Took my Escape in for pre-winter service in November, 2019. Put on the winter tires and do an oil change. Of course these guys find an extra $500 in work to be done, on my brakes. They replaced the front pads and rotors. Since it's the brakes you don't want to take a chance so you go along with it, but you're always wondering whether this was necessary work.
I dropped my vehicle off in person. The day I came they were not managing customer traffic very well, as there was a big lineup to speak to a service rep, and it looked like there was only one desk open. Eventually the manager came by and ordered a couple more desks to open. So, waiting just to get my vehicle into the system took awhile.
When I got it back, I was a bit disappointed to see that it was not washed (my previous Ford dealer in Scarborough had provided that service for years) and because they had to send a guy to bring it around for me, he wanted a tip! After paying total $900, I gotta tip the guy who brings me back my car? I don't think so.
Net, I'm not sure I'd go back here. I guess they did what they billed me for: the snow tires were put on, it looks like I got the oil change and inspection, and my invoice indicates a lifetime warranty on the pads/rotors. But these other things bothered me, and I see similar concerns in some other reviews too.