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Absolutely awesome Bryan was very caring making sure I... - emmhardcastle
Absolutely awesome Bryan was very caring making sure I knew everything about my Ford Escape before I drove it off the lot and has made contact a few times after to make sure everything is okay with the option of returning to the dealership if I have any further questions I was made to feel very special all in all an excellent experience
Top Reviewed Specialists At This Dealership
Thank you so much Brad and Martin at Erinwood Ford for... - Rachele R
Thank you so much Brad and Martin at Erinwood Ford for the wonderful service you both gave me. Brad, you were so kind and patient in helping me find the right car for me. I honestly felt like you were really taking care of me and making sure I was making the right purchase. Martin, thank you for the wonderful service, checking up and keeping me informed with each step. When I picked up my car, you made me feel wonderful, like I was your best customer. I appreciate the extra steps you both took for me. I look forward to continued service in the future. Cheers!
Internet Sales Manager
Eric was there to go above and beyond. He was honest,... - aross
Eric was there to go above and beyond. He was honest, courteous and professional. Dealership was there to follow up as extra support to eric
I recently took delivery of my new F250 diesel. My sales... - bar.bambrough
I recently took delivery of my new F250 diesel. My sales rep is Kristine and we started the process of my factory order about four months ago. From the time of the order to delivery Kristine kept me informed of the build of of my truck.
Allen took care of the financing for my new truck and helped me with all of my questions and extended warranty.
Debbie has helped me in the past with the servicing of my previous trucks and my wife’s current 2015 escape. Looking forward to seeing her again with my new truck.
The last year and a bit has been a very trying time for all of us but dealing with fraser Ford has made it seem like nothing has changed
Great job guys!!!
Thanks again Kristine,Allen and Debbie
We just purchased our second Ford (Explorer) at the... - Varun
We just purchased our second Ford (Explorer) at the Lincoln Heights by trading in our Ford escape. This was our first time doing a trade in, Moe Issa, like before, made the process look ridiculously easy. Very highly recommend this place!
I was very impressed with Aiden and my sales rep for... - Tina.shulga
I was very impressed with Aiden and my sales rep for listening and caring.
The finance dpt Cathy was right on the ball!!
Everything was explained and all my questions/concerns were answered or explained so I fully understood.
I will highly recommend Aiden and his team!
Excellent experience as always. Once again, Steve went... - Chisa29
Excellent experience as always. Once again, Steve went above and beyond to ensure a quick and easy purchase. We have been dealing with Eric Campbell Ford for many years and they never disappoint. Highly recommended.
To start I never write any reviews as it's not in my... - Rob
To start I never write any reviews as it's not in my nature, however this time the following review is completely warranted.
My 2020 Ford F250 PowerStroke with 6000km decided its time to throw a check engine light. The truck started to surge at idle and sounds like a freight train. In order to avoid any possible damage, and requiring the truck for daily operations, the next day I decided to stop at Hanna Ford in Stayner first thing at opening time. I reguralerly service my two other Ford's at this dealership with mixed feelings in the past. I spoke to the service advisor, asking if the truck can be diagnosed quickly in order to determine how serious the check engine light is and to possibly order the part needed. I was not expecting to get the truck fixed on this date just connected to the code reader which is a 5 minute procedure. This would give me an idea if the truck can be safely operated and the correct part can be ordered for future service appointment to get fixed.
I have attended this dealership in the past with my F150 wasted a service appointment and a day at the dealer just to determine that the backup camera was faulty, which was already determined at an oil change appointment in the past. Had to book another service date in order to change the camera and another day lost. I was trying to avoid the same situation, and save everybody the time, and free up space for everyone else looking for a service appointment.
I was told by the service advisor that the "diesel mechanic" is not in and they can't help me. I explained that all I need is anymechanic to hook up the code reader just to get the code and an idea of what's required. I was simply "fluffed" off and told to go to Collingwood Hanna Ford location and see if they can help me. I drove to Collingwood Hanna Ford and spoke to Mathew at the service desk. I explained the situation and asked for 5min of their time just to check the nature of the check engine light. Mathew advised me that they only have one diesel mechanic in and that he's busy. I asked for anyone to just hook up the code reader which is mobile, I know as it's been done before. Matthew advised that the next date they have available for diagnostic is three weeks from now. Mathew further advised that I can clear the code myself and see if it comes back.
So I paid $100 000 for a brand new vehicle and I'm being told to start wrenching myself???
Needing the car and at a loss I called Barrie Ford. The service advisor asked me simply "can you be here in an hour!? We'll take care of it". I have never dealt with Barrie Ford in the past, but rest assure they have earned my future business regardless of the outcome.
I have always been a Ford guy in simple words. But poor business practices such as excercised by Hanna Ford make me wonder why I keep buying this brand. It's bad enough that a brand new truck with 6000KM decides to light up the dash like a Christmas tree two months before the holidays. But dealer service as such does not eliviate the foul taste.
Update: as I'm sitting at Barrie Ford and writing this review, the outcome is 6 different codes with a couple being serious. I was advised that the vehicle was also due for a software update, which Hanna Ford should have done when the truck was in for an oil change two weeks ago, but failed to do so. The codes were possibly due to the lack of update and the vehicle was most likely destined to cease running or sustain serious damage if it was continued to be operated. The dealer is doing the update and changing two sensors as we speak.
I can't explain how frustrated and disappointed I am with the entire Hanna Ford Dealership, without the use of "polluted" language.
I enjoyed the whole process of buying my new car, right... - Mustang
I enjoyed the whole process of buying my new car, right from the start I was greeted warmly by everyone at Holiday Ford. My salesperson Adam is very knowledgeable and also easy going helping me to achieve the car and deal I am very happy with. I will be calling Adam Brown first when I buy my next vehicle. I would like to thank everyone for the help at Holiday Ford and the good coffee! Cheers! Al happy new mustang gt owner!
Excellent place to deal with. Very trustworthy company... - MikeD
Excellent place to deal with. Very trustworthy company that is not there to just take your money. Customer satisfaction is high on their list. Talk to Trevor, great salesman.
We just leased our third F-150 from McDonnell Ford.... - Inception Transport Inc.
We just leased our third F-150 from McDonnell Ford. Excellent customer service both in sales and service. Dan Murphy (our salesman) is excellent at his job and very personable. Highly recommend this dealership.
Tanya was incredible! She is professional and... - JenO
Tanya was incredible! She is professional and knowledgeable. This is the second time she has helped our family purchase a vehicle and I am sure it won't be the last. I will never go anywhere else. Thank you!
Summit ford have a fantastic team,from sales ,to service... - torontomechanical
Summit ford have a fantastic team,from sales ,to service and parts and the body shop and the receptionist are very freindly and helpful.
They go out of their way to take care of you.
Service was fine while we were shopping for the vehicle... - timtenhage
Service was fine while we were shopping for the vehicle with Daniel Spector, however we had a few issues with the vehicle after buying and he isn’t interested in helping you once they have your money. Not a single text back after to answer questions after we wrote them the cheque and drove it off the lot. Not even to help get the free oil change they promise you. Would recommend you shop elsewhere to get better service.
Very good service bought my truck from Shane bigler he... - Izzi.roberto92
Very good service bought my truck from Shane bigler he did me a great deal and I would highly recommend you talk to him and you will be satisfied
Was such an easy transaction! Able to do most of the... - Andrearn55
Was such an easy transaction! Able to do most of the work on line and over the phone. Just showed up for a test drive and the drive home in the beautiful Ford F-150! Couldn’t be happier.
Execellent customer service. Knowledgeable, thorough snd... - AMGabrini
Execellent customer service. Knowledgeable, thorough snd very responsive. Rex Tsang, our Sales Associate was fantastic. He made us feel comfortable with our first ever Ford purchase. Would highly recommend Ford McAlpine!
We love our new vehicle 100%!, very pleased with the... - Sya
We love our new vehicle 100%!, very pleased with the dealership as well. Salesman was a 5 star rating. Definitely a dealership we would highly recommend. Fair deal for trade in as well.
I bought a 2021 Bronco Sport Badlands and was quite happy... - Debra
I bought a 2021 Bronco Sport Badlands and was quite happy with my purchase on the day after, but I can now only give 2 stars because they did not have me drive the Bronco Badlands for my test drive - I drove the Bronco Big Bend which doesn't have the turbo engine. (I had no idea there would be a difference in sound and that should have been explained to me) When I got my Bronco Sport Badlands home, I noticed a high pitched noise. I brought it in and they said they don't have another on the lot to compare it to so they couldn't tell if it was a normal noise or not. And it was probably just the normal sound of a turbo engine in that model. Had I had the opportunity to drive the Badlands before buying it, I would have heard the sound and not bought it. I am truly disappointed because the salesperson should have warned us that the turbo engine will sound louder and different and should have got our truck out of the showroom to let us take it for a test drive before the paperwork was signed. She was super nice and sweet, but at $45k this is a huge mistake. I am now stuck with a truck that drives me crazy when I drive it for the next 5 years.
Couteous and respectful of my feelings with the... - dell.austin
Couteous and respectful of my feelings with the disatisfaction of the car I was trading in. Completely understanding of my issues and addressing my current needs for my need of a car I could drive safely and confidently.
I have been going here for ten years. They have always... - Kermit
I have been going here for ten years. They have always been friendly, prompt and professional used to go to neighbourhood mechanics before because they were a little cheaper but didn’t always get the results I expected. With this dealership, no gimmicks, no unnecessary repairs and repairs always done right. Their service is the main reason I’ve continued to purchase vehicles here
We purchased a vehicle from this dealership and get our... - Morris
We purchased a vehicle from this dealership and get our service and maintenance done here, and every time we come in we are treated very respectfully Everyone is friendly. Work is completed professionally and at a fair cost. I would, and have, recommended this company to my friends and family and anyone who wants a fair deal. Cal, Jackie and the service team go out of their way to make sure we are satisfied with our experience there.
I pick up my new truck yesterday and i was very impress... - ygervais
I pick up my new truck yesterday and i was very impress with there service, I would recommend this dealership to all my friend thank you.
What an amazing experience! Buying a car is always... - Casey
What an amazing experience! Buying a car is always difficult especially being female, I felt as though I was treated like an equal. Thank you Chad Murphy for your help making it easy to find and finance a car.. I love my new ride!
Dealt with Norm James and enjoyed the experience in... - Brettbarnum
Dealt with Norm James and enjoyed the experience in leasing my 2021 F150. Ended up doing a Factory order came in 6 weeks! Beautiful truck!
I was not pleased with there service, and customer... - basiler
I was not pleased with there service, and customer service. They screwed up my morning, I lost wages, and I left without service performed on vehicle. I will never go back. There attitude make's me believe that's the way they do business.
An amazing place , great and friendly people, Aravind and... - Emile Nakhle
An amazing place , great and friendly people, Aravind and Ali are the example of the perfect sales team , I would recommend them to every single client
Thank you for excellent service. Staff always welcoming... - aande57
Thank you for excellent service.
Staff always welcoming and takes time to explain any details or questions we may have
We very much appreciate the sanitized vehicle during the pandemic; hope this continues👍
Great service very pleasant staff from start to finish,... - Bettybray1
Great service very pleasant staff from start to finish, the work was done on time,
And it was less money than previous estimate.
I would recommend Highbury Ford to my friends, I live in Chatham, but love the people in London.
Taylor and Mike have gone out of their way to help me.
Avoid - they cracked pipes and hoses not related to the... - mg
Avoid - they cracked pipes and hoses not related to the work they were supposed to be doing and were unable to fix the misfiring issue on my F150. after they were done, looked under the engine cover and there was dieletric grease smeared all over the coils and plugs. Just sloppy and careless all the way around. Never experienced anything like this in my life.
Courtesy Ford Lincoln
Sales and Leasing
Financial Services Manager
Senior Financial Services Manager