We were driving north on the 400 from the GTA when our
2017 Escape started having problems. We quickly looked up a Ford dealership in the Barrie area and found Barrie Ford. There we met Shannon Turkington
2017 Escape started having problems. We quickly looked up a Ford dealership in the Barrie area and found Barrie Ford. There we met Shannon Turkington. She understood that we were worried about getting to our family holiday and had the car loaded with groceries, bedding, clothes etc. This was about noon on a Monday and because of previously booked appointments, she advised that the technicians might not even be able to look at it for several hours. Our spirits were sinking fast. We had all the provisions for the family dinner that night with us. Shannon asked us if we could leave the car with them for the week and rent a car to take us the rest of the way. She even called several car rental places and was able to arrange a car of comparable size to our Escape as it was loaded to the brim with our cottage supplies. She then drove us in the Barrie Ford shuttle vehicle to the rental agency. Once we transferred all of our belongings into the rental car, we were on our way again.
Shannon called the next day to advise what the technicians had discovered about our car problems and what the cost would be. She then called a day or so later to say the car was ready.
As a Service Advisor, Shannon is top notch. She helped us get on our way quickly and did found the rental car. As people not familiar with Barrie, we could have been left to fend for ourselves. Shannon made sure we were well looked after and we felt we were not alone in having to deal with our sudden problem.
Barrie Ford, you have a winner in Shannon.