Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Back

Rose City Ford Sales

Windsor, ON

4.6
701 Reviews
Call Dealership (519) 948-7800
View Awards

6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

Directions

By Type

701 Reviews of Rose City Ford Sales

July 27, 2024

Good for service and save money . I have a points and I use my points More

by Tamangcharandhoj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Helpful
July 26, 2024

Friendly and quick service, I never have worry about my vehicle after the work is complete, great people. More

by Canuck73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt, Matt, Rob., Nick Gloster
Report | Print
Helpful
July 24, 2024

If I could put a zero down I would. The customer service was horrible. Scrapping a 2013 Ford Focus with only 54 thousand km is ridiculous. They knew those cars had transmission issues a More

by joynoble30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Jul 26, 2024 -

Rose City Ford Sales responded

Hi Joy, thank you for taking the time to leave us feedback about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at (226) 826-2680 at your earliest convenience and we will do our best to resolve this with you. Thank you, we look forward to hearing from you.

Helpful
July 24, 2024

No problems salesman was very professional And curtious he answered all my guestions and concerns More

by Jpcloutier1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Jul 26, 2024 -

Rose City Ford Sales responded

Thank you! We appreciate you taking the time to leave a review for us at Rose City Ford. We're happy we could meet your expectations! If there is anything else we can do for you, please don't hesitate to reach out! Cheers :)

Helpful
July 23, 2024

Appointment was scheduled without issues and when dropping off my car they were ready and prepared. Extra parts were needed all covered under the warranty and I was called to let me know that the car More

by Rickfatch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Jul 24, 2024 -

Rose City Ford Sales responded

Thank you Rick! We're happy we could meet your expectations! We appreciate you taking the time to leave us a review, and if there is anything else we can do in the future, please don't hesitate to give us a call! Cheers :)

Helpful
July 23, 2024

When my daughter booked appointment she told them she had to be at work by 9:00 and they said no problem we will shuttle you. Long story short... the shuttle left with a person that arrived after my daughte More

by glenn.strome
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Report | Print
Jul 24, 2024 -

Rose City Ford Sales responded

Hi Glenn, thank you for taking the time to provide us this feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that your daughter's visit with us was anything less than satisfactory. We would like to get more details about this; please reach out to us at your earliest convenience at (226) 826-2680. Thank you, we look forward to hearing from you.

Helpful
July 19, 2024

Ian did an excellent job explaining everything about the Bronco but i am not impressed and am actually pissed off at what you guys listed my trade at ti what you gave me. More

by Kevinvelagic
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Jul 23, 2024 -

Rose City Ford Sales responded

Thank you, Kevin! We're happy to hear that Ian was able to provide you with a great experience! We appreciate you taking the time to share your feedback. We sincerely apologize for any frustration or disappointment you experienced regarding the trade-in value of your vehicle compared to its subsequent sale price. At Rose City Ford, we strive to offer fair and transparent trade-in values based on current market conditions, vehicle condition, and other relevant factors. The sale price of a vehicle can vary due to several factors, including reconditioning costs, market demand, and the dealership's pricing strategy. We understand how this situation can be upsetting, and we want to assure you that it is never our intention to make our customers feel undervalued or misled. Your satisfaction is important to us, and we would like to address your concerns directly. Please feel free to reach out to us at (226) 826-2680 so we can discuss this matter further and work towards a resolution. Thank you for bringing this to our attention. We appreciate your business and hope to have the opportunity to restore your trust in our dealership.

Jul 25, 2024 -

Kevinvelagic responded

I see your points. But Doubling the amount what they gave me to what your selling it for… They even said that the car was very clean and in excellent shape. All was needed was a detail job, which shouldn’t be more than 3-4 hundred$

Helpful
July 19, 2024

The staff was pleasant and prompt. The salseperson was genuine and helpful. I received helpful advice and assistance from the finance department as well. More

by Lizette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Jul 23, 2024 -

Rose City Ford Sales responded

Hi Lizette, thank you for taking the time to leave a review for us at Rose City Ford. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rose City Ford! We look forward to seeing you again soon! Cheers :)

Helpful
July 19, 2024

Fast and friendly. Knowledgeable and attentive. Offered snacks and coffee while I wanted for my recall to be fixed, but it was so fast I didn't even have time for eith More

by genethejeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Jul 23, 2024 -

Rose City Ford Sales responded

Thank you! We are glad your visit was quick & easy! Hopefully next time you'll have time to enjoy a coffee and some snacks! We appreciate you taking the time to leave us a rating & review, and we look forward to your next visit! Cheers :)

Helpful
July 18, 2024

Service department is terrible. They charged me $418 for diagnosis on my car i bought from them and couldn't fix any of it More

by krystalpentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jul 19, 2024 -

Rose City Ford Sales responded

Hi Krystal, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding about your experience. Please reach out to us at (226) 826-2680 at your earliest convenience and we will do our best to resolve this with you. Thank you, we look forward to hearing from you.

Helpful
1
2
...
71