"Service Advisor & Service Detailer were excellent"
- Tom T.
I arrived on Vancouver Island (from Cranbrook) for business purposes and due to mileage required "The Works" service package on my Ford F-150: change oil and filter, rotate tires, inspect brakes, belts, hoses, etc. Service Advisor Boris Jurcic provided excellent customer service and also ensured that my truck was washed at conclusion. Service Detailer James Reimer did a great job washing the outside of the F-150 and also cleaned up the floor mats and dash for me! The service report I received was professional and to the point. I noticed that everyone seems to be happy working at this dealership. Great job all ... keep striving for excellence!
"Just came home with our brand new 2018 Escape SEL - Love it!"
- Ann Dickie
We just bought our third new vehicle from Island Ford. The first two have always been serviced at Island Ford (prev. Ken Evans) by a great, knowledgeable, thorough staff, who have always taken the time to make sure we understand what is needed for the service or repairs. When it came time to trade in our much loved 2002 Taurus (yes, still a great car, but it is simply time for a new vehicle), we didn't really need to shop around, as we'd been so well looked after over the past 17 years. When we met David (through a quick check in with service for their help with introductions) we knew each other instantly just by saying hello over the years. David is friendly and caring, just what I would expect from this exceptional team. I know from years in customer service how important his obvious joy in meeting and working with folks is to the dealership. We felt that he really wanted to make this deal work FOR US. We are thrilled.
Love the colour, love the feel of the vehicle, and know that we are being well looked after. A huge thank-you to the team, and a special thanks to David.
Ann & Bill Dickie