This is a long read but hopefully worth it.
Since 2011 and I have purchased from Barrie Ford, Dominic
2011 F150 4x4
2012 Mazda 5
2011 Dodge Calibre
2011 F250 Van
2014 F150 4x4
2016 F150 4x4
My story begins when I called Dominic telling him that my 2014 F150 was riding like a cement truck.
He said, don’t you worry, you drop it off and I will look after you.
Ok, so made the appointment, let Dominic know that it was going in and arranged for a loaner.
I left the truck for the day so they could test drive, investigate what ever they wanted but I needed it fixed. I live on a dirt road and the truck was bouncing off the road on corners with washboard.
I explained in great detail to the service adviser and I was very clear that if you drive it down the streets of Barrie, rides fantastic but as soon as you drive it down a rough dirt road with washboard, you will find the issue.
I was very clear about this.
I returned at the end of the day to have them explain to me that the adviser drove the truck and could not find any issue with the ride. I asked, “did you take it down a dirt road like I asked?” NO I couldn’t find one.
So extremely upset, I call Dominic who was all of a sudden missing in action.
So off I went back to Parry Sound where I live, very, very upset that now I must continue driving this 2 year old (40k km) $50k truck with absolutely no resolution to the issue.
I called Dominic and he said you should have gotten hold of me I would have made sure it was looked at properly but I was in a meeting.
He said that perhaps it was because this truck had a trailer package and rides rough so maybe I should consider the new aluminum sport model.
Desperate for a solution, I went for it.
The 2016 F150 was a dream come true on the dirt road. I was so happy.
About two months ago and 20k km on the new truck, the ride got really bad just like the last truck that was traded in prematurely.
I called Dominic and he assured me this time, it would be dealt with 100%.
He was going to look after this personally.
This time, the very young adviser drove me over to my meeting and I had a long chat with him explaining what happened with the last truck and the exact issue with this truck and I am not buying a new one this time.
I told him I needed fixed, I live an hour and half away and I cannot come back for a while.
Explained must must must must take it down a dirt road with washboard and please please fix my truck.
I got a call from him around 3:30, suggesting that I try Chris the service manager’s truck cause they ride the same.
I asked “did you take it down a dirt road?” no “did you put it on the hoist?” no.
I stopped the bs conversation and told him I am done with Barrie Ford and you people don’t care about anything but the sale and I hung up on him.
I tried to get hold of Dominic but missing in action.
When I went to pick up my keys to take my truck they told me the Chris the service manager was holding them so I would have to talk to him before he would release them. I told them I do not want to discuss this with anyone anymore, give me my keys. Instead I had to wait 10 minutes until Chris came out before handing me my keys told me in front of other customers and staff, “You will never speak to my staff in that tone again, got it?” (I did not curse swear, I simply said I am done with Barrie Ford and hung up.)
I told him not to worry because my butt will never be back to Barrie Ford and I left with the same issue I went in with, AGAIN
I finally got hold of Dominic via email, and same as last time, he was in a meeting and I should have gotten hold of him.......
A few days later I called Peter the working partner and he listened and assured me something would be done. I told him I did not want to hear from Dominic since he was all talk and not much help.
About two weeks later Dominic left me a voice message asking me to call him to see if we can get this issue resolved.
That was the last I heard of Barrie Ford.
I would also like to make it clear that I have only gone back to Barrie ford twice for service and you just read the two experience’s that I had.
I took my Truck to an independent garage who said immediately its your shocks and it is going in this week to have them changed at my expense. This truck is one year old with 20k km on it.