Island Ford - Service Centre

Great Service Dept. Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had o Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had one particularly disappointing experience. We then decided to try another dealership and have to say that Island Ford is completely different and BETTER! I actually feel like my business there is appreciated and have nothing but good things to say about Sue and Deanna. Thanks, Doug More

Uncommon requests Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I phoned Chad and went over it with him and he said "...bring the car in and I'm sure we can do something". I took the car in and he was true to his word. I continually say I don't like cars, as such, and that hasn't changed but I know good service when I see it and these guys are excellent. Susie and Deanna are always upbeat and friendly but on this occasion Chad and Bruce were more than a step beyond the norm. Problem solved! These guys are worth the trip up from Victoria... I haven't gone to any of the Ford dealers in the Victoria area for even a light bulb in years. As someone who believes when it isn't broke don't fix it.... I think it also applies that when it works stay with it and don't mess it up. Such is the value of a good relationship with Island Ford. Give them a try, they are worth the drive. More

Always a great experience The staff at Flagship Ford are always easy to deal with. Service gets me in and out as soon as possible even on some difficult repairs. I buy all may The staff at Flagship Ford are always easy to deal with. Service gets me in and out as soon as possible even on some difficult repairs. I buy all may Ford parts from Flagship I don't even check elsewhere I now they will fit and the price is competitive. When it comes to sales David Faithful is always very helpful and great to deal with. More

Retirement! When I was about to retire, I decided I deserved a new truck. I had been talking to Dave Faithfull for years and was assured he would be able to find When I was about to retire, I decided I deserved a new truck. I had been talking to Dave Faithfull for years and was assured he would be able to find me the truck I wanted. I settled on a Ford Ranger in January 2006 and have been very happy with it. Penny was deserving of a new vehicle so in July 2006, we bought a Ford Focus from Dave. She has been very pleased with her car as well. More

neighborhood feel Great customer service experience when dealing with front-counter staff from booking, service debriefing and expediting appt; knowledgeable and friend Great customer service experience when dealing with front-counter staff from booking, service debriefing and expediting appt; knowledgeable and friendly.This dealership makes me feel like they have my best interest at heart. More