotate tires, inspect brakes, belts, hoses, etc. Service Advisor Boris Jurcic provided excellent customer service and also ensured that my truck was washed at conclusion. Service Detailer James Reimer did a great job washing the outside of the F-150 and also cleaned up the floor mats and dash for me! The service report I received was professional and to the point. I noticed that everyone seems to be happy working at this dealership. Great job all ... keep striving for excellence!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
July 18, 2019

"always a job well done"

- craig j

thank you Boris for your dependability, consistency and general excellent customer service when servicing my ford f150. you help keep the down time for my vehicle to a minimum through excellent communication and planning. your diligence is greatly appreciated and you make it easy to choose island ford. craig

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Derren Jesson
April 02, 2019

"Great, old fashion service"

- Brent

I left my truck for the day with Leana, the Detailing Manager. When she called me , (earlier than she had promised) the truck was ready and looked terrific. Right on time, right on the quote and did everything she said she would do - that's what I call great old fashioned service. Many thanks!

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Recommend Dealer
Yes
Employees Worked With
Leana Ring
March 26, 2019

"GREAT FOLLOW UP"

- 1964AEC

I have dealt with Island Ford and Dave Faithful for many years. They have always treated me well, and made sure my needs were met. Recently I had a less than excellent service experience. And the Service department dealt with my concerns promptly and in a professional manner. I believe that they truly listened to my concerns and addressed them properly. I will continue to use them and recommend them to my friends.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Derren Jesson
March 11, 2019

"Enjoyable experience with Boris"

- Jim

On my new F 150 I had some mudflaps installed along with some changes done to my outside rear view mirrors. I found Boris to be very helpful, friendly and a great guy to deal with. Boris is very knowledgeable about vehicles with lots of experience in problems and maintenance. I trust him and would consider Boris a great source for advice..

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan Leverette
March 01, 2019

"The Service department is Fantastic"

- Ken H

Last Friday I had an issue with my 2016 F-150, I arrived there just before 5:00 pm on the Friday. I met Boris and he laid it out "Straight" to me. He let me know that all of the mechanics have either finished for the day or left already. Unfortunately for Stephen he step out of the back at that moment. Boris asked him to take alook at my truck and we whipped it to the back for him to hook up the computer. By the time Stephen finished, Boris had arranged for a loaner vehicle and asked if I could leave my truck there and they could get a mechanic to look at it. WOW!!! I have dealt with other dealerships in the past (None on the Island) and came away very disappointed. This great team, calmed the situation, took charge, found a solution and had me rolling again by Wednesday. I am more than impressed and definately recommend them! Ken Halvorsen ps - I need a button after 5 stars!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Boris Juric and Steve Slee
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