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Barrie Ford - Service Centre

Barrie, ON

4.5
41 Lifetime Reviews Review Dealership

41 Reviews of Barrie Ford - Service Centre

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October 27, 2020

"I am an owner of a 2020 Ford 250 Powerstroke which has..."

- Rob

I am an owner of a 2020 Ford 250 Powerstroke which has seen its first share of check engine codes in its short 6000km life. I'm not here to comment on the vehicle itself, rather on Barrie Ford and the service advisor Kim. We use the F250 as a family hauler and also a work truck. The vehicle started running "strange" and a check engine light came on. The very next morning, after a long nightshift at work, I attended Hanna Ford in Stayner and in Colingwood. Please read the review of that related disaster at: Hanna Motors Ford In Coles notes version Hanna Ford gave me a runaround, both service advisors were very unprofessional, and basically told me to reset the check engine light myself and keep driving. By the time I made it back home the truck sounded like a freight train, and was surging in rpms. Needing the vehicle and being concerned not to cause any damage, I called Barrie Ford which is the next closest dealer to my location. This is where my review begins. The person who took my call was very professional. I explained my situation and to my surprise the service advisor said "can you be here in an hour and don't worry we will take care of it". I was at Barrie Ford an hour later and Kim, who is one of the service advisors attended to my ailing F250. Kim was very professional, approachable and comparing to Hanna Ford on a totally different level. Not only did my truck get diagnosed, but also had 3 sensors replaced in one "sitting". The truck also needed a PCM update which Hanna Ford, for an unknown reason, neglected to do when the vehicle was in for an oil change and service two weeks prior. The lack of PCM update is what caused this issue. Kim informed me that if I would continue driving the truck as instructed by Hanna Ford serious damage was just a question of time. Kim thank you for your help, and the whole team, including the skillful technician that worked on the vehicle! You have earned a new customer. P. S if anyone has ever been to one of the Hanna Ford dealerships they are visually awful. It's nice to be at a facility for a change that is clean, service advisors dont walk around in socks and stained t-shirts, and your shoes don't stick to the floor lol. Rob.

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Recommend Dealer
Yes
Employees Worked With
Kim and the whole team
October 23, 2020

"Job was done right and in a timely fashion. My..."

- castr9

Job was done right and in a timely fashion. My expectations were met and the problem is now fixed. Thank you very much service department.

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Recommend Dealer
Yes
Employees Worked With
October 20, 2020

"Barrie Ford did a great job. You got my car in and out,..."

- Julie Strong

Barrie Ford did a great job. You got my car in and out, in great time even with having to order parts. Thanks Brian MACKIE for all your help.

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Recommend Dealer
Yes
Employees Worked With
Brian MACKIE
September 13, 2020

"If they are the number one dealership... I would hate to..."

- Msmith86

If they are the number one dealership... I would hate to see who’s number 2. Absolutely horrible experience with Barrie Ford. From the time I picked up my vehicle to routine maintenance. They preach about their customer service, I will give them one thing, they are overly friendly, it’s condescending. Appointment times mean nothing, they will blatantly overcharge, and they do not take pride in their work. When you have to take your vehicle back on your own time to have them redo a repair they have just made, something is wrong. Save yourself the hassle, take your business elsewhere.

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Recommend Dealer
No
Employees Worked With
B Ford
March 12, 2020

"Excellent service. Great attitude. Brian Mackie was great..."

- Saleem65

Excellent service. Great attitude. Brian Mackie was great to deal with. All staff members are very professional. Service and sales staff are straight and easy to deal with.

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Recommend Dealer
Yes
Employees Worked With
Brian Mackie
March 04, 2020

"Our vehicle was in for an oil change, a couple days later..."

- Dee

Our vehicle was in for an oil change, a couple days later noticed washer fluid couldn’t have been topped up and not too sure they checked air filter because my husband checked it before I left on a trip and he said it hadn’t been opened because it was sealed and there were keys from trees in the holder? I did tell him it was a pretty quick oil change fastest one they have ever done!!

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Recommend Dealer
No
Employees Worked With
Oil change staff
Mar 04, 2020 -

Barrie Ford responded

Hi, my name is Peter Panagakis, I am the Managing Partner at Barrie Ford. Can you please reach out to me at 705-737-2310 extension 1862 to first have a discussion and then I will investigate to see exactly what transpired on your visit. My apologies for your experience and looking forward to resolving the issues. Kind regards

March 04, 2020

"Tammy Snow helped me get some small items worked out with..."

- MinivanShopper

Tammy Snow helped me get some small items worked out with my F150. She’s courteous, prompt and helped get the job done at a time that worked for me. I’m happy to say that I will be a returning customer.

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Recommend Dealer
Yes
Employees Worked With
Tammy Snow
February 26, 2020

"Great service friendly service staff thank you to Jenn..."

- Dbadger

Great service friendly service staff thank you to Jenn for booking the appointment and following up with everything from approvals to arranging picking me up when my vehicle was ready

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Recommend Dealer
Yes
Employees Worked With
Jenn Mann
February 26, 2020

"Getting service is expensive but thorough. Staff are..."

- Rose

Getting service is expensive but thorough. Staff are always friendly. My sales person Ryan Brown always says hello and is helpful. He even offered me his personal car to use, to run errands while my car was in for service!

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Recommend Dealer
Yes
Employees Worked With
February 25, 2020

"We have been a customer for a long time.Always..."

- Dudleydog26

We have been a customer for a long time.Always pleased,our sales rep Max is excellent. The service dept doesnt always listen to my issues.but overall have always gotten good service.

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Recommend Dealer
Yes
Employees Worked With
1
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