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Rose City Ford Sales

Windsor, ON

4.8
266 Reviews

6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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266 Reviews of Rose City Ford Sales

April 28, 2023

By far, the WORST dealership/shop I have ever been to. They will do everything in their power to avoid doing warranty work and scam people and over charge. They charge for work they did not do. I go in to More

by Matt
Overall Experience
Recommend Dealer
No
Employees Worked With
Matthew Willer, Rob Rossi
May 03, 2023 -

Rose City Ford Sales responded

Hi Matt, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. When it comes to the service of a vehicle, we must perform diagnostics checks in order to assess what the possible issues might be. This is necessary especially when the vehicle's problem cannot be seen or heard. We appreciate you bringing this experience to our attention. If you are willing, please contact us at 519-948-7800 so we can work towards a resolution. We look forward to hearing from you. Thank you, have a great day.

April 22, 2023

I had by far the worst experience. I went on a Tuesday and by Friday I told them I would sign the papers for the truck and the price we agreed on . The manager reached out to me on the More

by Corinna.derdaele
Overall Experience
Recommend Dealer
No
Employees Worked With
Tracey
May 03, 2023 -

Rose City Ford Sales responded

Hi Corinna, we appreciate your honest feedback, as we are always looking for ways to improve. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon.

April 15, 2023

I have been a customer of Rose City Ford for several years, the latest April 13/23. The service has always been excellent, and the service advisers, Matthew Willar especially, are congenial, knowledgeab More

by CyrilA
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Wllar
May 02, 2023 -

Rose City Ford Sales responded

Thank you Cyril! Firstly, we can't thank you enough for your loyalty throughout the years! We are happy to hear that you are still enjoying our service, and we hope that we can be of service to you for years to come! We look forward to your next visit! Until then, have a great day!

April 15, 2023

I came to rose city because I was looking for an explorer what I found was friendly and knowledgeable staff ready to answer all my questions and put me in the car that I love. Deionn was great and gave me pl More

by macvalt123
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Deion Flynn, Nick Gloster
May 02, 2023 -

Rose City Ford Sales responded

Good Morning! We first would like to congratulate you on your new Explorer! Second, we would like to thank you for once again choosing Rose City Ford, and for taking the time to tell us about your experience. We hope you love your new vehicle, and we will be sure to share your kind words with Deion and our team! We hope to see you again soon! Cheers :)

April 11, 2023

The Service Manager Rob, was very helpful, fast service, courteous and had me in and out within 30 minutes of having my driver's side air bag replaced due to a recall! I would highly recommend this dealers More

by lauriemdb
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob (Service Manager)
May 03, 2023 -

Rose City Ford Sales responded

Thank you Laurie! We're so glad to hear that you had such a great experience here with our service department! We can't thank you enough for taking the time to leave us a rating and review, and we certainly look forward to your next visit! Cheers :)

April 02, 2023

Amazing experience. Our sales professional, Ahmad Assaf made the transaction a nice experience. Well done. More

by bobcornwall
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Assaf
Apr 06, 2023 -

Rose City Ford Sales responded

Thank you, Bob! We're thrilled to hear that you had a great experience here with Ahmad! We hope to see you again soon! Cheers :)

March 24, 2023

Excellent customer service with very detailed description of purchase. I left asking myself 0 questions. Fast and easy with great staff More

by Mazloumk
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Assaf
Mar 28, 2023 -

Rose City Ford Sales responded

Hi Mazloumk, thank you for taking the time to leave a review for us at Rose City Ford. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rose City Ford!

March 09, 2023

Bought a 2023 Raptor 37 package! They were able to find the model and color I was looking for. 10/10 recommend More

by Jay S
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronaldo Baho
Mar 12, 2023 -

Rose City Ford Sales responded

Thank you Jay! Congratulations, that's an amazing truck! We appreciate your kind words and recommendation! We look forward to your next visit! Cheers :)

March 03, 2023

Second Bronco through rise city Ford! This time a custom order. Deion Flynn was helpful as per our first Bronco, and quick to answer all my questions and concerns! Through a couple hiccup More

by Brysen
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Deion Flynn
Mar 10, 2023 -

Rose City Ford Sales responded

Hi Brysen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 16, 2023

Was an easy buying experience. James was great to work with , helpful, and available. Purchasing a new car can be stressful , the staff was friendly and helped explore all purcha More

by Don
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Kennedy
Feb 22, 2023 -

Rose City Ford Sales responded

Thank you Don! We're so happy we were able to help you out! We will be sure to share your kind words with James and the rest of our team. We hope to see you again soon! Cheers :)

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