If I can describe them in one word.
The time you entered and the time you are out from this dealership, you face THEIVES.
I bought a Lincoln MKZ from them during pandemic, knowing this is the worst time for everyone and they will sell their car on any condition. I looked an Lincoln MKX on line and liked it, Received a call from a salesperson name TAHA from Whiteoak, Got my information and sent me all details about the car. Two hours later I got call again saying that I am approved for the vehicle and set up an appointment to come in(Shocking for me because I didn't even give them permission to pull my credit).
Anyway I went in and looked at the vehicle which was listed as 65439KM, but original KM on the vehicle was 75559. It is a typo, he replied. So I asked what about the price it should be less. NO was the answer. Same time when I wasn't interested this vehicle any more he showed me another SUV was parked besides it, saying its exactly the same car less KM and the price was less. I asked to show me from inside, He replied lets do paperwork and grab the keys same time. We went in and did paperwork. Gave them deposit, while was signing papers I found out it wasn't the same car .It was a smaller version of MKX, which is MKC. When I asked the sales person , He replied no no its almost same thing don't worry about it as am buying a gum that it taste the same. Now the deposit is done and credit was pulled what choices I have. I still denied to buy that car. Finally I looked around online and like an MKZ and put offer on it. Which was denied right away as they knew that i am stuck with them. When came home the next day I found out that they pulled my credit from three different financial institutions. Next Appointment I went in they sold me the MKZ on the same price was the asking price. When I asked the salesperson that this MKZ doesn't have a navigation which I really need. He replied once you buy the car than Lincoln ill send you a software upgrade than you will get Navigation, which was a complete lie, I found out later from Lincoln that this car doesn't have or come with navigation, upon asking him later why did you lie, he replied I am from Chrysler just got hired at this dealership and doesn't have too much knowledge about Ford vehicles. Deal is done from the sales department now going to Finalized the deal, where I met with EMIR who try to make more money of you and sell you the warranty. He spent hours trying sell me third party warranty instated of Ford warranty because they get more commission This vehicle has 50000km left under for power train warranty from Ford and sold me third party warranty for $4000.. For a $22000 car i ended up buying for $26000 plus taxes.
Please don't go to them unless you absolutely know bout cars and read my review before you go to them.