If I could put 0 stars I would. The most horrible experience I have endured when purchasing a vehicle. I was pressured into purchasing a warranty after declining on multiple occasions. I believe I said NO to the warranty at least 10 times during the sales process. Dylan Salame the Finance guy was a more pushy sales rep than my actual sales person.
On his second or third attempt to persuade me he said don't worry, if its not right for you, you can cancel. Each time I turned down the warranty he would counter with another reason why I "NEEDED" to get it. I had my two year old daughter with me and she was starting to get very agitated with how long it was taking. He continued to drag on the sales process by pursuing the warranty. He even played the part where his printer wasn't working and we needed to wait while he prints the documents on another printer which delayed things further. After over an hour of me refusing, I caved and accepted his offer just to be able to get out of there.
The next day I called and emailed him to cancel the extended insurance policy. He wouldn't answer my phone calls or emails. After sending a text message telling him that I would be writing a review about my experience he quickly called me back. He said that there is no cancellation on warranties (which contradicted his sales pitch) and then told me there is nothing he or I can do. He pleaded for me not to write a review, which I didn't as I gave him the benefit of the doubt.
I read the contract I signed the following day and it clearly states that there is a 30 day cancellation period. I contacted the company that issues the warranty and they confirmed I was well within my rights to cancel. They even sent multiple emails on my behalf to request the dealership to cancel the policy.
I tried reaching out to the dealership, Dylan and upper management. No one would get back about the situation. Around a week after my initial purchase the dealership closed operations due to Covid-19.
Now months after the original issue, Dylan is no longer with the dealership and they still refuse to call me back. These criminals have stolen thousands of dollars from me and tarnished Fords name. I will be taking this matter above the dealership and reaching out to Ford Canada to see if I can receive more responsiveness.