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Cathy Shoemaker
Cathy Shoemaker, Service Advisor, Island Ford
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Cathy Shoemaker

Service Advisor

Island Ford

6456 Norcross Rd
Duncan, BC V9L 6C5

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Dealership Experience

1 yr, 3 mos

Industry Experience

18 yrs, 8 mos

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2 Reviews of Cathy Shoemaker

November 30, 2018

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"Just came home with our brand new 2018 Escape SEL - Love it!"

- Ann Dickie

We just bought our third new vehicle from Island Ford. The first two have always been serviced at Island Ford (prev. Ken Evans) by a great, knowledgeable, thorough staff, who have always taken the time to make sure we understand what is needed for the service or repairs. When it came time to trade in our much loved 2002 Taurus (yes, still a great car, but it is simply time for a new vehicle), we didn't really need to shop around, as we'd been so well looked after over the past 17 years. When we met David (through a quick check in with service for their help with introductions) we knew each other instantly just by saying hello over the years. David is friendly and caring, just what I would expect from this exceptional team. I know from years in customer service how important his obvious joy in meeting and working with folks is to the dealership. We felt that he really wanted to make this deal work FOR US. We are thrilled. Love the colour, love the feel of the vehicle, and know that we are being well looked after. A huge thank-you to the team, and a special thanks to David. Ann & Bill Dickie

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Yes

May 30, 2018

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"Premium care warranty and service"

- Darcyross

We have bought many vehicles from Dave and would recommend him and Island Ford to anyone who is looking for a vehicle, I certainly wouldnt look anywhere else to buy or do business with. We recently had a mechanical issue with our Flex and island ford was excellent, big shout out to Cathy for always keeping us informed, looking after our best interests, and making sure we were ok. The final cost of the claim would have been over $20,000 but thanks to the Premium Care that we purchased when we got the car, there was no cost to us! If anyone ever waivers on buying the extended care, give me a call, I wouldn’t think twice ever again. Big shout out to Edie for making sure we didn’t compromise our purchase. We live in Victoria and the drive up the Malahat is well worth it even in any construction season. Don’t look, shop, service, or think of anyone else but The team at Island Ford for anything you need! Once and always part of the family! Thank you all for everything you have done over the years.

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Yes

Other Employees Tagged: David Faithfull, Edie Lange

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