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Excellent - Bud
The sales team of Jeff and Joe are superior to any sales team I have ever experienced. An excellent dealership . I highly recommend Capitol Ford to anyone requiring a vehicle purchase .
Great buying experience! - CWilk
Todd was our salesman and I really appreciated that he listened to what we were looking for and worked hard to get it for us. We wanted used with certain km's and Todd brought in a SUV from another dealership that was the perfect fit for us. Overall, great experience and we're very happy with our purchase.
Top Reviewed Specialists At This Dealership
Fantastic - Aly3020
I always receive fantastic work on my truck, from oil changes to windshield repair. I really appreciate Fred from sales picking up/dropping off my vehicle so that I don’t have to wait and I can carry on with my day.
Product Specialist / Marketing
Knowledgeable and excellent service - Aailsby
As soon as we met Don I was impressed with his knowledge about the vehicle I wanted. I do a lot of research and was so happy to have a salesperson that actually knew all of the features available. I would recommend Don Dornbrack and Knight Lincoln to everyone.
Excellent service. Would highly recommend Regal Motors. - MFP
I can count on Regal Motors whether buying a vehicle or keeping it safe on the road. Friendly efficient staff and is always worth the drive.
Excellent service - Ford driver
Valley ford in Hague always has great service. I recommend the service centre for follow up and prompt service.
Talk with Curtis for service recommendations!!!
The quickest and most painless purchase I’ve ever made - Ordale2018
I have just made a trade on a used diesel chev truck at Naber ford. I traded my gas truck for a diesel truck. It was the easiest and most pleasant vehicle transaction I have ever had!!!!!! Thank-you Tom and Josh
Great Service! Thanks Les, Jeff & Stephanie!! - bychance
We booked an appointment with Les to have an issue with the brakes checked out. He made it a priority for the next morning. Once there, found that there were a couple notices in the system for our Explorer and we were given the option to leave it to get them taken care of. We saw how busy the service area was and really appreciate Les fitting it in. He also spoke with Jeff from the body shop about a concern we had and that was also taken care of at the same time. Stephanie not only got us home safely but ensured we had all needed to contact her when we were ready to return. Within less time than we anticipated we returned to find everything completed and ready to go. As it turns out the brakes we went to have checked were good and not an issue. This was our first visit to the service department at Cypress Motors and we will definitely be back. We look forward to meeting the rest of the team in the future as we have yet to use the Quick Lane. Special thank you to Les in service, Jeff in body shop and Stephanie in customer courtesy, you are all very efficient and knowledge representatives of Cypress Motors but your great personalities stood out the most!!
Friendly service - Jill McDougall
Very friendly service, help you with what you need and they get the job done right. Highly recommended bringing your vehicle there to get looked at.
Excellent customer service. - Jason_123456
Our experience with getting a truck at this dealership went smoothly and I found the sales representative Josh Isbister to be very helpful, respectful and courteous to my elderly parents who were the purchasers. He did a great job.
Service - Happy customer
Jeremy went above and beyond in my opinion as he had my vehicle delivered to my workplace as I couldn’t be available for picking it up before dealer close hours. It was also washed which is important to me.
New Edge purchased - Supermom
DJay McGrath very accommodating and considerate of our concerns. Friendly, informative and knowledgeable about the vehicle we purchased. Pleasing personality making him a great salesman
Used to be a valued customer - 123456789
My husband and I have bought in the past a brand new focus, a GT350, and 2 F150s. Pretty sure that makes us valued customers. After a recent recall on our Focus, we were charged a considerable amount of money for "just looking at the clutch" which was unrelated to the recall. They also wanted to charge a low price of $140/hr (LOL) to look at the navigation that was broken. The service people at Merlin Ford and their Manager DO NOT VALUE YOU. They have a bottom line and that's TO TAKE YOUR MONEY any way they can. Please, do not take your vehicles to get serviced here. Very disappointed. They're great at making the sale, but poor at maintaining customer relationship.
Not happy at all. - mefromhere
When I bought my current truck 3 years ago, I traded my old vehicle. It was a retail value of about 13k, but I did not even get 8k. Okay, I swallowed the pill, because I was excited to receive my new one (actually 3 years old). Already some month later the truck showed me a low-battery message, and I was worried about not being able to start it one day. So I installed a small trickle charger under the hood, and plugged it in from time to time. When I went to the dealership, they told me the car is okay, but because I installed this charger, the car would give me a wrong information about the battery. What a BS. I really hate those smartypants, pretending to know everything, but obviously not having any idea about what they are talking about. Outrageous, that they charged me big Dollars for testing the battery (about the price of a new one), and telling me the battery would be good. Some month later I replaced the battery anyways, and (of course) I still have the same issue. But I am not bothering Terry Ortynsky Royal Ford anymore, because I am tired of dealing with the bigmouthed service department. So I wasted 150+ bucks on a brand new battery, regardless that the issue with my truck would have been covered by the warranty I purchased.
Lately my truck started to smell like burnt oil, and there has also a recall been issued for safety reasons. It is 3 business days ago that I contacted them using their online form, and asked for an appointment, to have a look at the burning oil issue, and to get the recall fix done.
But there is no responds for 3 days already. Still waiting for my email to be answered. This is definitely not the support I am expecting.
AN ORDEAL - SO SAD
I am being shown zero compassion by dealership owner Tyler Thorn. This wealthy young man has my precious 2012 Coachman Freelander 21qb motorhome which is my only home. I made a mistake .. I trusted the wrong people and I am in a terribly distraught state without my rig. Tyler knew I was a solo female disabled senior under duress and he knew I could not handle this .. I had a breakdown the night before he snagged my rig. I have been begging and pleading for it back but he's flipping it . He is full of rage because I caught on to the scheme especially after seeing my rig advertised.. he promptly took down the ad. He claimed he spent $2000 on repairs so I offered to pay that but he refuses to give it back.
This guy is getting into RV sales and tag teams people . He does not grasp that these are not just vehicles for many.. they are homes .. they are a big investment. I used my hard earned money from my 30 plus career on teaching special needs classes to get my little home. I'm telling everyone as I don't want anyone else to go through what I have. There are lots of vulnerable people like me living mobile.. trying to recover.
So very very SAD
ignorance - jr
Totally agree with the previous review. Apparently ted and jasons sales tactics are to be ignorant ,arrogant and condescending. Im no mathematician but that doesnt add up in the sales world. Service department was absolutely sloppy and the lack of communication is unreal. When things go wrong the day a vehicle is sold and you blame the customer you need to rethink your customer service approach. NEVER will anyone I know buy through this dealership again.
Embarrassing and humiliating!! - nina1978
After a year and some struggle with a lease that became too much, we went back to them and asked for help. They were going to help us to PURCHASE (financing APPROVED) a brand new 2016 Ford F150 which would have cost us less monthly than our current lease. They put us off, saying the vehicle had to be shipped from Kansas, and would be a week... then another week, and yet another. Suddenly, no truck. No lease. Nothing but humiliation as they repossess the leased vehicle and leave us with "we'll auction it, and you'll have to pay for what is left owing against the lease". They gave no proof to us that the vehicle they seized would be parked and stay that way, unused by another for any reason. Almost a year later, we receive a letter stating we owe over $16K, and it's subject to extremely high interest rates. Just before Christmas 2016, they begin garnishing wages to the tune of $650 per PAYCHECK... Now we can't afford anything. It's either rent OR groceries and bills.
excellence in sales - angelamorrow
we purchased our f150 from Josh. he was helpful and friendly, and went above and beyond until we were happy. Even with everything going on in his life and work, he always made us feel like a priority! excellent place to deal with, and amazing salesman to have help you!!
After searching through countless dealerships with greasy... - BattlefieldDan
After searching through countless dealerships with greasy swindling car salesman, it was a much needed breath of fresh air going to Pat Gibbons Ford. I don't like car salesmen as a general rule and usually feel like I need a shower after I'm done listening to their BS. This dealership has the most honest, genuine and generous staff you will find in this area. End of story. They offer top dollar for trade-ins and go out of their way to make sure you are getting a great deal. I realize the location is out of the way for most people but you will quickly realize it is worth the drive. I recently bought a 2012 Escape at this dealership and I was happy with the service from start to finish.
Love this place - Kevin S Rutt
I have bought 2 trucks here now. They always treat me worth respect and they are so friendly and helpful. Derek Robertson, Theo Swainson and Jon Fenton were amazing.
Capital Ford Lincoln Inc.
Business Office Manager
Great Plains Ford