My daughter purchased a 2016 CLA250 from this dealer on June 16, 2021. When we took the car out for a test drive we mentioned to the dealer that their was a bit a shake/rumble in the car. The sales rep informed that he noticed the same shake when he drove the car, and that the cars are not certified until purchased. We went back to pick up the car, and my daughter drove it home, about a week and a half after picking up the car.
I went for a drive with my daughter and I noticed the same shaking. A few days after this as my daughter was driving she pulled up to a stop light and an alert came on the dash saying not to change gears and she had to put the car in park and restart in order for the car to move. So we decided to take the car to our mechanic who specialize in German engendered, who informed that the car needed a driveshaft replaced.
So we contacted the company that my daughter bought the extended warrantee with through Whiteoak Ford. The warrantee company informed that because this was an issue that we were having at time of purchase they would not be covering the payments to have the vehicle fixed.
We contacted Whiteoak Ford, and they scheduled the car for service. I dropped the car off for over 5 hours, and when I picked the car up I was informed that the had found the problem and it was just a battery and a fuse.
When I was driving the car home after the service I noticed that the car was still doing the same rumbling, I called Whiteoak ford right away and explained what was happening, I also asked that the car be checked again, and I would like to go out with them for the test drive to point out what was happening.
I have left several messages for the service manager and its been over 3 weeks and no one has returned our calls. What they are doing at this dealership is not right. There is no way after purchasing a certified car that there is major issues right away.