"I've been a customer for over ten years. My son recently..."
I've been a customer for over ten years. My son recently purchased a vehicle from Ryan Brown who is top notch! I still recommend Ryan - he is professional and terrific!!
The dealership has gone down hill in service over the years. The finance person Sonja is sloppy, unresponsive and made the entire experience very poor. My son was given a pick up date only to not have it ready and left with no vehicle (they did provide him a loaner). Day two pick up : no plates or ownership. This is about 3 weeks since all of this started. Finally he brings it home with dealer plates and the back window doesn't work AND Ford credit continue to take payments for his previous car (that he didn't have for about 5 days now). Sonja did not warn him or recommend he put stop payment. When he asked her only response was that he is responsible for paying.....for a car he doesn't own. The service department is not what it was before many of them left. Disappointing as I have been recommending Barrie Ford for years.
Ryan was so very helpful throughout the process. Anything that needed done by him was done quickly and professionally. It is unfortunate that Sonja ruined the rest of the deal... He finally has plates and will be taking the car in for the window repair soon. Hopefully that's it!!
"Purchase of Ford Edge"
Zach Bissette did a great job letting us test the cars and giving us options on purchasing them. The only complaint is the service department who loaded spare summer tires into the car without washing them or bagging them for delivery. Not the proper way to deliver a new purchase.
"As always my wife and I had a fantastic experience..."
- Gary Smith
As always my wife and I had a fantastic experience purchasing another vehicle from Barrie Ford.Sales staff are very helpful and knowledgeable as is the finance department.It makes for a stress free experience.A big thank you to Greg and Sonya for your help making this happen.
"Great. Except for the round the block line out onto the..."
Great. Except for the round the block line out onto the streets!!!! Apparently I booked a nine am appointment and tons arrived without appointments at 9 am !!
Winter tire chaos????
"Sales and Service review "
Great experience with Mike and we will go back when we are ready for a new truck. . But unfortunately everytime I have an appointment for service they always tell me it will take couple hours well today September 5 it is already 5 hours and still waiting. This is very frustrating. Beside that great dealer.
"Great experience! "
Treated like family and really got what I wanted for the price I wanted, Rob was a professional the whole time and really made it easy to find what I was looking for, all in all great experience!
"Made us feel special "
If you are looking to purchase a new vehicle you must deal with Robert Erick - Sales & Leasing Representative. This is the 3rd vehicle that we have purchased at Barrie Ford
When we were looking to purchase a new Ford Escape we gave Robert a call with what we were looking for and to trade in our Ford Focus.
Robert call us back with the details and a vehicle that was perfect for us. All that we had to do was to take the Escape for a test drive and we were sold.
We come from Mississauga to purchase our new vehicle due to the service that we receive from Robert and Barrie Ford.. We love our Escape.
- Vudo Venom
What an awesome dealership, couldn't be happier with the service and friendly staff. You could definitely feel that your time was valuable and I was treated with great professionalism in both sales and service. Highly recommend this dealership for anyone looking for a new or used vehicle. Thanks again for all your help Richard, Sonya, Adam and Brian. It is truly appreciated. This won't be my last purchase from you guys :)
Other Employees Tagged:
, Brian Mackie, Richard Stein, Burke Boot
"Excellent customer service"
- Mitch Chouinard
I purchased a pre owned lariat and it was a great experience. I was given the keys and whatever time I needed to test drive the vehicle with absolutely no pressure. Upon my return i met with my salesman to discuss the specifics of the vehicle, and again with no pressure we closed the deal. Both the salesman and the and the business manager worked hard to get me an excellent finance rate and delivered the vehicle when promised, actually about 4 hours early. Excellent experience and we are now looking at purchasing a second vehicle from Barrie Ford.
My self and my grandmother were made to feel like family during our purchase and have since been well looked after and follow up has been impeccable. Thanks max!