Barrie Ford - Service Centre

Service : Exceptional Service by a Service Advisor I am 75 years old and have purchased many cars. The service I received from Service Advisor Kim Wakefield was above and beyond to have my cracked Moo I am 75 years old and have purchased many cars. The service I received from Service Advisor Kim Wakefield was above and beyond to have my cracked Moon Roof that was faulty. She was relentless and followed through with Ford Motors explaining why this roof should be replaced even though it had passed the warranty date. I have never received that kind of service before and all within one week and continuos follow through with us on what was transpiring. I am most impressed and very much appreciate her extra effort on my behalf. Chuck McIlravey More

Brian Mackie from Service rocks I decided to give Barrie Ford a try after a very poor and disappointing experience from the dealership I bought my car from. From the moment I spoke I decided to give Barrie Ford a try after a very poor and disappointing experience from the dealership I bought my car from. From the moment I spoke to Brian Mackie I knew I would be in good hands and taken care of. He is a true example of what real customer service is. He’s been with the dealership for over 20 years and you can tell he still loves the job. Brian listened to my concerns, got my car fixed and stayed in communication throughout the process. I also want to mention that the dealership has a very friendly vibe from just walking around. I highly recommend this dealership. More

drivers are very nice/ courteous but..... I would like to separate my comments from those that it does apply too, firstly the courtesy drivers are a welcomed experience and the "fast lane" tec I would like to separate my comments from those that it does apply too, firstly the courtesy drivers are a welcomed experience and the "fast lane" technicians clearly work very hard and do a good job in my opinion. The service side of this dealership is the root of my comment today. Very poor managing of this busy dealership has led to multiple delays with appointments being serviced, miss communications between clearly frustrated service advisors and clueless managers have resulted in frustrated customers and embarrassingly long wait times. Even as I write this I can see and hear multiple customers complaining, the two service advisors working and two managers sitting in their closed office appearing rather leisure in the body language..... perhaps a new business strategy/ model is in order..... or it may not be needed in weeks or years to come.... More

Archaic service bay checking in reception policy It was my first and last time at this dealership. I made an appointment to drop off the vehicle at 9.00 am a week ago to get replacement key cut. It It was my first and last time at this dealership. I made an appointment to drop off the vehicle at 9.00 am a week ago to get replacement key cut. Its a 1hour job. I told them that iwould just drop off the vehicle and pick it at the end of day. When I arrived there on the dat of appointment were about 8 vehicles lined up outside of the service bay waiting to get in. As I was in a hurry all i wanted to do was to just drop off the key and leave so i parked my vehicle outside and went inside to drop of the key with a service advisor. What I was inside was that out of the 6 or 7 advisors available only 1 had a customer that was being processed. The others were doing paperwork while cars were outside waiting to get in. After waiting 15-20 minutes an advisor asked me if she could help me. I told her that i had parked the car outside and wanted to leave the key with her, sign the document and leave. She refused to look after me saying that i should go outside and get in lineup with the other 8 cars before she could look after me. . During the 30 minutes that I had been waiting I noticed that only 2 cars were let into the bay and the line up outside was still long. I told her to cancel my appointment and walked out. I wont go back there anymore. It is an easy fix if they all of their advisors are checking in customer instead of doing paperwork. More

Best Service Department & Management I brought in my F-250 and Tammy and Scott kept me laughing the whole time. There was a little issue with the truck but manager Chris O was so kind and I brought in my F-250 and Tammy and Scott kept me laughing the whole time. There was a little issue with the truck but manager Chris O was so kind and caring and made sure it got handled properly with his team. I couldn't be more thankful. Keep up the good work Barrie Ford. More